Customer Service Manager

Lynn Grissinger Harrell

*** * ***** **

McConnellsburg, PA 17233

Phone: 717-***-**** (home)

717-***-**** (cell)

E-mail: **********@*****.***

Education

Thomas Nelson Community College

Accounting Degree (Associate in Applied Science)

Graduated with 3.85 GPA and awarded the Thomas F. Coote Award as the top

graduating accounting student

McConnellsburg High School

Graduated 16th in class. Active in basketball, student council, band, and field hockey

Various Work Related Workshops: organizational skills, supervising skills, A/P methods,

how to handle stress, how to listen more effectively, non-violent crisis intervention

and CPR/First-Aid for adults and children.

Possess Pennsylvania CDL Class B license

Work Experience

May 2014 May 2015 Kelly Services @ JLG McConnellsburg, PA

Cylinder Assembly build cylinders for personnel lifting machines according to

standard company practices and procedures. Included torquing multiple bolts to

spec and using various hand tools to accomplish the task in a timely manner.

Nov 2013 May 2014 Giant Food Stores McConnellsburg, PA

performed duties as check out cashier, assuring all product was scanned properly

and correct payment was taken to pay for customer orders. Help out in other departments

as requested by management, to include Deli and Floral.

Oct 2013 Nov 2013 Unemployed move from Hampton VA to McConnellsburg PA

Aug 2011 - Oct 2013 Hampton City School Board - Hampton Va

School bus driver - comply with all Virginia Motor Vehicle Laws and regulations

of the State Board of Education. To operate the bus over the assigned routs -

make stops in the correct lane of the highway for receiving or discharging students

at designated stops. To exercise every possible care for the safety and comfort of

the students en route to their destinations. To compile and record daily

pre-trip/post-trip inspections of the bus and report any needed repairs.

To maintain discipline and report all cases of disobedience to the school

principle or designees. Responsible for refueling the buses and for the proper

use of all communications on the bus.

Mar 2010 - Aug 2011 Busch Gardens Williamsburg - Williamsburg VA

Front gate manager - comply with all company policies and procedures for the

correct handling of money received by cashiers. To perform accurate checkout

of cashiers - to effectively handle any customer service issues as regards to

purchase of or use of tickets purchased by guests. Manage 23 cashiers to

include scheduling, disciplinary issues, breaks and evaluations

Jun 2009 - Mar 2010 - unemployed

Feb 1996 - Jun 2009 Noland Company - Newport News VA

Accounts Payable claims/Verification Office Manager

Responsible for issuing special cost debits to match monthly reports and

to follow-up with branch managers as needed, personal career development

plans for department personnel. Handling various personnel issues as they

arise, daily checks of debits, vendor credits and adjustments submitted for

processing, verifying accuracy of vendor invoices adjustments as they are

processed, submitting monthly, mid year and year end reports, hold code trial

balance items and vendor credit balance accounts. Maintain vendor accounts for

special accounts process through hold code account, training of personnel on new

computer programs, verifying work done by statement clerk on vendor statements,

maintain logs for incoming N-debits and VIAs, test and approve new computer

and organizational procedures, and various other duties as requested or needed by

department head. Also assisted as needed with the General Accounting Department

and the Accounts Receivable Department. Worked consistently with Microsoft word,

excel, outlook, IBM on demand programs and ten key adding machines.

Aug 1992 - Feb 1996 Dunkin Donuts - Grafton, VA

Manager of Grafton VA Dunkin Donuts facility, to include managing of personnel,

overseeing kitchen facilities (personnel and workload), ensuring the proper amount

of product was shipped to 2 satellite stores, daily register reconciliation, weekly

reconciliation of all 3 locations, ordering required supplies, assisting on front

counter, preparing finished product for sale and various other duties as required

or needed.

Additional Professional Activities

1997 - Dec 2008 Noland Corporate AIM Team

AIM Team worked to provide employees with fun and interesting activities to

include annual holiday celebration and oversees the company s involvement in

carefully selected community charity events. Served as Chairman for the committee

from 2000 - 2008.

Community Activities

Volunteer work cleaning up the Mariner s Museum after Hurricane Isabelle and

volunteer work for the American Red Cross fund raising efforts (from 1996 - 2009)

Military Experience

Oct 1976 - Jun 1979 US Air Force Honorable discharge - last rank E-3.

Jet Engine Mechanic, flight safety coordinator and flying crew chief on the C5A

and C141A galaxy aircraft

REFERENCES - available upon request

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