Christina

Cheatham

****

Dunsmuir

Drive,

Indianapolis,

IN

46260

(317)

478-

7963

acqh2x@r.postjobfree.com

A

DYNAMIC

SALES

PROFESSIONAL

WITH

SUCCESS

IN

MANAGEMENT,

RELATIONSHIP

BUILDING,

CUSTOMER

SERVICE

AND

CUSTOMER

RETENTION.

Successfully

self-

employed

for

18

years

with

an

expertise

in

understanding

the

needs

of

the

customer

through

my

excellent

communication

and

listening

skills.

Driven

to

succeed

and

willing

to

put

forth

the

effort

required

in

order

to

achieve

that

goal.

Accustomed

to

working

in

a

fast

paced

environment

that

demands

an

ability

to

handle

many

areas

of

the

business

simultaneously.

Known

for

developing

long

lasting

business

relationships

internally

and

externally

through

excellent

written

and

communication

skills.

Professional

Accomplishments

Rebuilding

of

the

Neptune

Society

sales

team

to

achieve

consistent

monthly

sales

goals

as

top

producing

sales

person

within

45

days

of

accepting

position.

Contributed

as

co-

owner

of

Homeworx,

Inc.

to

the

increase

of

sales

from

$30,000

to

$225,000

within

9

years.

Homeworx,

Inc.

was

honored

with

a

Service

Award

Recognition

in

2006,

2007,

2008,

2009,

2010

and

2012.

Professional

Experience

2007

–

Present

MacDuff

Realty

Group,

LLC,

Indianapolis,

IN

Licensed

Real

Estate

Broker

MacDuff

Realty

Group

combines

over

20

years

of

marketing

and

sales

professionals’

expertise

in

the

purchasing

or

selling

of

homes.

• Interview

customers

to

determine

their

needs

and

type

of

property

desired

in

order

to

provide

potential

opportunities.

• Display

integrity,

honesty

and

professionalism

in

order

to

provide

superior

customer

service.

• Develop

and

maintain

close

business

relationships

with

area

real

estate

professionals

such

as

lenders,

inspectors,

appraisers,

and

surveyors

to

increase

referral

network

and

promotion

of

neighborhoods

and

builders.

• Ability

to

obtain,

develop

and

retain

successful

relationships

with

clients

leading

to

referrals

and

recommendations.

• Review

all

documents

such

as

representation

contracts,

purchase

agreements,

closing

statements,

deeds

and

leases

to

ensure

accuracy.

• Coordinate

property

closings,

overseeing

signing

of

documents

and

disbursement

of

funds.

• Adept

at

online

networking

and

social

media

as

it

relates

to

the

purchasing

and

selling

of

homes.

12/2014

–

06/2015

Neptune

Society,

Indianapolis,

IN

Sales

Manager

The

Neptune

Society

is

the

largest

and

oldest

provider

of

cremation

services

in

the

United

States.

In

business

since

1972,

the

Neptune

Society

provides

members

with

trusted,

affordable

and

simple

pre-

need

options

for

end

of

life

needs.

• Interview,

train

and

manage

a

sales

staff

of

7-

8

Independent

Sales

Representatives,

with

a

territory

of

the

entire

state

of

Indiana.

• Consistently

meet

monthly

sales

requirements

via

implementation

of

effective

training

methods,

to

include

conducting

weekly

sales

training

sessions

and

monthly

training

programs.

• Consistently

perform

“ride

along”

sessions

with

sales

representatives

to

provide

ongoing

sales

training,

evaluation

of

sales

presentation

and

assessment

of

performance.

• Responsible

for

all

required

reporting,

i.e.,

daily

sales;

monthly

sales;

monthly

and

annual

budgeting.

• Evaluation

of

all

sales

representatives’

daily

sales

totals

to

assist

them

in

attaining

bonus

structure.

• Display

integrity,

honesty

and

professionalism

in

order

to

provide

superior

customer

service.

Develop

and

maintain

close

business

relationships

with

additional

departments

within

the

Neptune

Society

to

•

promote

smooth

and

efficient

operations.

Ability

to

obtain,

develop

and

retain

successful

relationships

with

members,

which

in

turn

leads

to

referrals

and

•

recommendations.

03/2003

–

12/2013

Homeworx,

Inc.,

Indianapolis,

IN

Co-

Owner

Homeworx,

Inc.

was

a

professional

home

inspection

and

environmental

inspection

business

that

has

been

recognized

as

a

service

award

winning

business

from

a

nationally

known

service

review

based

business.

• Contributed

significantly

to

the

growth

of

business

from

$30K

in

2003

to

$225K

in

2012

through

excellent

customer

service

and

management

skills.

• Increased

and

retained

customer

base

through

sales,

marketing

and

exceptional

customer

service

skills.

• Composed

and

designed

all

marketing

materials,

created

contracts

and

develop

the

business

plan.

• Managed

budgets

and

other

financial

data;

accounts

payable;

accounts

receivable;

process

purchase

orders

and

orders

supplies

and

other

equipment

as

needed.

• Hired,

interviewed,

trained

and

evaluated

the

performance

of

new

employees.

• Ensured

that

any

customer

questions

or

concerns

were

resolved

efficiently

and

effectively.

10/1995

–

03/2003

CLC

Professional

Assistants,

Indianapolis,

IN

Owner

CLC

Professionals

provided

Administrative

Assistant

services

to

small

business

owners

and

professionals.

• Provided

excellent

customer

service

by

ensuring

the

customer

came

first

and

resolved

any

issues

immediately.

• Performed

all

accounting

functions

including

accounts

payable

and

receivable,

tax

preparation,

reporting

and

analysis.

• Handled

the

scheduling

of

all

Administrative

Assistant

services

as

requested

by

the

client.

• Responsible

for

managing

all

aspects

of

employees

including

hiring,

firing

and

scheduling.

• Developed

all

marketing

and

advertising

campaigns

including

marketing

brochures,

proposals

and

presentations.

Education/Training

Indiana

University,

Bloomington,

IN,

Bachelors

of

Arts

in

General

Studies

with

a

focus

on

Marketing

and

Humanities

Life

Coaching,

Health

and

Wellness

Training

Computer

Skills

Microsoft

Office

Suite

-

Excel,

PowerPoint,

Entourage,

Project

Gallery,

Mac

Pages,

Numbers

and

KeyNote.

Volunteer

Experience

Indiana

Youth

Lacrosse

Association,

Indianapolis,

IN,

Board

Member,

President,

02/2011

–

Present

Northside

Lacrosse

Club,

Indianapolis,

IN,

Board

Member,

Communications

Director,

09/2010

–

Present

Indiana

Sports

Corporation,

Indianapolis,

IN,

Indiana

Host

Committee,

Marketing

Committee

and

Youth

Program

Representative,

10/2012

–

04/2013

American

Legion

Auxiliary,

Indianapolis,

IN,

Member,

2000

to

Present

St.

Richard’s

Episcopal

School,

Volunteer,

Indianapolis,

IN,

2002

–

2012

Associations

National

Association

of

Realtors

(NAR),

Member

Indiana

Association

of

Realtors

(IAR),

Member

Metropolitan

Indianapolis

Board

of

Realtors

(MIBOR),

Member

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