Customer Service Assistant

Sandra Echanove

CHILDCARE PROFESSIONAL

Sandra Echanove

**** *. ********* ***

Tucson, AZ **************@*****.***

Tel: 520-***-****

SUMMARY

Multi-faceted and results-oriented bilingual professional with 15+ years of progressive experience in early childhood

development & care. Seeks challenging position with dynamic organization that rewards initiative, performance and

dedication with advancement opportunities. My excellent customer service and management skills along with my

excellent work ethic make me a great candidate for employment in many different fields.

EXPERIENCE

9/2005 " March 2013

La Petite Academy Tucson, AZ

Assistant in Management

As assistant in management I played an integral part in Academy operations, as well as in the interaction with the

students and parents. In this position, I performed all general office duties and helped with enrollment of new students

as well as maintaining a presentable environment for current as well as potential clients.I helped manage and assisted

in the training and development of new as well as current staff. Assisted the director in ensuring licensing standards are

met and exceeded on all levels. Also maintained customer relationships through daily interaction. Assisted with DES

billing and accounts receivables maintenance. Prepared and served meals as needed, ordered food and supplies and

completed menu production reports. Trained on immunization data reporting and certified to drive company vehicles. In

addition to all described job responsibilities, assisted in handling any further needs as assigned by director,

administrative or program.

2/2000 " 9/2005

Kids Forever Learning Center Tucson, AZ

Pre-School Lead Teacher

Acting director for over 9 months, duties included, all administrative as well as program director duties while training

under Regional Director. Assistant Director for over 1 year, in charge of delegating employee duties, and interaction with

parents of students. Lead classroom teacher for 3+ years, responsible for the care and education of pre school

students. Responsibilities include, lesson planning, curriculum, empathy training, hygiene training, and social and

physical interaction skills. Responsible for an average of 16 students a day.

10/1999 - 2/2000

La Petite Academy Tucson, AZ

Pre School Teacher

Performed regularly assigned duties as provided by management. Duties included, lesson planning, in class activities

and social interaction.

EDUCATION

High School Diploma-Pueblo High School, Tucson, AZ

ECE coursework- completed 12 credit hours towards certificate

CDA GPA: 4.0 - Pima Community College, Tucson, AZ

6 credit hours

CDA GPA:4.0 - Rio Salado College

6 credit hours-completed project BEST/course on infant/ toddler care

RELATED COURSEWORK

Registered with Arizona's Career Registry SUCCEEDS. 12 credit hours of early childhood education. Over 300 hours of

training. 15 years of self reported experience. Current CPR and First Aid certification, Fingerprint clearance card, and

Food Handlers certificate

KEYWORD SUMMARY

Excellent customer service skills, 9+ years management experience, fluent in Spanish, computer literate

REFERENCES-available upon request

Contact this candidate