Customer Service Data Entry

Sara Kanifa London, ON, N*Y *L* E: acqh5n@r.postjobfree.com P: 226-***-****

To offer exceptional customer service to your establishment by applying my education, genuine customer service expertise and initiative.

Highlights of Qualifications

Poised and confident in dealing with a variety of people; demonstrates compassion, empathy and active listening skills

Enthusiastic and approachable; ensures welcoming environments for customers/co-workers

Dedicated to achieving goals and exceeding customer as well as employer expectations

Initiative driven; motivated and engaged to participate in all learning and professional development

Utilizes professional communication skills; both written and verbal with a strong attention to detail

A motivated, optimistic and creative team contributor; willing to encourage others to bring forth ideas

Education & Certifications

OSSD Completion, Eastwood Collegiate Institute, Kitchener, ON 2013

Building Bridges To Success Certificate, Wilfrid Laurier University, Kitchener, ON 2013

Pathways to Education Certificate, Kitchener, ON 2013

Professional Experience

Receptionist (Placement), London InterCommunity Health Centre, London, ON 2015

Elicited professional phone etiquette when answering phone calls, called clients for appointment reminders

Accurately scheduled and rescheduled appointments utilizing the health center’s system

Welcomed incoming clients, easing their levels of discomfort and addressing immediate questions/concerns

Informed inquiring clients and customers about internal services as well as external resources connecting clients accordingly; communicated with co-workers for more detailed information on programs if needed

Performed other administrative duties such as data entry and faxing/photocopying

Library Assistant/Cashier, Eastwood Collegiate Institute, Kitchener, ON 2008-2013

Greeted customers in a friendly and professional manner

Handled library database; scanned books and refunded items

Upheld the organization of the establishment by shelving books and stacking chairs

Community Involvement

Event Coordinator, Sunnyside Public School, Kitchener, ON 2009-2011

Organized engaging and educational activities for students as well as provided math tutoring

Retail Associate, Gig Theatre, Kitchener, ON 2009

Organized the theatre in preparation for the plays, sold foods/beverages and CD’s

Assisted in event clean up

Handled all debit, credit and cash transaction accurately as well as counted inventory

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