Customer Service Human Resources

Joseph Kumkum

Toronto, Ontario • 647-***-**** • ********@****.**

Qualifications Summary

Hard working individual who is fluent in French with a great ability to work as a team member

Organized time manager who performs tasks thoroughly and efficiently

Proficient in a variety of MS Software, Salesforce (CRM), and Jira

Effective communicator with excellent analytical, organizational, and leadership skills as well as the ability to thrive in any environment

Ambitious self-starter eager to put my education, knowledge and various skills to practical use

Professional Experience

BilingualOne Employment Services • March 2015- current

Bilingual Account Executive

Solving company talent shortages by placing high quality candidates

Coordinating job fairs/employment conferences with colleges and universities

Being a connector and main liaison between clients and candidates

Averaging 4 permanent placements in HR, Customer Service, and Sales roles totaling an average of 7,000$ in fees monthly

Maintaining great relationships with clients and continuously generating job orders

University of Toronto Career Centre • August 2013- March 2015

Peer Career Advisor

Facilitated resume screening and review via “Resume Ready” program

Coordinated “Career Start” program which provides career information and resources to students as well as discussion of next steps in job search and or career exploration

Managed resource projects including resource guides, tip sheets, and interactive programs in order to enrich the student experience at the Career Centre and on campus

Assisted in planning and co-facilitation of Career Centre workshops such as LinkedIn lab and Own your Interview

Participated in focus groups with Student Life directors and program coordinators and proposed techniques for more accessibility, better communication, and overall better student experience at the Career Centre

Financeit Canada Inc • May 2014-August 2014

Business Intern (Operations, Sales & Marketing)

Generated 100 preliminary leads for Financeit USA launch through meticulous investigation of businesses in the HVAC, general home improvement, and retail spaces which led to 15 new partners before USA launch in mid-September

Reviewed all Quebec (French) marketing materials with marketing director to ensure the French program used consistent verbiage to explain new lender rules

Performed satisfaction calls and reference checks (French and English) to avoid fraudulent loan applications

Participated in Public Relations strategic discussions with PR managers and secured publications on online news sources such as Inc. Magazine, TechVibes, and the Financial Post

Presented internship experience and better business recommendations to CEO, CTO and COO of Financeit

Education

Bachelor’s degree from the University of Toronto • April 2015

Areas of Specialization: Employment Relations ( Human Resources) and Political Science

Community Involvement

Richview Baptist Church • May 2011-Present

Team Member for Nicaragua Project Community Garage Sale

Welcoming members to Richview and serving refreshments

Assisting in set-up and clean-up of sale

Collectively raising about 30,000$ yearly to send a team of 11-20 people to Nicaragua to build houses and wells

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