Marc Verbrugge, CD, BAET

***-** ******* *** *******, On M4S 2J8

(647) 546 – 7734 acqhmt@r.postjobfree.com

PROFILE

A proven bilingual leader with experience in austere and difficult environments where independent thinking is critical; uses skills as an adult-education professional who has worked with diverse groups for over 25 years; possesses technical knowledge that allows for multiple robust forms of communications; skilled in group dynamics and in fostering esprit-de-corps; designs authentic educational experiences and relevant course materials for student-focused learning.

EDUCATION

Bachelor of Adult Education and Training (BAET), University of Regina, 2013

Certificate in Human Resource Development, University of Regina, 2012

Computer Networking Technician certificate (CNT), Saskatchewan Institute for Applied Science and Technology, 2009

PROFESSIONAL EXPERIENCE

Aug 2009 to Jan 2015 - Instructor, Computer Networking Technician – Saskatchewan Polytechnic (formally SIAST (Saskatchewan Institute for Applied Science and Technology)

Provided classroom and lab instruction for groups of 20 in the following subject matters: CCNA, IT Essentials (A+), Server +, Linux, VoIP, Windows 7, Security+, Windows Server 2008. Perform course design and liaise with stakeholders. Arranged relevant speakers to present to students or real world work practices.

June 2009 to Aug 2009 - Tier-two Help Desk, Government of Saskatchewan Information Technology Office

Took escalated calls from tier-one help desk dealing with application problems. Maintained logs and tracking trouble tickets. Ran remote scans on systems.

Aug 2008 to Aug 2009 - Tutor and IT Assistant, SIAST

Tutored students and performed classroom preparation for the 2009/2010 school year including setting up multi-sim software in the electronics lab.

Feb 1988 to Aug 2008 - Signals Operator, Canadian Forces

Completed twenty years in the Forces with the rank of Sergeant. Postings in Saskatchewan, B.C, Ontario, and overseas. Responsibilities included:

Managing personnel and ensuring maintenance of a high level of training and operational readiness. Administering and mentoring personnel through direct contact and written evaluation reports of their performance. Planning and preparing scenarios for realistic training in the communications field. Providing timely advice to the Commanding Officer on all aspects of operations within the unit. Supporting IS assets in the building as ISSO (Information System Security Officer). Serving as Network Administrator for a resource domain. Providing LAN services, as the LAN supervisor, to Deployed Camp, secure and non-secure networks and Help-desk functions. HF Communications gateway into Automated Data Defense Network. Filling all positions on the station including MSAX (Maritime Semi Automated Switch) supervisor and Air Ground Air supervisor.

Skills:

Team work: In my role in the Canadian Forces I gained experience managing both skilled teams and teams with limited experience and knowledge, and gained crucial understanding of when to step up in a leadership role and when to be cooperative and collegial; I learned the importance of building community as well as building the team, to understand how the team fits into the big picture and the importance of developing and maintaining important connections; I managed teams on a daily basis, setting work priorities guiding and monitoring performance.

Leadership: I have had soldiers under my direction many times and understand that the authoritative form of leadership is not always the best choice; it is best to gain buy-in from the followers. There is always a requirement for discretion as a leader that keeps the leader distanced from their followers, but this does not mean cold and uncaring. The leader genuinely seeks the welfare of their followers and applauds their success without fear of helping them rectify their failures.

Problem-Solver: I have extensive experience in problem solving gained while working as a two-tier help-desk operator and in the Forces. I had to learn how to manage equipment and personnel in austere environments, provided services to over 800 personnel, and have deployed on missions in remote locations to set up communications links and advise on system security matters.

Time Management: Managing a team on a daily basis, setting work priorities and dealing with difficult, time-sensitive situations. Ensuring time spent in class with students is productive by planning for the main lesson while having extra material held in reserve.

Planning: ability to assess the situation, determine what needs to be done and set realistic goals for both myself and the team; as operations Sergeant at 734 Comm Sqn I ensured that realistic exercises were in place to challenge the troops and officers providing opportunities for learning. These exercises were planned well in advance including logistical support and manning requirements.

Communications: excellent written and oral communication skills; wrote personal evaluation reports and personnel development reports that accurately reflected subordinates skills and weaknesses; these reports were often effective in leading to promotion for the members; comfortable speaking in front of groups large and small; while overseas gave the Afghanistan surge IT security briefings to up to 700 troops simultaneously; good listening skills developed providing customer service and constructive feedback to students.

Teaching skills: administer structured assessments, foster a classroom environment conducive to learning, develop and implement lesson plans, use alternative forms of instruction where appropriate. Flexible in addressing differing learning styles in a diverse classroom, adept at creating metaphors and engaging students.

Course Design: Designs course materials based on objectives determined by stakeholders while considering bridging materials between objectives. Uses multiple sources of information when creating a course to offer students nuanced views of the material. While at SIAST designed a Windows 7 course, VoIP, and Introduction to Linux for the computer networking technician certificate program.

Administration: In all of my employment experiences the importance of keeping current in the needs of administration are paramount. Ensuring that materials and clearances are ready for exercise and completing reports to provide feedback and allow for future planning is a primary function of an educator and a leader.

Facilitation Skills:

Conflict Resolution: Uses conflict resolution techniques to mitigate disagreements between subordinates and peers. Recognizes the value of constructive conflict in the workplace with the need to minimize negative non-productive conflict.

Technical skills: Adept at learning technical skills quickly, a background in; network administration, LAN services, HF Communications gateway, node operator, hardware and software configuration, operating systems. Multiple applications such as MS Office, Open office, some Adobe products and multiple operating systems to name only a few.

CERTIFICATIONS/OTHER EXPERIENCE

TOWES Certified test administrator

CCNA (2009-2012) CCAI

CompTIA A+ CCAI

CompTIA Network+

CompTIA Security+

Server (Windows NT, Server2008, Unix)

Office suite and related software

Bilingual Federal Service tested EBE

Check out my professional profile and connect with me on LinkedIn. http://lnkd.in/bAbYCRG

Contact this candidate