Administrative Assistant Customer Service

Pamela Komroy

P.O. Box *** • East Amherst, New York 14051 • 716-***-****

*******@*****.***

PROFESSIONAL SUMMARY:

Extensive, diverse experience utilizing professional administrative assistant skills to executive management.

Dedicated to providing quality customer/client service, excellent reputation with internal and external customers/clients.

Demonstrated proficiency in all areas of budget/forecasting, financial and operations audits.

Accounts Payable records, invoices, processing purchase orders, processing checks; reconciling statements.

Ability to maintain high levels of confidentiality; excellent written/verbal communication skills.

Human Resource duties including interviewing, hiring, termination, advisory talks with staff.

Maintain all confidential personnel files.

Able to meet deadlines; complete all tasks accurately in a timely manner, highly detailed orientated.

Recipient of numerous citations for outstanding performance.

Enjoys contributing to a team effort and creating a positive work environment.

Computer skills: Microsoft Word, Excel, Access, Visio, Outlook, PowerPoint, QuickBooks, In-House Software, Internet, Intranet

HIGHLIGHTS:

Report Exec System (police)

Type upwards of 60 wpm

Travel Coordination

Expense Reporting

Policy and Procedures Manuals

Operate Standard Office Equipment

Highly Organized

Purchasing Programs (SWS, FMS, MS)

Purchase Orders

Invoicing

Process Payroll Hours

Financial Budgets

Human Resource Knowledge

Ceridian & SAP, Halogen HR Systems

EXPERIENCE:

Citi, Getzville, New York (2/2015-present)

Executive Administrative Assistant

Assist Senior Management staff at corporate headquarters

Travel, Expense Reports, New hire set-ups, IT requests, Property requests

Maintained Reward and Cafe cash with proper paper trail and spreadsheet

Assist upper management staff of 140

Purchasing, Invoicing, Purchase Orders, Accounts Receivable, Reconcile Statements

Maintain office equipment

Requests for property needs

Prepare end of month statements

Enter payroll hours

Meeting agendas, minutes

Extensive e-mail requests

Intranet Blogs

The Law Office of Kevin Z. Shine, East Amherst, New York (4/2014-2/2015)

Administrative Paralegal

All sections of pre-legal which include mandate letters, liens and judgements

Reconcile invoices from court processor; forward accurate statements for payment

Prepare all second stage of legal with creation of court summons; this generates revenue of around $700 thousand per week

Prepare legal action for processors to serve complaints

Obtain court index numbers from over 300 courts throughout New York State

Legal meeting minutes, all phases of administrative needs to the New York office attorneys

Manpower Group – Fresenius Kabi, Grand Island, New York (1/2014-4/2014)

Training Coordinator

Processed highly confidential data from employees testing for high level of accuracy for follow-up to FDA requirements

Purchase office supplies, prepared invoices, purchase orders

PowerPoint presentations, meeting minutes, leadership with project assignments, maintained confidential files

Assist in management needs, employee training classes, training staff and numerous projects

Heavy file maintenance

Pamela Komroy Pg 2 of 2

Express Employment - Legend Group, Getzville, New York (6/2013-12/2013)

Executive Administrative Assistant

Processed various paperwork with IRA’s, 403(b)s, 457 plans, 401(k)s and stock trading

Account tracking, account forecast, account balances

Completion of prep work charts client statements through research and excel

Strong calendar maintenance; numerous meeting set-ups for the New York and Pennsylvania offices

Handled high volume phone calls to completion for customer satisfaction

Oasis-MetLife, Williamsville, New York (1/2013-6/2013)

Executive Administrative Assistant –

Completed client forms while maintaining state requirements and securities regulations

Account balances, account forecast, account transfers

Review and reconcile account statements

Assisted senior financial planner in all assignments, including annuity, life, IRA, investment products insurance applications

Performed other assignments, but not limited to calendar maintenance, meeting minutes, travel arrangements, expense tracking, billing, purchasing, client resolution, correspondence letters/memos and created PowerPoint presentations with outline of specific insurance graphs

Seneca Niagara Casino & Hotel, Niagara Falls, New York (10/2005-7/2012)

Security Administrative Assistant

Financial budgets, monthly budgets, yearly prediction budgets

Maintained Payroll hours for Security Department

Maintain petty cash spreadsheet

Maintained all office equipment

Account Receivable

All invoicing, purchase orders processing

Organize and review bonuses

Purchasing for the security department along with safety products for entire gaming corporation

Transcribed, set-up and followed-up meeting minutes for the following: Niagara Falls and Buffalo Security Departments, the Exclusion Committee (upper management of the corporation) and Law Enforcement meetings (consisted of Niagara Falls Police, State Police, Seneca Gaming Authority, FBI, CIA, Border Patrol, Niagara Falls City Hall members).

Heavy Human Resources in Recruitment; Interviewing, promotions, new hires, evaluations, terminations, files, write-ups and updated personal/confidential information. All security recruiting; entry level to senior management.

Excellent time management skills

Perfect performance reviews from upper management

EDUCATION:

Erie Community College, English

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