Customer Service Supervisor/Manager
Resume:
Norma E. Rodriguez
******************@*****.*** 407-***-****
Objective
To obtain a challenging and rewarding position that utilizes my experience of leadership, training and guest relations with the goal of becoming a leader in the industry.
Key strengths include
Highly organize and strong administrative ability
Effective problem solver
Excellent communication and interpersonal skills
Time and budget management skills
Strong leadership ability
Customer relations
Bilingual Fluent in English/Spanish
Professional experience
Wal-Mart Stores – Customer Service Supervisor 3/2013 – Present
433 Avalon Park Blvd.
Orlando FL, 32828
Responsible for handling the payments of hundreds of customers daily.
Help customers with their inquiries on purchases and financial transactions.
Effectively resolve customer’s issues that may arise.
As a customer Service Supervisor I’m in charge of the front end of the store operations.
Ensuring that training and developing of new employees is according to company standards.
Maintaining and balancing cash drawers to avoid shortages by auditing cash drawers and reporting shortages to prevent theft.
Opening and closing of the front end of store following company procedures and policies.
In charge of cashiers banks and loans keeping log records of loans given to them.
In charge of maintaining and keeping accountability of front end of the store of banks for cashiers, pharmacy and liquor store.
Processing Money Gram transactions according to customer’s needs.
Processing store products returns/exchanges.
Processing Money Gram services transactions, bill payments, money orders, checks cashing etc following all the company policies and procedures .
Maintain and restock inventory around registers and customer service area.
Awarded employee of the month of April 2013 for excellent customer service and attention to detail.
Exceeding expectation on last performance evaluation obtaining a role model status with the company.
Pullen’s Residential Lawn Service / Office Supervisor 11/2008 - 10/2011
Orlando FL, 32878
In charge of overall operations of company.
In charge of hiring, payroll, and invoicing.
Collect and process payment from customers.
Marketing and advertising to attract more customers.
Keeping track of inventory and reordering supplies as needed.
Schedule service maintenance for equipment on a monthly basis.
Tony Roma’s – Manager / Supervisor 05/2006 - 07/2008
203 Robert C. Daniel Jr. pkwy
Augusta GA, 30909
Increased restaurant average guest satisfaction scores by 10% through training and guest relations.
Helped increase company ROE inspections scores from an average score of 285 to an average score of 400 past 3 inspections.
Responsible for all areas of FOH training, for hostesses, servers and bartenders. Increasing server’s skill out score from average 70% to an average 94%.
Responsible for interviewing, new hire orientations and for restaurant HR requirements.
Responsible for managing of daily operation and staff of 40 employees and 1.8 million a year in sales.
Implemented and responsible for new local restaurant marketing program with local medical centers and shopping malls.
Responsible for all phases of closing procedures for FOH and BOH operations.
Responsible for line checks, cooling charts and temp logs in compliance with the company HACCAP program.
Responsible for ordering of all office supplies, training material, uniforms and promotional supplies.
Monitor actions of staff and costumers to ensure that health and safety standards and liquor regulations are followed.
Arrange for maintenance and repair of equipment and other services.
Total receipts and balance against sales, deposit receipts, and lock facilities at end of day.
Schedule work hours for FOH staff.
Maintain professional relationship with costumer and staff.
Tony Roma’s – I-Drive Server/Hostess/trainer
TGI Fridays – 2004 to 2006 Server/Hostess/Trainer
Cracker Barrel -2002 to 2004 Server
Education
IDO-High School-Honduras
References Available Upon Request.
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