Hollis Anne Holden, PMP

315-***-**** • acqihi@r.postjobfree.com

Career Summary

Project Management Professional with more than 15 years of professional work experience leading successful business operations. Specializing in software development, systems integration, and overall process delivery. Recognized for results-driven approach and consistently exceeding customer expectations. Able to quickly identify key problem areas and develop focused executable solutions. Demonstrates significant attention to detail, with excellent client relations and communication skills.

Professional Experience

eCornell (Cornell University’s online learning subsidiary) December 2012 – Present

Senior Project Manager / Scrum Master

●Build and maintain strong working relationships with all project resources and partners to ensure high-quality and timely delivery.

●Serve as the primary source of communication between eCornell staff and partners.

●Provide consistent visibility to eCornell leadership on all projects in process.

●Oversee project metrics for stakeholders to ensure projects remain in scope, on time, and on budget.

●Lead software development and testing with global teams to create high-value products.

●Coordinate and collaborate with internal and external groups to manage resource availability and allocation.

●Define risks and mitigation strategies across multiple projects.

●Coach cross-functional teams to build effective communication and productivity.

●Responsible for ensuring all Scrum process are followed across projects and raise concerns to organizational stakeholders as needed.

Solomon Page Technology August 2010 - November 2012

Project Management Consultant

Client – TIAA-CREF

●Lead software development projects toward achieving the intended business results within contracted time and budget.

●Manage onshore and offshore development and testing teams throughout the software development lifecycle.

●Oversee vendor deliverables to support project plan and program initiatives in an agile environment.

●Facilitate across multiple departments to define scope and product requirements.

●Develop resource plans to meet delivery needs.

●Work with client to streamline and simplify recordkeeping and administrative functions.

●Support implementation of software as a service (SaaS) with unique product customization.

VIVAD January 2008 - July 2010

Senior Project Manager

Client – Verizon Business

●Work with multiple agencies to enhance and manage online orders, invoices, reporting and network performance through a custom web-based customer portal.

●Manage multiple billing conversions to support GSA’s transition from FTS2001 to Networx.

●Ability to manage several complex projects spanning across multiple business units.

●Provide project status, communicate escalations and resolve issues accordingly.

●Deliver streamlined solutions and manage customer expectations accordingly.

Intersections Inc. January 2005 – May 2007

PMO Program Manager

●Successfully implemented, managed, reviewed and delivered Program Management Lifecycle Process and all Project Management functions, documents, and tools, in support of department goals and objectives.

●Identified, managed, mitigated and performed risk assessment analysis on critical path activities.

●Assisted in strategic and operational planning, business process improvement and re-engineering.

●Conducted product analyses and evaluations for direct-to-consumer and business-to-business customers.

●Coordinated activities with cross-functional groups and departments to exceed product launch objectives.

●Oversaw corporate policies implemented for Sarbanes Oxley Compliance.

●Served as subject matter expert (SME) for several functional business processes.

●Experienced in managing resources to fulfill projects for the Program Management Office and several company programs and projects.

Cingular Wireless (AT&T) July 2000 – December 2004

IT PMO Project Manager

●Responsible for project scope development and planning, identification and management of project requirements, project monitoring, control and risk mitigation in compliance with company policies.

●Managed multiple software projects in support of Cingular's Retail Point of Sale applications directly impacting critical billing systems and accounting departments.

●Implemented new web-based customer service module for point of sale applications by utilizing the Software Development Life Cycle Process.

●Experienced in developing Level of Effort documentation including methods and procedures.

●Cultivated vendor relationships to ensure that project deliverables were on time and successful.

●Advanced knowledge of billing systems and point of sale applications.

Retail Systems - Project Manager

●Project Manager overseeing software development for activations and customer service functionality post BellSouth and Southern Bell merger.

●Facilitated and led Joint Requirements Planning (JRP) and Joint Application Design (JAD) sessions.

●Responsible for compilation and consolidation of the functional requirements documentation for development, testing and training teams.

●Served as a liaison between the operating business units and the offshore technical development departments.

e>tizing Program - Program Coordinator/Manager – Bellsouth Corporate Technology

●Provided project management support for BellSouth's e>tizing Program Management Office, integrating PMOs from each Business Unit.

●Defined and established processes for the PMO while building relationships with each of the Business Units.

●Developed a new tool for ad hoc program status reports and process reports for stakeholders to ensure benefit achievement.

●Managed milestone report and issue log for eCommerce and technology architecture community.

●Created reporting tool for management of risks and metrics associated with each business case.

MicroAge Technology Service October 1998 - July 2000

Project Coordinator / Manager

●IS Project Manager overseeing requirements analysis and definition, risk assessment, project plan development and issue management.

●Monitored, coordinated communicated and led multiple teams on various projects.

●Client relationship manager participated in development of responses for requests for proposals and provided technical expertise in sales presentations.

●Defined and managed service level agreements with major clients.

●Developed and maintained the master schedule for on-site technicians and engineers to maximize utilization rates.

●Responsible for time reporting compliance for billable associates.

●Provided project staffing and recruitment support. Redesigned hiring orientation program, conducted technical screening, formal interviews and salary negotiations.

●Developed candidate and client database specific for internal needs.

Education

Clarkson University August 1993 - May 1997

Bachelor of Science - Engineering Management, Minor - Psychology, Co-op

Project Management Institute September 2005 - Present

Project Manager Professional (PMP) / License Number 300814

Project Management Leadership Group August 2001

Certified Project Manager

SCRUMstudy May 2014

Scrum Fundamentals Certified (SFC) / Certificate ID 59612

Agile Expert Certified (AEC) / Certificate ID 59727

eCornell (subsidiary of Cornell University) July 2013 – December 2014

Master Certificate in Systems Design and Project Leadership

Technical Skills

Proficient in Mac OS, MS Access, MS Excel, MS Power Point, MS Project, MS Word, Sharepoint, Visio, Google Home & Office, Adobe, AtTask, Canvas, Basecamp, Destiny One, Salesforce, Pardot, Answerbase, Conga, Zuora, Timetrade, Mule, DOORS, MKS, Kintana, StarTrac, TimeSheetPro, eTime, Novient, ProTrac, Concur, COBOL, DCS, GUI Builder, Lotus Notes

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