Customer Service Administrative Assistant

MALIK A. SHABAZZ

**** ************ ***** § Douglasville, Georgia 30134 § Cell: 404-***-**** § **********@*****.***

First Call Resolution Client Relations Problem Resolution Detail-Oriented Highly-Organized

Results-Oriented Teamwork Active-Listener Decision Making Critical Thinker Quality Assurance

Goal-oriented professional with a strong customer relations background. Skilled communicator, persuasive and adaptable. Self-motivated with high energy, initiative and focus. Keen insight into the needs and views of others; able to listen and identify issues or problem areas and form innovative solutions.

PROFESSIONAL EXPERIENCE:

Massds Hair & Style (2009- Present) Atlanta, GA

Barber Stylist/Owner

Cut, wash, style, and shave male patrons.

Schedule appointments for the patrons. Call and verify set appointments

Buy and invoice products on a weekly, bi-weekly and daily basis.

Set up vendor accounts for the shop supplies. Responsible for payments on a monthly basis.

Pay monthly utilities and rent for the shop location

Responsible for the renewal of the lease for two locations.

Manage yearly taxes for both shops.

United Retail Service (2008-2009) Atlanta, GA

Maintenance Representative

Accountable for receiving, stocking, servicing and maintaining fixtures, ensuring proper care and use of displays.

Perform daily store rotations, review product labels to ensure all displays are neat, clean and well-stocked.

Oversaw the seamless upgrade of the home lighting department across 10 Home Depot Stores over a 10-day period.

Review work in progress or on completion and identify electrical problems, supplies and maintenance required.

Performed general repairs such as replacing bulbs and troubleshooting while maintaining inventory levels.

Comsys (2004-2007) Atlanta, GA

Administrative Assistant

Facilities Coordinator

Provided administrative support to six Account Managers and two Office Managers; prepared expense reports, maintained scheduling calendar, databases and created PowerPoint presentations.

Coordinated office moves and handled all on-site facility needs for local offices while adhering to building security procedures.

Greeted visitors, delivered internal correspondence, ordered and maintained UPS/Fed-X supplies and shipments for 50-person office.

Answered multi-line telephone, maintained operations on computer system including inventories, payroll, management reports, and vendor debits.

Act as liaison between departments; reconciled expensed reports, coordinated corporate luncheons and edited audio/visual flow of presentations for related on and off-site meetings.

Planned, coordinated and prepared materials for workshops, training, executive briefings and speaking engagements.

Comsys (2000-2003) Birmingham, AL

Medical Collector

Answered 300+ calls per day in high volume auto loan collection department, met targeted daily/weekly goals.

Maintained accounts receivables and payment plan reports; evaluated contract terms, resolved payment disputes and negotiated reasonable payment plans.

Submitted claims to insurance companies for co-pays, and emergency room, met and or exceed daily/weekly targets.

Collected on 1st and 3rd party insurance and arranged reasonable payment plans to ensure maximum turnover of receivables, reducing write-offs.

Educated customers on billing procedures, asked targeted questions, anticipated the customer’s needs and performed account follow-up.

Researched and resolved escalated phone inquiries; managed any and all customer objections and provided quality customer service.

Vesta Insurance (1998- 2000) Birmingham, AL

AP/AR Clerk/Administrative Assistant

Performed accounts payable and receivable functions and created periodic or ad-hoc reporting as needed by management.

Answered incoming calls, sorted and distributed mail for approximately 400 employees.

Prepared batches of invoices, reconciled accounts, provided back-up reports and verified that transactions complied with financial policies and procedures.

Initiated collection calls, identified and resolved payment discrepancies by negotiating and counseling with clients to determine the appropriate course of action.

Routed messages/calls as appropriate and resolved escalated customer concerns.

EDUCATION

DeKalb Tech, Paralegal Certification Program, Atlanta, GA

University of Alabama, Paralegal Certification Program, Birmingham, AL

AFFILIATIONS

Member of Georgia Association of Paralegals

COMPUTER SKILLS

Proficient in Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Outlook,

References Available Upon Request.

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