Customer Service Sales

Linda Irons

*** *** ******** ***** **** - Grand Island, NY 14072

*******@*******.*** - 716-***-****

Highly motivated, flexible individual with excellent verbal, written, interpersonal and organizational skills; committed to customer satisfaction and cost efficiency. WORK EXPERIENCE

RICH PRODUCTS CORPORATION - Buffalo, NY - 1995 to Present Distress Sales, Customer Service and Logistics

RICH PRODUCTS CORPORATION - 2004 to 2014

Responsible for maintaining timely and accurate SAP inventory for Distress Sales.

* Order management of all DS Division sales orders in SAP and communicate results effectively to all customers.

* Create and assist with set up of customer information for SAP

* Negotiate pricing for the distressed product.

* Primary contact for Donation Opportunities and maintain good working relationship with those agencies.

* Monitor Dump orders to insure best practices are followed.

* Manage distressed inventory to include proper movement, address inventory concerns and drive resolutions.

* Drive rotation measure improvements at all facilities of distressed product.

* Backup responsibilities for the Audit Team as required.

* Assist with work flow of orders in SAP

* Maintain movement of product in Quality Assurance for Rich Sea Pac, Bakery and Deli divisions.

* Post Production of finished Good Inventory in SAP for the West Palm Facility. Work with Plan, Procurement and Costing to maintain correct data and, movement of the product.

* Assist in Product Recall Drills and actual product actions to manage inventory disposition as requested.

* Responsible for evaluating claims of over, short or damaged shipments from warehouses and processed collections, additional billing and write-offs. Educated carriers, warehouses, brokers and customers in policies and procedures.

* Training of new associates and cross training as necessary. Customer Care Agent

RICH PRODUCTS CORPORATION - 2002 to 2004

Receive and respond to inquiries from Flemming, field sales and internal associates in regards to order status, products, pricing, promotions and forecast information.

* Process customer orders and manage order data integrity

* Support maximum order fulfillment activities by collaborating with logistics group.

* Coordinate required distribution activities and notify customer regarding order fulfillment.

* Ensure customer expectations.

* Cross trained with Flemming associates on Rich processes. Customer Service Representative

RICH PRODUCTS CORPORATION - 1999 to 2002

Receive and respond to inquiries from customers, brokers, field sales and internal associates in regards to order status, products, pricing, promotions and forecast information

* Process customer orders and manage order data integrity

* Support maximum order fulfillment activities by collaborating with fellow CSR

* Coordinate required distribution activities and notify customers regarding order fulfillment

* Develop and leverage relationships with Third Party distribution partners

* Support the Customer Service and Logistics organization with departmental projects

* Ensure customer expectations

* Processed Front End Workflow errors.

* Training of new associates and cross training as necessary. Deductions Clerk

RICH PRODUCTS CORPORATION - 1995 to 1999

Preparing weekly and monthly reports for Brokers and the sales division

• Research, validate, and process deductions using SAP and On base

• Prepare reports on invalid deductions for Credit / Collection department Lab Technician

NUCLEAR RADIATION DEVELOPMENT - Grand Island, NY - 1979 to 1985 Worked within government guidelines to analyze samples with in the Tritium lab.

• Drew samples provided proper documentation of radioactive levels.

• Contained and sealed radioactive materials with government notation levels for disposal

• Approved Tritium filled vials for use in Air lines for self illumination. EDUCATION

North Tonawanda Senior High School

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