Human Resources Administrative Assistant

LISSETTE SANCHEZ GONZALEZ

**** ****** ***, ****** *******, FL 32708 C: 787-***-**** ***********@*******.***

PROFILE

Bilingual leader and highly effective professional with a desire of sharing my knowledge and skills for the benefit of the company. Self-started and quick learner who always exceeds expectations.

EDUCATION

2005-2007 Caribbean University Vega Baja, P.R.

Master’s Degree in Business Administration

Major: Human Resources

2001-2005 University of Puerto Rico Arecibo, P.R.

Bachelor’s Degree in Social Sciences

Major: Industrial Psychology

PROFESSIONAL EXPERIENCE

April 4, 2013-Present Department of Water and Sewer Authority of Puerto Rico (AAA) San Juan, P.R.

Human Resources Specialist

Supervise employees’ performance.

Analyze, Coordinate and Evaluate administrative activities.

Develop strategies to improve customer services.

Advice managers on organizational policy matters and recommend needed changes.

Serve as a link between management and employees.

Improve employee morale and boost performance by conducting orientations to foster positive attitude toward organizational objectives.

2010-2012 Department of Labor and Human Resources Manatí, P.R

Coach in employment and unemployment services

Direct personnel, training, and labor activities.

Managing claims an evaluating cases.

Interviewing customers.

Providing other customer services

2007-2009 Juan Antonio Corretjer High School Ciales, P.R

Administrative Assistant

Oversee attendance in Kronos system.

Training and Coaching employees

Designing questionnaires.

CERTIFICATIONS

Neuro-Coaching

Neuro-Linguistic Programming (NLP)

Hypnotherapist

LANGUAGES

Fluent in English and Spanish.

HIGHLIGHTS

Responsible and Organized.

Exceptional Interpersonal Skills.

Innovative.

Training and development.

Employee Relations.

Labor Agreements.

Compensation administration.

Personal records Maintenance.

Able to work independently or as part of a team.

Planning and Organizing.

Time management.

Dedicated and fast learner.

Can handle multiple tasks and responsibilities at the same time.

Dominion of Microsoft Office (Word, Excel, Power Point, Publisher), Kronos,

School-Max, S.A.P and S.A.B.E.N system.

LANGUAGES

Fluent in English and Spanish.

References

Available as needed

Contact this candidate