Customer Service Sales
Resume:
Fabiola Lema
H.M: 416-***-**** C.L: 647-***-**** acqhtz@r.postjobfree.com
Highlights of Qualifications:
Approximately 10+ years of customer service experience.
Call centre experience providing excellent customer service to high volume of irate calls.
Experience in the training and administration of multiple accounts to new and existing employees.
Working knowledge of Microsoft Office – Word, PowerPoint and Excel.
Bilingual – English and Spanish
Member of the health and safety committee, Team Leader/Keyholder.
Able to work in a fast-paced environment while utilizing excellent communication, organizational, interpersonal, and multi-tasking skills.
Educational Record:
Apr 6/2009 – Jan 8/2010 Scratch Labs
Toronto, ON
Major: Scratching music and Sounds
Sept 7/ 1998- June 17/2002 Bishop Allen Academy
Etobicoke, ON
Ontario Secondary School Diploma (O.S.S.D)
Employment History
Jan 7/2013 – Present Maria Carla Barbe Services & Translation
Receptionist (Part Time)
Greet clients in a friendly, professional, and efficient manner
Answer multi-line phone system and directing the calls accordingly
Data Entry on the computer, Organizing Files, Book Appointments over the phone & Charge Clients
Make sure the lobby and reception areas are organized and neat, including stocking and cleaning the beverage areas for clients.
Performs other duties as assigned.
Feb 01-2012 - Present Service Master
Janitor and Cleaner (Part Time) Concord, ON
Clean building floors by sweeping, mopping, scrubbing, or vacuuming them gather and empty trash.
Service, clean, and supply restrooms.
Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
Dec 13 /2011 - Present
May 01/ 2006 – January 02/ 2007 Skor Food Group
Cashier (Full Time) Toronto, ON
Perform cash, debit, credit and cheque transactions.
Close and open registers and perform necessary paperwork.
Selling a wide variety of food products.
Provide customer service to business owners making thousand- level purchases.
Oct 4/ 2010 – Dec5/ 2011 Appliance Canada
Customer Service & Confirmation (Full Time) Concord, ON
Handled inbound & outbound calls and provided customer service for clients of Leon’s, Sales Representative, home builders and building supervisor.
Confirming with customers the arrival of their appliances and schedule time for delivery or pick up.
Assisted customers with small complaints and patched them to the right department.
October 05/ 2009- Sept 17/ 2010 Windmobile
Retail support & CSR (Full Time Mississauga, ON
Assisting the retail stores with questions they may have about billing, tech support, escalations & provided store representatives with port inquiries.
Provide customers with information about windmobile products, directed them to the actual departments.
Signed customers up to windmobile.
Worked with minimal supervision and assistance.
Communicated to HR and call center manager ideas that can help the company/ call center as per customer request.
As wind mobile is a start-up company helped write rules and FAQ for the company.
January 15/ 2007 – April 06/ 2009 TigerTel – UTR
Bilingual (Spanish) Customer Service Agent/Account
Trainer/Account Specialist (Full Time) Toronto, ON
Handled bilingual inbound calls and provided customer service for numerous accounts, such as non-profit organizations, telecommunication companies, law firms, etc.
Fully trained new employees on accounts and completed necessary training documents.
Conducted test calls on new employees to confirm quality assurance of calls.
Sold products to customers to upscale sales volume.
Active member of committees such as Health and Safety, Employee Committee and Social Committee.
Sept 01/ 2004- Apr 16/ 2006 Personally Yours
Sales Associate/Key Holder (Full Time) Etobicoke, ON
Engraving (Level 3 trained engraver) Cutting keys, selling a wide variety of personalized gifts, such as pens, clocks, picture frames for a variety of occasions.
Properly handled cash transaction paperwork dealing with exchanges, refunds, charge sends, and merchandise inventory locators, performed duties such as balancing the till at close and making sure the deposit and necessary transaction paperwork is completed and is properly in the safe.
Performed logistic duties such as setting up fixtures, proper price and promotional signage, and making sure that a clean sales floor is maintained.
Knowledge and compliance with loss prevention issues.
Received several compliments from customers who took initiative to call head office – Minit Canada Ltd. and let officials know of my accomplishments.
Languages: English and Spanish
References: Available upon request
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