Manager Customer Service
Resume:
David K. Christensen
Utica, NY 13502
*******@***.***
Summary: Experienced quality, operations, manufacturing, distribution, maintenance, and purchasing manager. Determined problem solver with years of experience in all aspects of business operations both union and non-union environments.
Relevant Skills: Manage multiple issues and responsibilities effectively.
Sales & Marketing, Customer Service
Negotiate materials contracts with vendors including energy.
Determine ROI for major purchases.
Production Control
Facilities and Construction Management
Profit& Loss Responsibility
Lean Mfg. Synchronous Mfg. SPC, Cellular Mfg.
Certified Lead Auditor for ISO 22000-005 FSSC, SQF-III, BRC
Member IAFP International Association Food Protection
Employment: Manager Supplier Quality 5/13 to Present
Chobani Inc. New Berlin New York
Created Supplier Quality Protocols for all ingredients and primary packaging for both the New Berlin and Twin Falls ID plants. Including Supplier Corrective Action Requests (SCAR) Tracked trends and developed supplier quality performance metric.
Collaborated with Procurement and R&D to produce and administer a new supplier onboarding procedure to insure compliance to regulation and GFSI standards before shipment of raw material to production.
Did risk assessment for all suppliers. Prepared audit schedule for all suppliers based on this assessment.
Worked with Operations and Finance to collect all data of the cost of no-conformance.
Produced a PONC (Price of Non-Conformance) procedure to recover these costs.
2013 received $658,000.00 in Credit Memo from Vendors that sent in out of specification material causing losses in production or quality of finished product. These costs were recovered without benefit of purchase agreements.
Established risk bases audit schedule for all ingredient and primary packaging vendors.
Conducted 75-100 supplier audits to several standards including ISO 22000-0005 FSSC. SQF Levels I-II-III, and BRC
Developed and installed Internal Audit System for both New York and Idaho plants.
Conducted and participated in all 3rd party certification audits and customer audits.
Maintained APL (Approved Supplier List)
Manager Sleeving Operations 10/11 to 5/13
Chobani Inc. New Berlin, New York
Manage the installation and startup of high speed sleeve equipment.
Selected all suppliers and negotiated long term contracts for all raw materials.
Write SOP and PM procedures for both operators and maintenance.
Working with outside contractors on new building construction and facilities.
Selected and trained 150 person work force spread over four shifts 24/7
Trained supervisors for all shifts.
Produce and distribute 3.4 million cups per day to support operations.
Installed Ax-1200 ERP system and trained Supervision and operators.
General Manager 2/07 to 2/11
Northern Lights Marine Systems Utica, NY
Manage sale and manufacture of residential & commercial dock systems
Achieved NLMS Certification as preferred supplier in OH, IL,WI, and MI
Moved the facility twice with minor loss of production
Worked with outside sales agents to increase sales by 30%
Traveled to personally acquire new dealers and distributor adding $600K revenue
Worked with logistics firms for lowest cost delivery to customers.
Managed the development and introduction of new products.
Manager Forge Operations Facilities & Maintenance 8/03 to 2/07
Turbine Engine Components Technologies (TECT Utica) Whitesboro, NY
Staff position reporting to the GM
Completed emergency repairs to 8000 ton main press in less than 30 days avoiding major layoffs and loss of revenue.
Managed the implementation of self managed work cells. Cellular Manufacturing
Worked with vendors to set up Vendor Managed Inventory (VMI) for consumables. Put in place inventory checks to prevent overages, underage, billing errors, and loss.
Developed a plant capacity excel spread sheet for production control
Managed a work force of 75-80 indirect and direct labor.
VP Operations 1997 to 2003
Tri-State Industrial Laundries Marcy, NY
- Manage a 110 person workforce. Maintenance and purchasing
Designed and built a new 5.6 million dollar 64,000 sq. ft. processing plant.
Selected all new equipment and directed its installation.
Reduced labor 25%.
Moved the operation and trained employees on the new equipment.
Acted as general contractor for the project, saving $150,000
Sr. Manufacturing Manager 1994 to 1997 Carrier Corp. Syracuse, NY
Manage 250,000 sq. ft manufacturing facility
Set up union management work teams
Member of TQM team
Improved communication between work stations improving thru put.
Superintendent Melting Operations 1989 to 1994
Special Metals Corp. New Hartford, NY
Directed 150 union and 20 salaried work force in the vacuum melting of super alloys
Participated in union contract negotiations
Lead the team that successfully melted and produced Aluminum-Lithium alloy ingot under vacuum for the first time.
Participated in the installation of several VAR and ESR melt units.
Set up vendor managed chemistries for incoming scrap. Reducing testing costs 25%
Education: Herkimer County Community College Herkimer, NY
AA General Science & Math
SUNY Fredonia Fredonia, NY
BS Biology
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