Customer Service Manager
Resume:
Laura Reilly
Pompano Beach, FL 33062
acqh1e@r.postjobfree.com
Objective:
To develop a career in a fast paced and changing environment where I can utilize my existing knowledge and
multi task oriented abilities in order to contribute to success, gain experience and be provided opportunity for
advancement.
Education and Licenses:
Northeast High School Oakland Park, FL 1995 – 1999
High School Diploma
FastTrain Ft. Lauderdale, FL 2004
Certificate in Computer Repair
Maryland Lottery & Gaming Control Agency Baltimore, MD 2013 2016
State Gaming License
Experience:
Maryland Live Casino Hanover, MD 2013 – Present
Poker Clerk/Hostess
Register players
Escort customers to their seats
Utilize Bravo software to manage the flow of the customers throughout the poker room
Maximizing revenue by making sure games do not break
Provide excellent customer service
Work with players club software to provide customers with access to rewards programs
Reilly’s Treasured Gold, Inc. Pompano Beach, FL. 2001 – 2013
Production and Office Manager
Oversaw the manufacturing process of all company products
Managed shipping, receiving and inventory of all outgoing and incoming products and supplies
Trained new hires in the assembly process, inventory procedures and sales transaction procedures
Office manager duties included but not limited to data entry, directing calls, processing orders,
utilized UPS software for all shipping and receiving orders.
Utilized QuickBooks for basic bookkeeping duties
Gold Crown Exchange Pompano Beach, FL 1997 – 1998
Data Entry Clerk
Entered and retrieved computer data for utilization in sales techniques
Directed phone calls
*References and Further Job History Available Upon Request*
Contact this candidate