PROFILE:

Account Manager with * years’ experience in the equipment industry with the goal of effectively maintaining customer satisfaction by establishing rapport with customers and others who are in a position to help meet customer needs. Proven success in working with the sales force to develop and achieve company goals. Solid track record in meeting and exceeding customer’s needs. Forgoes strong relationships with industry partners through excellent work ethic and communication skills.

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Key Strengths and Qualifications:

Client Relationship Management

Excellent Customer Service and Selling Skills

Strives for customer satisfaction

Fast and accurate typing speed

Correspondence creation, editing and tracking

Advanced proficiency with Microsoft Office, Excel and Visual

Excellent written and oral communication skills

Punctual, fast learner, and work well with others

Computer literate, attentive to detail

Performs well under pressure demonstrated by consistently meeting deadlines

Exceptional work ethic and focus

PROFESSIONAL EXPERIENCE:

Blue Giant 2007 – Present

Account Manager

Manage records and data entry of all sales activities for global sales force (market penetration, target customers, in-depth understanding of product rollouts)

Review & prepare Dealer quotes based on specifications given by customer

Provided customer service and sales support to existing and new customer base

Responsibilities include sales order entry and processing, quotes entries and follow-ups

Liaise closely with, and support traveling sales staff

Coordinate logistic requirements including freight rates, consolidation from various manufacturing points, and documentation; expedite and track orders as required

Establish quote follow-up processes / procedures involving contact with dealers to establish status of all outstanding quote

Dominion Spring (Company Closed) 2006 - 2007

Account Manager

Organized and lead the coordination with customers to facilitate sales

Execute on Lead Generation & Call program activities with customers

Maintained relationships with clients, identifying current and future needs, advising clients on the planning and development of strategic plans

Followed up on customer specifications and backorders, communicating as necessary with the customer

Coordinated and developed report documentation

Sun Chemical 2003 – 2006

Customer Service Representative

Handling inbound calls and other communications from internal and external customers

Handled orders, rebates, complaints and returns, billing and inventory management

Actively involved in strategic deals with Field sales and interacted with finance, procurement and supply chain regarding escalated consignment billing concerns

Contact with customers to determine needs, provide information about products and confirm requirements

Data entry of all orders

Royal Building Products 2001 – 2003

Customer Service Representative

Consistently provided exceptional customer service over the phone to customers world wide

Dealt professionally and effectively with customer inquiries and concerns

Timely and accurately processed customer orders, requests etc. over the phone

Communicated product knowledge to all customers

Tracking of all products until they were received at their destination

Tiffany Gates 2000 - 2001

Order Entry

Managed customer inquiries, order entry and processing, quotes entries

Set up customer deliveries and communicating lead times to customers

Maintained accurate customer order files including purchase order information, customer correspondence, product information and freight details

Tracked and followed up on customer’s orders

United Distiller Vintners (UDV Canada) 1996 - 2000

Customer Service Representative/Journal Entry

Handled various tasks in the order entry process and generated reports

Tracked order processing issues

Informed supervisors on daily order status

Co-coordinated with other departments and shippers to ensure that order delivery happens on time

Handled month end journal entry reports

Ability to learn, sell and support any technology

REFERENCES:

Available upon request

Contact this candidate