Customer Service Management

*** ***** ******

Summerville, SC *****

C: 972-***-****

**************@*****.***

BRIDGET ANN KUULEI GADDY

PROFESSIONAL SUMMARY

Recent college graduate with information management knowledge, including computing infrastructure, project management, customer service delivery, security management, e-mail systems and applications support.

SKILLS

Basic understanding of relational databases and SQL from class work and projects in the use of databases for information management and technical infrastructure.

Computer Software: MS Office tools; Word, Works, Excel, PowerPoint, Access DB

System upgrades

System backups

Data backup and retrieval

Excellent communication skills

Exceptional problem-solving abilities

Website Maintenance

Dedicated team player

Organized, detail-oriented, and conscientious self-starter

EXPERIENCE

SERVER

Carolina Yacht Club – Charleston, SC

(01/2015 – Current)

Acquiring and entering guest orders in the computer system

Opening/closing service management duties

Ensuring that our guests receive the best service possible in order to ensure that our guests return.

Utilized my skills in time management, multi-tasking, and exceptional customer service.

SUPERVISOR

Ross Stores – Summerville, SC

(12/2014 – 04/2015)

Computer inventory management, assisting customers, answering the phone and running the register.

Assisting leadership for management of customers with returns and opening/closing the front area of the store.

BAR MANAGER

Isadore’s – Manteca, CA

(02/2012 – 08/2014)

Responsible for opening/closing management of the lounge area, dealing with all HR issues and resolving any conflicts that arise between customers.

Responsible for inventory in the bar and entering pricing/product information into the POS computer system.

Responsible for creating the monthly calendar.

Developed and posted the restaurant website. Maintained the website including any updates and any changes or additions.

Utilized my skills in time management, multi-tasking, teamwork, and exceptional customer service.

SERVICE MANAGER

Eddie Papa’s American Hangout – Livermore, CA

(04/2008 – 03/2011)

Investigated and resolved food/beverage quality and service complaints, ensuring guest satisfaction and repeat business.

Trained service staff to enhance guest service and increase profits through suggestive selling.

Responsible for opening/closing management of the serving staff, dealing with all HR issues and resolving any staff conflicts that arise.

Responsible for inventory in the bar and entering pricing/product information into the POS computer system.

PROJECT MANAGER/OSP ENGINEER

Versacom L.L.C. (Contractor for AT&T) – San Jose, CA

(05/2007 – 01/2008)

The first three months were spent drafting city permits for the AT&T U-verse project and then submitting them to the city for approval.

Asked to oversee my co-workers assist with project management which included handing out jobs and keeping an excel sheet containing the job information and producing progress reports.

Examined PG&E prints to locate the source of power needed to finalize our permits. The entire process was to be logged into an audit tracker for planning and management of resources using the key metadata.

EDUCATION

MASTER’S DEGREE – IT/PROJECT MANAGEMENT FEBRUARY 2015

American Intercontinental University

GPA – 4.0

BACHELOR’S DEGREE – COMPUTER FORENSICS AUGUST 2012

American Intercontinental University

GPA – 3.81

Graduated Magna Cum Laude

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