Marc A. Mangus

*** ******** **** #*** ****** Creek, CA 94598

acqjff@r.postjobfree.com Mobile: 415-***-****

Personal Website

Senior Technology Executive

CTO / SVP of Products / CIO / Practice Director

Highly accomplished Executive successful in creating vision, identifying emerging opportunities, building technology development and service organizations, and delivering strong revenues and profits within intensely competitive markets. Innovative in the conceptualization and tactical execution of successful marketing and business development campaigns, product and service launches, team development strategies, and partner and customer relationship management programs. Recognized for partnering with customers, teams and vendors to guide the delivery of innovative technology solutions to meet business, financial, competitive and customer demands. Natural communicator and team leader with strong motivational skills. Published Author.

Core Competencies

Executive Leadership

Vision, Strategy & Execution

Profit & Loss Management

Start-up & High-Growth

Customer Experience Management

Business Development & Growth

Product / Service Design & Launch

Agile ALM Expert

Cloud Architect / SaaS Expert

ITIL PMO

Team Building & Leadership

Customer & Partner Relations

Professional Experience

Health Access Solutions, Inc. 2014-Present

Chief Technology Officer

Hired after an extensive six month, nationwide search as the company’s first CTO. My mission was to bring an established health care management and population health management software platform to the cloud and re-engineer the product for the Cloud. The goal was to build a platform to support where all the changes brought on by the Affordable Care Act (ACA) are leading the health care industry.

The company was a spin-off of the software business from a health care Managed Services Organization (MSO) and had incubated a unique solution for care management and population health management over the prior ten years. They had obtained funding from the parent company and from a strategic investment by Anthem.

Key Achievements:

Build a highly productive, finely tuned software engineering team comprised of engineers that came from the spin-off company combined with new hires

Implemented the Agile ALM process from scratch including necessary tools, training and continuous optimization processes

Led the team to bring the legacy product Access Express to the Microsoft Azure Cloud, adding significant new functionality as well as reimagining the existing features and functions.

Established strategic technology and marketing relationships with Microsoft and Dell that included joint go-to-market plans and early access to key technology. Microsoft, for example, paid to create two professional videos that were continuously played at their booth at HIMSS 2015 and in which I was significantly featured.

Tribal Motion, LLC 2013-2014

Executive Consultant

Partnered with the company’s founder to launch the company which specializes in complementary and alternative (CAM) therapies and provides specialized services for chronic pain management, family therapy, and cultural and lifestyle-centered therapy.

Provided strategic consulting to create the company charter and all internal management, sales and marketing, and electronic media planning and execution.

Key Achievements:

Worked with the founder to create the company mission and goals

Created the first company website and hired and managed an outside firm to create comprehensive branding

Worked as a channel manager to attract health care providers to form referral partnerships

EmLogis, Inc. 2009-2013

Vice President of Services moving to Chief Technology Officer, Vice President of Technology

Recruited by the company founder to establish a winning customer-focused market strategy for the company’s existing product. Built the first consulting services group and rebuilt the software development team including adding an off-shore group to increase delivery velocity. Helped restore confidence from the investors and made it possible for the company to launch a new suite of products within 2 years.

Provided the strategy and led the implementation of the company’s restructuring overall and particularly in the areas of software development, development operations and IT infrastructure. Led the software development effort both strategically to align with customer requirements, and tactically to make the right decisions that maximized investment dollars in the short term. Responsible for bringing key innovations in software patterns and practices as well as leveraging key internet technology and services to bring our solution to market. Reported directly to the CEO.

Key Achievements:

Led the effort to partner with an off-shore software firm as an investor as well as a development partner in order to align our mutual goals

Responsible for R&D and bringing in subject matter experts in key technology areas to enable the company to accelerate time to market

Responsible for leveraging key internet technology such as Amazon Web Services and automated Agile ALM tools to reduce operating costs and increase velocity

Led the effort to get the company’s products listed with the GSA.

ENTELLIGENCE, LLC 2007-2009

Director of Solution Development

In the first few months on the job, restored the project service delivery group around to profitability and implemented standard operating procedures, job descriptions, and accountability. Took charge of practice development by implementing a Solution Selling process, standardized solutions and created an integrated, targeted marketing strategy.

Instrumental in achieving the company goal to shift revenue from project-based to retainer-based resulting in achieving the goal 6 months early. Empowered the team to expand business with current customers and only take on new customers that fit the company solution model and business goals. Reported directly to the COO.

Key Achievements:

Restructured the project service delivery group to achieve profitability

Refined the company’s solution offerings and standardized the solution sales process using ROI selling models

Brought in key recurring-revenue accounts through my personal contacts

MTM TECHNOLOGIES / VECTOR ESP / RYNO TECHNOLOGIES 1998-2007

Built impressive record of achievements and advancements through several mergers and acquisitions for these leading technology solutions companies. Advancement based on consistent contributions to revenue growth, profit improvement, bundled product offerings and service delivery models, team development, and customer satisfaction.

Vice President, Practice Development (2006 to 2007)

Promoted after reorganization within MTM to provide leadership in defining the company’s go-to-market strategy as part of the Practice Management group. Align Sales, Services, Marketing and Partner management to achieve the company’s strategic initiatives.

Created a strategy and provided leadership for implementation to reflect the professional and managed services capabilities from all the acquired companies. Led the process for investigating which services were most profitable, readying those services for delivery on a national basis, and then evangelizing those services and training the field organization to sell and deliver them. Created alignment with peers in other corporate groups to ensure field organization received a consistent message and the support they needed to execute on the strategy. Created the processes and tools necessary to facilitate the collection and sharing of Best Practices on an ongoing basis, focusing on increasing services mix and margin, and quality delivery and customer satisfaction. Reported directly to the SVP, Practice Management.

Key Achievements:

Acted as Chief Technologist for the national Access Practice, which involved evangelizing the solutions, selling to key customer accounts, and travelling around the country training the field organization in best practices for sales and services delivery.

Led the creation and execution of the first nationwide Road Show to evangelize high-margin services-centric Solutions in 9 cities. Introduced new Solutions to the field and provided them with the tools for successful sales and delivery.

Director, Solutions Development (2005 to 2006)

Promoted after acquisition of Vector ESP by MTM to oversee the design and implementation of standardized product and service delivery models throughout managed and professional services organizations for this public $225M IT solutions provider.

Provide leadership and framework to create service delivery vision and roadmap to successfully position organization for advanced growth. Functional areas of accountability span overall solution definition, development, training and implementation. Define and implement internal and external communication strategies to ensure acceptance. Create service offerings and delivery models throughout sales, services and marketing operations. Lead teams in developing documentation and back-end processes to support the sale and delivery of each solution, including brochures, sales proposals, service orders and master service agreements. Report directly to CTO.

Key Achievement:

Established and launched 3 managed services solutions within 3 months, namely Hosted Email Security powered by Postini; Hosted VoIP powered by Pivot Technologies; and Managed VoIP powered by NetIQ.

National Director of Technology (2003 to 2005)

Advanced to newly established position to define and lead all efforts to design and implement repeatable, service-based solutions throughout the enterprise for Vector ESP.

Key member of team accountable for establishing and implementing the entire Vector Repeatable Solutions (VRS) process, transitioning organization as a leading Citrix, Microsoft, Captaris and Security solutions provider. Created strategic business plan and growth strategy, developed market vision and tactical business development plans, defined bundled product offerings and service delivery models, and enhanced strategic partnerships with Microsoft and Citrix. Established and led cross-functional teams in defining and successfully implementing new business model throughout the 12 offices, including collaboration tools, templates, training and go-to-market strategy. Provided leadership to key executives to drive adoption. Chief evaluator and recommender of key technology and partnerships. Participated in due diligence proceedings for potential merger with MTM.

Key Achievements:

Key player in positioning Vector ESP as a premier Citrix, Microsoft, Captaris and Security solutions provider. Captured and strengthened relationships with Microsoft, Citrix and Captaris partners.

Championed the adoption of Vector Repeatable Solutions (VRS) throughout the enterprise, increasing profit margins on services by 10%.

Facilitated the successful capture of key national accounts, generating more than $3M in revenue.

Vice President, General Manager (2002 to 2003)

Chosen to turnaround failing Vector ESP’s California Branch operations and drive profitability.

Senior Executive with full P&L accountability for all bottom-line factors, including vision, long-range strategic planning, product / service management, sales and marketing, and customer service / partner relations. Spearheaded a complete organization-wide restructuring effort, re-established relationships with key partner channels, and instituted high-performance teams sharing common vision and goals. Reported directly to President.

Key Achievements:

Orchestrated a dramatic business turnaround and revitalization within 6 months.

Restored profitability within the branch and implemented new programs with Microsoft and Citrix partners to drive sales throughout the California region.

Rebuilt sales team and introduced solutions selling methodology.

Spearheaded all efforts to standardize product offerings utilizing Microsoft solutions.

Vice President of Services, Southern Region (2001 to 2002)

Kept on and promoted after merger with Vector ESP to develop internal processes, partner relationships, employee development, service deliver, and sales and marketing strategies to expand customer base regionally.

Given full leadership, negotiating and decision making responsibility for entire Southern Region, consisting of up to 75 Consultants and 4 Managers across 5 offices in Texas, Missouri and Kansas. Directed teams in researching, recommending, introducing and educating key customers on emerging technologies. Provided leadership to actively identify client’s needs and deliver effective solutions. Challenged to establish strategic relationships with alliance partners, and standardizing product offerings throughout the Region.

Key Achievements:

Increased gross profits for services by 10% through the establishment of operational excellence.

Spearheaded the standardization of service offering and delivering methods throughout the organization.

Established and managed key relationships with Microsoft, Citrix, EMC and Unisys partners.

Director of Consulting Services / Chief Technology Officer (1999 to 2001)

Earned promotion to newly established CTO position following successful tenure as Director of Consulting Services chartered with introducing new processes and standards into the organization to facilitate growth.

Directed teams in designing and delivering server-based computing solutions to strategic clients. Accountable for overall success of multiple, simultaneous projects, from initial needs assessments through customer satisfaction. Managed risk assessment, issue resolution and change management initiatives. Full P&L accountability for consulting services operations, including policies development, strategic alliances, market penetration, and customer service.

Collaborated extensively with CEO to evaluate and introduce effective strategies into the organization to build corporate value and position organization for advanced growth. Assisted in managing all core business operations, and conducted due diligence to support merger efforts with Vector ESP.

Key Achievements:

Recognized as industry expert in server-based computing for corporate and ASP companies.

Facilitated the growth of the organization by 25%, positioning organization for successful acquisition by Vector ESP.

Implemented Best Practices throughout the organization to deliver the highest quality solutions to customers.

Re-engineered Help Desk operations, and implemented an On-Call Paging system to support new 24/7 support services.

Increased level of technical readiness of team and enhanced level of utilization by 15% through MCSE Certification Training.

Senior Network Engineer / Acting Technical Lead (1998 to 1999)

Recruited by RYNO Technology Inc. to design and deliver effective technology solutions to Fortune 1000 clients.

Consulted with clients to provide expertise across a broad base of technology and business solutions. Identified business needs, structured thin-client technology solutions, and led the appropriate and on-time delivery of projects. Supervised, trained and mentored team members. Tracked and monitored all aspects of assigned projects, and delivered status reports to customers and executive management.

Key Achievements:

Designed and collaborated in the most complete corporate implementation of Thin-Client technology at the time for ABM Industries.

Authored “Citrix MetaFrame for Windows Terminal Services: The Official Guide” endorsed by Citrix, Osborne / McGraw-Hill, 2000. Publication was the 1st official guide on technology, which sold approximately 50,000 copies worldwide.

WINK COMMUNICATIONS, INC. 1995-1998

Director of Information Services & Operations / Senior Engineer

Recruited and given dual responsibilities as Senior Engineer and Director of IT to establish and manage internal IT operations and build out the customer support infrastructure for this fast-growing start-up interactive television software development company.

Collaborated in creating technology vision and roadmap to position organization as an interactive TV software development company. Directed team in designing, implementing and managing all core IT operations, including product development, information systems, network infrastructure, data communications and telecommunications, to appropriately support internal and customer needs. Led multiple, simultaneous projects and introduced new processes and standards. Created and managed IT and customer operations teams.

Key Achievements:

Credited with establishing company’s 1st IT Department, including processes and procedures.

Recognized as Principle Database Architect for the Wink Response Server and Wink Data Center.

Acknowledged for designing network infrastructure to connect all Response Servers to the Data Center on a lowest-cost-per transaction basis. Solution was awarded Wired Magazine’s Top 100 Network Projects, 1995.

Education and Credentials

Bachelor of Arts in Business Management Saint Mary’s College of California 1994

ITIL Certified Exxin 2008

ROI Selling Certified ROI4Sales, Inc. 2008

Master of Business Administration (MBA) in Information Technology Coursework University of Phoenix

ORACLE Masters Certification Training / SYBASE Systems & Data Administration Certification

Publications & Recognitions

Author, “Citrix MetaFrame for Windows Terminal Services: The Official Guide,” 2000, Osborne/McGraw-Hill

Recognized and quoted in numerous industry publications, including Computer Reseller News, Network World, InfoWorld, CIO Magazine, ComputerWorld RSA Vantage Magazine, and Dell PowerSolutions Magazine

Member for four years of the Citrix Partner Technical Expert (PTEC) counsel, an invitation-only technical advisory panel.

Charter member of the Microsoft Delta Force Ranger program made up of only 45 individuals from the entire partner channel in North America

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