Customer Service Supply Chain

Robert McDaniel

******.************@*****.***

832-***-**** (cell)

270-***-**** (home)

Experience

Ebay/Adecco Seasonal Client Program Supervisor Oct 2014 – Dec 2014

- Monitor attendance of over 600 seasonal associates, coach accordingly

- Monitor and coach productivity of pickers and packers in an Ecommerce setting

- Run Units Per Hour report, coach accordingly

- Relocate associates to other work centers when employee conflict arise or associates fail to meet productivity standards

- Monitor break times

- Terminate employment of individuals who fail to meet production standards, punctuality and attendance needs, who fail to comply with Ebay safety regulations, who have bad backgrounds, and those who have not responded to attempts to counsel and correct bad behavior

Cutter Operator Vivid Impact Graphic Imaging June 2014 – Aug 2014

-Cutting images from sheets and rolls from a wide array of materials for a wide array of customers

-Entrusted to proofread prints, double check print files, watch for defects in material and color variation, and other quality control functions

-Verify quantity, quality against customer paperwork and internal files

-Streamlining routine tasks and helping to implement Lean Six and 5S principles into a growing company

- Entrusted to make adjustments as necessary to a $500k state of the art piece of equipment

Shipping Supervisor Johnson Controls Interior Manufacturing Nov 2011 – Sept 2013

- Supervise, train, and allocate personnel to certain duties within shipping and receiving.

-Schedule truck and expedite pick-ups.

- Accountability for JCIM’s productivity and accuracy standards

-Monitor adherence to JCIM’s quality and safety standards.

- Work schedule preparation for all Toyota production within the plant. Multiple work centers, loaders, order pullers, and Toyota schedule requirements must be considered.

- Make contingency plans when mechanical failures with production equipment, interruptions in supply chain, and personnel absenteeism arise.

-Allocate personnel to specific job duties according to their abilities and experience

-Monitor attendance, vacation days, performance

Senior Warehouse Associate l Halliburton Energy Services Jan 2006 – June 2011

- Entrusted to identify countries with complicated import/export compliance and implement change to soften these issues.

- Achieve and maintain both accuracy and proficiency in all whse functions:

inventory control; tracking of serial numbers, cycle counting, researching and resolution of inventory discrepancies

checking both accuracy of materials and relative incoming/outgoing paperwork, receiving production orders and incoming vendor materials,

picking and processing of production and delivery orders; and shipping of repair components, newly built tools for other company locations, and third party customers while complying with shipping and packing laws both foreign and domestic.

Accurately and efficiently receive incoming material and move it to its proper storage location. Assign new locations when necessary.

- Complying with international laws pertaining to the shipping, storage, documentation, and packing of Hazardous Materials. Ensure compliance with internal and external safety standards of both hazardous and non-hazardous material.

- Maintain records for SOX (Sarbanes and Oxley) compliance.

- Accurately, safely, securely and efficiently pack and process merchandise bound for customers foreign and domestic.

- Streamline process and eliminate unnecessary steps. Determine root causes of shipping errors and help to eliminate them. Maintain working relations with customer service personnel, production planners, and warehouse personnel.

Warehouse Associate l GSI Commerce Oct 2003 - Aug 2005

- Sort and receive incoming merchandise by brand, size, team, and product type.

- Assist in cycle counts and inventory control.

- Accurately, safely, and efficiently put merchandise to shelf in designated locations.

- Assist shipping and picking departments as required.

Automotive Repair Technician l Medley’s Auto Care Jun 1996 - Sep 2003

- Routine maintenance and basic automotive repairs. Emissions (VET) related repairs. - Diagnose and troubleshoot running and driving problems with vehicles of nearly all makes and models.

- Maintain proper inventory levels of supplies and repair parts.

- Routine maintenance of shop equipment.

Education

Houston Community College - May, 2011

Associates of Applied Science/ International Business

Villanova University - May, 2011

Lean Six Sigma Certification

Bilingual in Spanish

49cfr, IATA, and IMDG certified

Standup and sitting forklift certified

Overhead crane certified

Experienced in MS Word, Excel, and Outlook

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