Maria Celia Rocha

**** ****** **. *******, **. **080

281-***-**** acqjhe@r.postjobfree.com

CAREER OBJECTIVE

Seeking a receptionist /customer service/ data entry position. Offering strong academic

background in accounting and a track record of providing exceptional customer care.

EDUCATION

High School Diploma- Barbara Jordan High School for Careers

SKILLS PROFILE

Customer Service

o Excellent at setting positive and welcoming first impressions.

o Friendly and approachable.

o Able to understand and practice “listen-first” policy.

o Able to understand human psychology defusing tense situations for customers and anticipating

their needs before expression.

o Emotionally intelligent: Can manage self and others’ emotions in healthy and productive ways.

Organizational

o Able to multitask efficiently.

o Attention to detail.

o Basic clerical skills.

o Demonstrated ability to organize and implemented group activities.

Technical

o MS Word and Excel, PowerPoint and Flash

o Internet and Email

o Proficient in mathematics, arithmetic and statistics.

o Complete knowledge of accounting and book keeping.

WORK HISTORY

Call Center Representative/Online Department Loan Processor- Power Financial

From-06/2013-12/2014

o Handled inbound and outbound calls.

o Contacted leads and collected information for application and processed applications.

o Received pre-approved applications and contacted the customer.

o Went through the application and verified the information with customer on the phone.

o Processed and opened the loan once the information was verified.

o Processed payments.

o Assisted at store front locations when needed, verified info and processed the loan with

customer in person.

Receptionist/Data Entry- Effective Media Company LLC

From-05/2009-05/2012

o Answered switchboard telephone, up to 4 lines at a time.

o Distributed incoming/outgoing faxes.

o Sorted and distributed incoming mail.

o Scanned and filled out documents.

o Assisted in various projects around the office.

Receptionist/ Nursery-Volunteered at London B. Johnson Hospital

From-01/2004-02/2007

o Answered phone calls.

o Assisted in finding location of patients for love ones.

o Distributed faxes/outgoing faxes.

o Translated for Doctors, Nurses and patients.

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