SAP DBM VMS SD IS Auto Warranty
Resume:
Sushanta Das
Contact No.: +91-988******* ~ E-Mail: ********.*******@*****.***
Senior Technology Professional ~ Delivering Enterprise level global solutions across Sales,
Aftersales & Logistic for Auto Industry ~
In quest of senior level positions to head SAP IS-Auto- Warranty, DBM, VMS, SD/CS/MM Functional Consultancy ~
Project Management with a technology-driven organization of repute
CAREER OUTLOOK
A diverse career graph spanning over 18 years of rich techno-functional SAP Experience and expertise in business process
design/business process optimization & Solutioning in SAP DBM, VMS & IS Auto Warranty in Sales & Aftersales service
domain.
An expert at translating business requirements into SAP solutions. Have a strong understanding of Sales & Aftersales
Service processes in Auto Sectors.
Experience in SAP Implementations, Roll Outs, Support projects for Industry business units-Automotive, Retail & Steel.
Extensive experience in full lifecycle SAP Implementations including Requirement Mapping, Gap Analysis, Business
Process Reengineering, Issue Resolution, Configuration, Customization, Testing, Training, Go -Live assistance and post
implementation support.
Performed extensive work with project proposals, oral presentations, timeline determination, budget estimation, staffing plans,
RFP (Request for Proposal), POC (Proof of Concept) & software comparative studies.
Highly resourceful in managing Project Management activities, encompassing planning, design, scope definition,
estimation, resource administration, process management & compliance with quality standards.
Demonstrated excellence in 5 end to end implementations and 2 Support Projects.
Project Management: Project Management for SAP IS Auto Warranty Implementation for Tata Motors Ltd and Jaguar Lands
Rover UK.
Excellent interpersonal skills, ability to relate to People at any level of business, Possess cultural awareness and sensitiv ity with
mature thinking, Strategic Business Approach and elegant Presence.
NOTABLE HIGHLIGHTS:
Played a role of SME & Solution Architect for Vehicle & Parts Procurement & Sales processes and Implement in
SAP (DBM,VMS) for Saud Bhawan Group Oman: Design & Developed Vehicle & Auto Parts procurement from OEM and
Vehicle/Parts sales processes through Distributor and Dealer in SAP DBM & VMS by replacing the legacy applications and
interfacing with OEM specific applications.
Instrumental in successful implementation of Central Warranty Management System for Jaguar & Lands Rover UK
by using SAP IS-A-Warranty and integrations with Vehicle Sales Processes by using SAP VMS for NSC & UK Markets.
Holds the credit of introducing Best SAP Practices in IS Auto Warranty Management System- ACS Solution of SAP
AG for Tata Motors Limited with enhanced customer experience.
Steered the successful implementation of new business models – Sales & Distribution, Franchise Sales and SIS.
Rendered close assistance in reducing the turnaround time of issue resolution as well as number of incidents with
continuous improvement suggestion.
SKILL SET
SAP IS-Auto DBM, VMS, Warranty Order to Cash Solution Architect
ERP Implementation. Aftersales Service & Warranty Quality Assurance & Control
Project Management Purchase to Pay Application Support Consultancy
Delivery Management Supply Chain Management Risk Management
Agile Methodology Software Development Life Cycle Issue Management
ERP : SAP4.7, ECC5.0, ECC6.0
Modules : DBM, VMS, IS-A-Warranty, SD, CS, MM, IS Retail,
Database : Oracle, SQL Server 2000
Others : POS, Netweaver, C, PLSQL
SAP Implementation
Managing entire project operations with a view to achieve business objectives for Sales & Service operations and ensure
optimum utilization of available resources.
Understanding business process and analyzing with fit-gap to design the solutions (As-Is and To-Be Analysis and Freezing).
Designing, developing and integrating new functionality that’s not available in SAP to map client’s important business scenarios
for procurement and Sales
Integrating with modules, testing & extending Post Go-live support, including training to end-users.
Customizing the systems to meet the client’s requirement & testing the same; involved in creation of the setup in the system
as per the client’s discussion.
Domain Expertise:
Dealer Business Management Vehicle and Part Sales, After sales services including Standard/Extended/Goodwill
Warranty, Recall Campaign in Automotive sectors
Supply Change Management Requirement Planning->Procurement-Inventory Management-Sales
Customer Relation Management Lead & Activity Management, Campaign Management, Channel Management and
Customer Interaction Centre for sales & services.
Technical Expertise:
Expert in all areas of SAP DBM: Sales activity management, Customer factsheet and memo pad, Business Partner, Model
master, Model catalog, Vehicle category, Vehicle master, Internal Number Range, New & Used Vehicle sales, Vehicle
revaluation, Vehicle movement, Status tracking, Vehicle sales return, Integration of VMS action in order control, Down
payment, cash desk, Collective Invoice. Parts in DBM, Parts sales price, Parts sales, Billing and Payment through cash desk.
Service contract, notification and order, Labour value group, package, billing.
Vehicle Management System (SAP VMS): Create Vehicle, Vehicle Procurement through action for PO, Inbound Delivery
and PGI, Incoming Invoice verification and Payment, Vehicle movement to Plant, Enable vehicle for DBM, VMS Vehicle
delivery.
Warranty Management (SAP IS-A-Warranty) – Master warranty for Standard & Extended warranty specific to model,
Vehicle Warranty activation through sales, Warranty Claim processing for Standard/Extended/Recall/Goodwill. Business rule
validations through VSR, Claim processing IC & OC version through action in action control matrix, Claim approval and
settlement. Failed part return and vendor recovery.
Sales and Distribution (SD) / Order-to Cash (OTC) functionality: including extensive custom development work with
availability checking (ATP), complex pricing, variant configuration, Stock Transfer, Delivery, Billing, output development,
account determination, user exits and reporting.
Career Scan
Since Dec’ 13: Capgemini India Pvt. Ltd.
Title : SAPPHIRE
Client : Saud Bhawan Group, Oman
Overview : Saud Bhawan Group is the pioneer in Automotive Distributor & Dealership in Oman by introducing world
class brand like Toyota, Daihatsu, Lexus, Kia, Ford, MAN and HINO. SBG Procure parts from worldwide
brand vehicle manufacturers and their suppliers and sale in Domestic markets. Also they export to UAE
for export sales.
Project Detail : As SBG is growing, they are replacing its legacy application and moving towards SAP Applications to
cater need in market expansion. In Phase I, the entire business processes of vehicle planning,
procurement and sales solution is designed and developed. The solutions build by replacing the Legacy
interfaces with SAP interface with external system.
Role : SAP Solution Architect and Principal Consultant.
Lead Solution Architect for end to end project deliverables right from Requirement Gathering, Gap Analysis,
Configuration, Customization, Testing, Go-live assistance as well as Post Go-live Support.
Evaluation of new software solutions, RFP & POC. User functions and software compatibility studies.
VMS - Successful in setting up of VMS application for Vehicle procurement from OEM based on Forecasting and Planning data.
Designing of Vehicle category & model based on Toyota and SBG specific vehicle classification, Setup Vehicle of Vehi material
type with batch characteristics, setting up Primary and Secondary action control matrix for procurement & Sales Cycle, Add
custom defined Vehicle attribute in vehicle master through enhancement.
DBM- Business partner setup for Customer and Vendor, DBM Model, Feature categoryr & vehicle master, configuration profile
and role, Quotation for Vehicle and Sales Order, Order Split, Delivery and goods movement, Sales order billing and payment
through cash desk.
Apr’ 11 – Nov’ 13: Tata Technologies India Ltd
Title : Turbo Wave 1
Client : Jaguar & Lands Rover, Coventry, UK
Overview : JLR (Jaguar and Lands Rover) has started business transformation and moving towards ERP based
applications (SAP) by replacing its legacy applications was developed by FORD. In Wave 1, Sales & After
sales services related applications are considered and started implementation under SAP platform.
Project Detail : JLR Sales Vehicles through Dealer in UK and for rest of the world through NSC.SAP VMS has been used
to integrate the business processes like sales form 3 Manufacturing unit in UK and one in China to
Dealer and NSC/Importer. Also VMS has the seamless integration with services through SAP IS Auto
Warranty Management System. DMS has been used as Dealer Front end system to interact central
Warranty Management System
Role : Project Lead
Worked as a solution architect to design Vehicle sales processes for NSC and Dealer in UK markets. The vehicle sales system is
designed by using SAP VMS and interface with other legacy system of vehicle production and Inventory Management.
Worked as lead solution architect and SME for warranty processes including defining warr anty policies for different models of
Jaguar & Lands Rover vehicle applicable across the world based of usage and region specific policies. Triggering warranty
activation through vehicle sales process in VMS. Global warranty claim layout design, build online interface for warranty claim
from dealer application, 600 business rule validations in IC & OC versions of warranty claim through VSR, Manual/Automatic
claim processing through action control matrix, Claim pricing and claim settlement.
Recall campaign creation and published through Dealer application, Recall claim processing w.r.t. campaign, business rule
setup through VSR to validate claim against campaign.
Authorization request for high value parts and Goodwill claim, approval process of authorization and goodwill request and its
integration with warranty claim at the time of claim processing.
Apr’ 08 – Mar’ 11: Tata Technologies India Ltd
Title : Nano Car
Client : Tata Motors Limited, Pune, India
Overview : Tata Motors Limited is India’s largest automobile company. It is the leader in commercial vehicles in
each segment, and among the top in passenger vehicles with winning products in the compact, midsize
car and utility vehicle segments. Tata Motors unveiled its People’s Car, the Tata Nano. The Tata
Nano has been subsequently launched, as planned, in India and subsequently in Nepal and Sri Lanka.
Project Detail : The objective of the project is to build a robust Warranty application for TATA NANO car &
Passenger Vehicle servicing through dealer and authorized service centers with seamless interface for
existing dealer application and backend SAP ERP system.
Role : Project Lead
Worked as a solution lead for processes includes Pre-Sales warranty, Free service, General & Extended warranty, High value
claim with authorization request, Goodwill claim, Spare Part claim, AMC and Failed part management system.
The solution is designed and developed in collaboration with SAP AG – Automotive Consulting Solution.
Define master warranty policies specific to vehicle model and user segment, Warranty activation and deactivation through
retail sales and cancellation process, Warranty claim layout design, build online interface for warranty claim from dealer
application, VSR setup for business rule validations in IC & OC versions of warranty claim through action control matrix, Clai m
pricing, Warranty claim approval through workflow and claim settlement.
Custom development for mass processing of warranty claim through batch job, Warranty Claim layout design specific to
business need, Claim approval in batch mode through workbench tools (ACS).
Recall campaign creation with custom development to include VIN list specific to production date and lot, Recall claim w.r.t.
campaign and business rule setup through VSR to validate claim against campaign, Single warranty claim for multiple recall
campaign.
Authorization request for high value parts and Goodwill request, approval process of authorization and goodwill req uest and its
integration with warranty claim at the time of claim approval. Part warranty claim with customs defined spare part warranty
policy, Warranty Closure.
Failed Part Management System with quality management and FI integration for dealer and vend or debit, Integration of part
return with warranty claim
Involved in project estimates, resource planning & organizing on-board trainings.
Aug’ 07 – Mar’ 08: Tata Technologies India Ltd
Title : TATA-Daewoo
Client : Tata Daewoo Commercial Vehicle, South Korea
Overview : Tata Daewoo Commercial Vehicles is a leading automobile manufacturer in South Korea. Tata Motors
acquired Daewoo and start business transformation under ERP SAP for its Manufacturing and logistics
units in Korea to support its business process. The project was considered to use its SAP hardware
landscape of its Parent Company, Tata Motors Limited, in Pimpri, India.
Project Detail : The objective of the project is to build a robust ERP system and integrate with its parent company TML
India SAP application. The Project is implemented on onsite/offshore delivery model and ASAP
methodology is used. It’s a green field project and all business processes are transformed into SAP
applications. The majors processes are Production Planning & forecasting, Purchase to Pay, Order to
Cash, Quality Assurance, Plant Maintenance, Finance & Control and HR.
Role : Project Lead: Order to Cash
Worked as a solution lead for all Sales processes: Vehicle and Part Sales to domestic market, Vehicle Export sales .
Designed all master data, credit control, check rule for availability check, Sales process flow with different sales types,
Outbound delivery, Stock Transfer, Billing and Customer payment.
Vehicle classification with variant configuration, variant pricing, custom defined layout for delivery document, Invoice, .
Requirement gathering, RICEF preparation and monitor development, testing, lead role in facilitation of UAT with test scenario.
Active Involvement in cutover and Implementation with Go-Live activity.
Aug’ 05 – Jul’ 07: Tata Consultancy Services
Title : COSMOS
Client : Apple Computer INC, California, USA
Overview : Apple Computer Inc. California - The pioneer of Macintosh computers that run on its own proprietary
operating system. The company also makes the popular Brand Apple - iPod digital music players, iPhone
mobile handset, computer parts, servers and software.
Project Detail : The objective of the project roll out of SAP Retail system in EU countries that had been implemented for
Apple Computers in USA, UK, Japan & Canada. The project was a brown field project to implement SAP
retail system in European countries including Germany, Italy, France, Netherland and Switzerland with
interfaces of Siebel-CRM and external POS and warehouse system. The apple own parts are transferred
from USA and apple care parts are procured from the hub located in Ireland.
Role : Retail Solution Architect – SAP IS-Retail
Involved in project estimates, resource planning & organizing on-board trainings.
Solution prime for all the Merchandise related objects.
Seasonal order blocking through store handheld requirement.
Involved in providing end to end solutions to Assortment Management Workbench.
Retail sales in retail stores through POS and transfer of POS transactional data to SAP retail system through BAPI.
POS/Assortment List data Load and Analysis for Store Roll-out.
Analyzed Store Master Data/Pricing, Assortment /Promo/BBY errors in POS initialization & delta change push.
Aug’ 02 – Jul’ 05: Tata Technologies India Limited
Title : TELCON 4.6C
Client : Telco Construction Equipment Company Ltd., Jamshedpur
Overview : Telco Construction Equipment Company Ltd., Jamshedpur is a joint venture company between Indian
automobile giant Tata Motors Ltd., Mumbai and world leaders in hydraulic technology, Hitachi
Construction Machinery Co. Ltd., Japan. Starting operations in 1961 with the manufacture of friction
machines in collaboration with P&H, USA, today Telcon is a market leader in India. The product range
includes hydraulic excavators, crawler cranes, wheel loaders, backhoe loaders, off -highway dumpers,
motor graders, skid steer loaders, cane loaders and truck loader cranes
Project Detail : The objective of the project is to re-implement of SAP 3.1 H into SAP 4.6C with Business Process re-
engineering of all logistics and Finance processes.
Role : Lead for Order to Cash – SAP SD
Requirement gathering, AS-IS and TO-BE process finalization, Fit-gap analysis, Blue printing, RICEF preparation, testing and
cutover plan.
Solutioning of Domestic and Export sales processes, Customer credit control, Outbound delivery, Stock Transfer, Intercompany
billing
Develop custom reports through SIS
Active participation in user training.
Post Go-Live Support
Implementation of E-Cess, VAT under CIN
Aug’ 00 – Jul’ 02: Tata Metaliks Limited
Title : Gemini
Client : Tata Metaliks Limited, Kharagpur
Overview : Tata Metaliks, a 100% subsidiary of Tata Steel, manufactures pig iron at its plant in Kharagpur, West
Bengal. Low-sulphur and low-phosphorus grades are the company's standard product offerings, and are
suitable for the manufacture of ductile grades of castings. It is the only supplier of such grades in
eastern India. In addition to its principal markets in the eastern and northern foundry belts of India,
Project Detail : The objective of the project Implement ERP- SAP 4.6C under business transformation processes.
Role : Lead for Order to Cash – SAP SD
Fact gathering to script the As-is processing flow and determine the fit-gap analysis of the current process for order to cash
process in SAP by interacting with Sales & Marketing team. Blue Print Document Preparation.
SD & FI Configuration for the following business areas: Domestic & Export sales, Value Contr acts, Return orders, Consignment
Sales, Invoicing, debit/credit memos, Excise Invoicing & Cenvat posting, copy rules, text determination, partner determinatio n,
output determination. Credit management, Created workflow for accounts receivable when sales order put on credit hold.
Configured the pre-sales processes like Inquiry & Quotation. Custom defined invoice copy, Delivery Challan though ABAP
Development.
Regular interaction with members of the other integration teams to determine solutions for smooth implementation.
Developed test scripts and supervised unit & integration testing with the Users. Aided in the training of the users.
Data Migration, Go-live and End user Training.
Aug’ 97 – Jul’ 00: Tata Engineering & Locomotive Co. Ltd / Tata Technologies Ltd
Title : SAP 3.1 H
Client : Tata Engineering & Locomotive Co. Ltd
Overview : Tata Motors Ltd. Established in 1945, Tata Motors entered into collaboration with Daimler Benz of
Germany in 1954 to manufacture commercial vehicles. The collaboration ended in 1969. Tata Motors
has since grown from strength to strength and today it is manufacturing passenger car and commercial
vehicles 100% indigenous.
Project Detail : The objective of the project Implement ERP- SAP 3.1 H.
Role : SAP SD Consultant
Thorough understanding & analysis of current business processes. Complete understanding of Data Structures, Transactions,
Customization & Process flow in SAP (SD Module) and integration of SD Module with other modules. Mapping current business
processes in Telco with SAP. Configured Dealer & Export Sales, Stock Transfer and CIN Functionalities to meet business
needs. Giving ABAP/4 development specifications for cutover from legacy to SAP. Super Users & End Users training.
Post Implementation Support. Mapping new business processes in Telco with SAP. Giving ABAP/4 development specifications
for enhancements in SAP to suite Telco specific requirements. ABAP/4 Queries for Statutory, Financial, Marketing & Sales
Analysis reports. Post Implementation support
SD & FI Configuration for the following business areas: Domestic & Export sales, Value Contracts, Return orders, Consignment
Sales, Invoicing, debit/credit memos, Excise Invoicing & Cenvat posting, copy rules, text determination, partner determin ation,
output determination. Credit management, Created workflow for accounts receivable when sales order put on credit hold.
Configured the pre-sales processes like Inquiry & Quotation. Custom defined invoice copy, Delivery Challan though ABAP
Development.
Data Migration, Go-live and End user Training.
Non- SAP Experience
Apr’ 93 – Feb,97: Jindal Pipes Limited as System Executive – Oracle Forms & Report Writer.
Academia
MCA (Master in Computer Applications) from Government Engineering College, Jabalpur -1993.
Personal Dossier
Linguistic Abilities : English, Hindi, Bengali,
Address : E-603, Dynasty, Kaspate Wasti, Wakad, Pune-411057, Maharashtra
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