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Customer Service Management

Location:
Saskatoon, SK, Canada
Salary:
50,000.00
Posted:
June 29, 2015

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Resume:

*** * ******** ******

Saskatoon, SK S*N *Z*

Cell: 306-***-****

acqhw9@r.postjobfree.com

GERI-LYNN SYMENUK

To obtain a challenging position working with a team of

OBJECTIVE

professionals in a highly sales driven environment that utilizes my

management, communication & customer service skills to add to

the overall success of that organization’s bottom line.

SKILLS & ABILITIES Quality oral and written communication skills

Adaptable, as well a fast learner who takes appropriate initiative.

Team Player and Highly motivated, industrious and self-disciplined

Experience in merchandising cycles, financial reports, employee time sheets and

invoice reconciliation.

Proficient use faxing, scanning and copying.

Superior customer service and public relations.

Good mathematical, analytical, problem solving & conflict management skills.

Basic computer knowledge.

Certified Store Manager – 7-Eleven – Saskatoon, SK

WORK EXPERIENCE

August 2000 to Present

- Responsible for day to day store operations.

- Manage 15 to 20 employees, employee recruitment, training and retention.

- Meet/exceed sales budget targets, through effective inventory management and store

merchandising.

- Scheduling, product case studies, employee reviews/performance coaching and store

preparedness.

- Loss prevention, asset protection through audits and investigations.

- Inventory management, merchandising cycle, gross profit and net margin management.

Lead Food Preparation Associate – Grandma Lee’s – Saskatoon, SK

July 1998 to July 2000

- Prepared materials for production of fresh food for sale from deli and bakery.

- Customer service and cash handling.

- Opening and closing duties.

- Checklists for cleanliness and maintenance.

- Inventory management.

Baker/Customer Service – Milk & Cookies – Saskatoon, SK

May 1996 to June 1998

- Received and processed payments from clients/customers.

- Inventory management of baking supplies.

- Responsible for kitchen cleanliness and following food-safe practices.

- Ordering supplies.

- Baking and filling required orders.

High School Diploma – 1984

EDUCATION &

Bedford Road Collegiate – Saskatoon, SK

TRAINING

Food Safe Course – 2010

First Aid Level C – 2014

Certification in Retail Store Operations – 2008

Skills Training Modules – Interviewing, financials and loss prevention.

AVAILABLE UPON REQUEST

REFERENCES

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