Customer Service Manager
Resume:
Clermont, FL. *****
********@*******.***
ELAINE KORNELL
OBJECTIVE
Licensed all lines claims adjuster Florida. Plan on getting licensed in as many states as possible. I have recently completed training for Desk Adjuster thru Pilot Catastrophic services. Received training on Xactimate 28, certified on SFCTI unified Communications system, Pilot Catastrophic certified on Property Auto Policy, Casualty I&II. I have experience with CCC Pathways. Proficient in policy and contract review. My family has been in the insurance industry for more than 30 years, I have been personally involved for 3 years. I have been in real-estate for 15 years. Ranging from bookkeeping of new construction, to being the closing bookkeeper at North American title, subsidiary of Lennar homes. Currently I am doing field adjusting for Kornell Enterprises.
SKILLS & ABILITIES
Independent worker with 16+ years’ construction and homeowner claims adjustment experience scoping losses and completing estimates with excellent interpersonal, written and verbal skills; Superior customer service and negotiation skills; Forward thinking with strong analytical skills; astute troubleshooter and problem solver; self-starter; natural motivator and trainer. Computer and intrapersonal skills: 10-key by touch. Graduate Property Adjusting and trained in Xactimate 27.5, Symbility, Daybreak, Excel, word, outlook, PowerPoint, Peachtree accounting, gateway, Oracle, excellent customer service, attention to detail, extremely high level of multitasking abilities.
EXPERIENCE
KORNELL ENTERPRISES
2012-Present.
Licensed independent property claims adjuster.
Adjusted property claims utilizing estimating software for multiple insurance companies.
Claims included hurricane, tornado, fire, wind, hail and lightning.
Partnered with, Kornell Enterprises LLC, 2012.
Provided consultation to new home warranty companies, developing contracts and liaisons with other businesses to create greater market penetration. Held P&L responsibility for $350K cash flow.
MORTGAGE DEBT COLLECTOR III, ORANGELAKE RESORT
Aug. 9, 2009-May 7, 2015
Calling outbound on delinquent mortgage accounts
Taking inbound calls
Negotiate payment arrangements on small past due accounts, to more complex accounts
Offer and discuss refinances with owners
Discuss and process re-aging accounts to bring the mortgage current
Taking supervisor escalation calls
Resolve any issues with billing or posted payments
Keep a detail of statistics for myself and several others
Tracking all payments
Keeping a schedule for call backs with owners
Discussing contracts, Deed in lieu of foreclosure, warranty deeds, and the effects they have on their credit
Advisement and explanation of the consumers purchase
Collection of condo association dues
Explanation of equity transfers
Training of new hires
On the floor coaching and guidance of new hires to ensure they have all the knowledge and tools to be successful
Training them on the various computer systems and programs needed
BOOKKEEPER, NORTH AMERICAN TITLE
June 2004-Aug. 1, 2009
Processing of disbursements for closing real estate sales
Check all in coming wires and applying them to the correct account
Building of new outgoing wires
Print checks
Application of escrow payments to their given accounts
Removal of entries to the HUD leaving only the escrow
Processing escrow release paperwork and cut escrow checks
Checking all documents along with the HUD for accuracy
Ensure file balance is zeroed out when disbursement is complete
Payment of all vendors
Ordering of office supplies
Arrange pick up and delivery of file to off-site storage
Calculate clerk of the court recording checks
Bringing checks and recording documents to the clerk of the courts for recording
Deliver daily bank deposits
Reconcile bank statements
Process monthly income reports and send to the corporate office
Process system sweep for the dividends earned for the month
Cutting of checks for the dividends
Preparation of funding documents to be sent to the lender
Assemble documents, checks and prepare cover letters
Composition of letters ordering the acknowledgement of beneficiary
Statements or demands, deeds of trust and re-conveyances
Arrange income correspondence for escrow officer
Note documents received on the requirement sheet
Telephone or type follow up letters to request delinquent documents necessary for completion of transaction
Receive and assist home buyers by answering inquiries regarding progress of their sale
Mail, fax, and copy document
SUMMER BAY RESORT
Marketing Accounting Specialist
June 2003-June 2004
Keep detailed records of all processed work form all OPC, Welcome center, tour desk, pre-arrival reports, and fulfillment reports
Inventory control
Creation of excel worksheets to track ticket gifted, sold, comps, upgraded tickets, and money received
Reconcile all processed paperwork to ensure it matched what the system reflected
Correct any errors
Process rebuttals on any disputed items, and provide proof on why the data was incorrect
Print daily balance reports for management
Research credit card charges to guests if guest calls with a dispute on the charge, if deemed invalid charge, issued a credit, if deemed valid explained transaction to guest
Creation of specialized billing for vendors
Sorting thru internal and external hotel bills for errors, and cutting a check to pay them with an excel worksheet to advise what was payable and what was not, and advise on why
EDUCATION
DIANA FINK-CLEARWATER, FL., INSURANCE ADJUSTER 6-20 ALL LINES
KEISER UNIVERSITY-PARALEGAL STUDIES
COMMUNICATION
I have multiple letters acknowledging my level of customer service/satisfaction, and the lowering of the delinquency, bringing it to its lowest rate in 15 years.
LEADERSHIP
When others have questions on things such as, how do I collect this, or can you explain this document, they come to me for guidance. I am one of the floor leads, put there to help guide other employees, as well as take manager calls to resolve the owners issue or issues. In addition to that, I will be forwarded letters from owners that have issues with their contract, I review the letters and then contact the owners promptly to discuss and explain their contracts.
REFERENCES
HOLLY WEBER
JODY GINGER
FRANK CAIAZZO
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