Customer Service Sales

Penny Treadaway

* ********

Sterling, MA *****

***************@*****.***

(623) 764- 8888

Iamseeking aposition thatwillutilizemy customer service, computer, organization and leadership skills in a fast- paced, challenging environment thatwillofferan opportunity to advance. Experience:

DepartmentManagerPro Services- HomeDepot June 2005-Present Shrewsbury, MA

Create andmonitorplan to increase sales, customer growth and retention

Customer follow up from beginning tocompletion ofproject

Managing schedulesof installersand vendors

Troubleshooting and resolving issues thatarisewithin projects

Closeout filesafter finalpaymenthasbeen received

Reviewweekly, monthly and yearlymetrics for sales, markdowns, hoursand specialty

Teach, train and coach teammembers thatprovides an excellent customer shopping experience

Associate reviews and check ins

Monitor store appearance, safety and productavailability.

Assist storemanagementwith any extraprojectsneeded Purchasing Assistant/Buyer, MaricopaHousing AuthorityDecember2004- April2005 Phoenix, AZ

Track inventory

Handled allrequisitions sent to the procurementdepartment

Created purchase orders for vendors

Maintained logsand spreadsheets regarding purchases

Reviewed invoices and dispersed to the properdepartments

Created andmaintained files for purchasesuntilpointofcompletion

In constantcontactwithHousingAuthority informing themofprogressof above responsibilities AccountManager/ProjectCoordinator, KowalskiConstruction May 2001- July 2004 Phoenix, AZ

Responsible formaintaining and acquiring newcommercialaccounts

Networkedwithmarketing and presentations to increase exposure

Managed andmonitored allphasesofprojects

Tracked progressof jobs andon- sitework

Assisted productionmanagerand foreman: on- site inspections, finalwalk thru, punch lists

Delivered job completion to accounts receivable for closeoutdates AccountsReceivable, Arizona Fire andWaterRestoration December1998- May 2001 Tempe, AZ

Responsible for customer service including initialcontact, customer relationship developmentand maintenance.

Maintain and fosterbusiness relationships through follow-up callsand site visits

Troubleshooting to uncoverand defuse possible problems relating to client relationships AdministrativeAssistant, KowalskiConstruction September1996-April1998 Phoenix, AZ

Scheduled subcontractors and estimators

Processed insurance claims

First line and follow up ofcontactwith clients

Initiated service contact, initial interview and ongoing communication References and lettersof recommendation available upon request.

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