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Manager Customer Service

Location:
Texas
Posted:
June 29, 2015

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Resume:

To Whom This May Concern;

I found that you are hiring through craigslist and am interested in knowing more about your company and the positions requirements. Please find my qualifications are more than fit for the assistant position that your company is seeking.

Currently I am interviewing and available to start a position with your company as soon as possible.

You will find instantly that I am an experienced professional that will guarantee an instant return in your company’s investment. Such as, being self-motivated, detail oriented, friendly, and obedient to rules.

Having a great focused attitude while taking charge of any situation; with the consent to make executive decisions based off company’s policies and procedures. I will treat your business with the same respect as if it were my own.

The respectable amount offered of $17.50-$18 per hour I would be highly appreciated in hopes that the commute is not out of the mile radius that I am seeking.

I look forward to becoming a part of a team and in hopes to hear from you soon.

Sincerely,

Samaira Mae Truss

Samaira's Core Qualifications

• Pays close attention to detail, very organized and structured.

• Experienced with eight years in administrative in the areas of real estate, sales, leasing, and assistant to property management. Entry Level in Commercial experience.

• Sales I have 85% Closing Ratio. Scored a high 98% on a secret shopper’s certificate winning a Sellers Achievement award with Fairfield Properties.

• Excellent verbal and written communicative skills.

• Self-motivated with a strong desire to succeed and achieve

• Entrepreneurial approach to real estate and business development.

• Accountability in multitasking, and time management

• Great with budgeting and strong negotiation / sales abilities.

• Experienced Marketer, out-reach, online portals, follow up evaluations, mailers,

reporting, and gathering sponsors.

• Typing skills up to 80wpm.

• Incorporated in IT basics (regarding but not limited to) modem troubleshooting, faxes and other computer operations.

• Implemented excellent skills with Microsoft, Windows, XP, Microsoft, Excel, Outlook,

Copier Printer Fax, graphic designs knowledgeable, Yardi, Onesite, Real Page, Focus, Yield Star, Sibel, Blue Moon, Grace Hill.

Professional Employment History

Assistant to Manager/ Leasing Consultant

SunRidge Management Group, Corp office District Manager; Kae Mercer 972-***-****, Montgomery TX, September 2013-Present / Town Creek Village Apartments 936-***-**** Property Manager Christina Montalvo.

Employer interviewing may contact current employer to confirm details upon hire date

Duties & Responsibilities

Conduct all business in accordance with company policies and procedures, fair housing, Americans with disabilities act, fair credit reporting act, and all other laws pertaining to apartments.

Income Collection

Maintains accurate resident records. Updates on daily basis all rents, deposits, and application fees. Issue appropriate notices when necessary.

Deposits all monies prior to bank close each day

Resident Relations

Maintains positive customer relations attitude

Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will inspect move-in, move-outs and vacancies when requested.

Delegates inspection or inspects with residents all move-ins/move-outs.

Marketing

Knowledgeable of all phases of leasing and resident retention

Works with lease renewals each month

Greets prospective clients, shows property and performs leasing duties as needed.

Answers and handles incoming phone calls from prospective new residents, current residents, vendors, etc…

Maintains awareness of local market conditions and trends. Contributes ideas to manager for marketing property and improving resident satisfaction.

Conducts outreach marketing weekly or as assigned by Manager.

Administrative

Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the manager.

Organizes and files all applicable reports, leases, and paperwork.

Process all security deposit move-out reports

Accepts service request and routes to maintenance for prompt processing.

Conducts service follow-up with resident when work is completed.

Temporary Leasing Specialist

MOBILELINK MFK CRICKET CORPORATE OFFICE, SUGARLAND

Real-Estate Department, Leasing Specialist, Sept-2012 to March 2013

832-***-****, located at 12501 Reed Road Suite A, Sugarland TX 77478

HR Manager Prashant Upponi

Administrative, Accounting/Tax Reconciliations/Negotiations with Landlords

Duties:

• Working efficiently and multi-tasking under the provisions of the CEO, Directors,

operations Managers, and Managing our India Office (MLI)Real-estate department.

• Building the real estate department to an organized structure.

• Superior problem solving and making rational and complex executive decisions.

• Excellent multi-tasking in a fast paced environment in administrating professional

communicative flexibility.

• Negotiating new properties LOI (letter of intent) I work efficiently between brokers

landlords and having guidance from my company’s expectations.

• Accounting, I negotiate existing property rents/cam/NNN charges, and verify tax

reconciliation credits.

• Protecting the accounts payable department, verifying through lease contracts to

insure annual rent commencement increases are accurate.

• Verifying new potential property markets per director’s request using online tools to

navigate existing shopping centers through loopnet.com

• Design Committee, participated in creative ideas for events, party planning. I assist

with budgeting, planning, decorating and scheduling.

Leasing Consultant

Fairfield Properties, Colonly Lake Estates / 925 Main Street

FAIRFIELD PROPERTIES, STAFFORD TRANSFERED TO GRAPEVINE,TX

Leasing Consultant, - Previous May – 2008 to June 2009

281-***-**** - 630 Colony Lake Estates Dr, Stafford, TX 77478: Property Manager: Jamon Jones

Duties:

• Trained new hires, guiding them to develop the winning attitude and to trust but verify

all aspects of potential residents.

• Developed Creative Marketing Innovative Solutions to enhance sales of the product line

of services to occupy vacant space.

• Reliable for potential resident follow ups per phone, sending cards, or by email to build

the properties occupancy per quota required per month.

• Increased monthly quota with leasing solutions to keeping property at 97% occupied.

• Emerging calls from vendors and residents scheduling timely work orders providing

excellent phone script customer service.

Accomplishments and Awards

Star Seller Achievement Award: November 2008

Fairfield Residential 4th Quarter Award For Super Star Leasing

Secret Shopper Certificate: January 2009

Per companies guidelines I surpassed a secret shopper, achieving at 98% with a paid day off and a wall certificate.

Apartment Finder – August 2010 Super Leasing Agent Pro Award

Certifications

American Heart Association: March 2011 to March 2013

Healthcare Provider CPR Certified

TABC: March 2013 to March 2015

I retrieved the certification due to serving wine beverages to guest at special work events.

Groups

Texas Children's Hospital: February 2011 to March 2012

Completed 100 hours of Volunteer-ship, 3 Hours A Week Every Wednesday as Patient Pal



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