Karen M. Mack

*** ********* ***** (***) ***–***2 * (240) 380 - 4502

Capitol Heights, MD 20743 acqgsk@r.postjobfree.com

Objective

Seeking a Receptionist Office position to utilize exceptional communication skills, clerical abilities and front desk experience to ensure the efficiency of the facility.

Summary of Qualifications

Highly skilled in greeting visitors in an quick, courteous and obliging manner

In–depth knowledge of answering telephones, monitoring and directing calls, taking messages and providing information

Proficient in Microsoft Office: MS Word, Excel and Outlook

Knowledge of medical terminology

Strong analytical and organizational skills

Professional Experience

Medical Receptionist Friendship Psychiatric Chevy Chase, MD 2010 – 2010

Received patients, answered calls and queries, mediated with medical staff, assisted patients in completing medical forms and collected fees

Scheduled and coordinated appointments, tests and procedures

Documented and organized patients’ records for reference

Copied and faxed prescriptions for patients

Real Estate Office Assistant Staffing Columbia, MD 2008 - 2009

Scheduled all events and meetings

Served as the first point of contact in handling customer inquiries or complaints

Sent and received emails, sent faxes and made copies and scans on behalf of the lead agent

Customer Service Representative Staffing Columbia, MD 2008 – 2008

Answered incoming telephone calls, determined nature of the business and directed to the appropriate department

Performed date entry of demographic information for clients requesting assistance

Provided clients with information for referrals and forwarded all applications for review

Receptionist Medallion Security Forestville, MD 2006 – 2007

Greeted and attended to all incoming visitors, answered telephones, and directed calls to the appropriate employee

Handled incoming and outgoing mail and packages including potential client packets

Scheduled appointments for clients

Compiled and organized company packets

Administrative Assistant Department of State Washington, Dc 1987 – 2001

Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and staff

Managed travel and expense reports for department team members

Typed documents such as correspondence, memos and emails

Updated and maintained office and personnel files to include time and attendance of employees

Education

Penn Foster, 2015 – Present

Medical Billing /Coding

Health Revenue Consultants, 2014 – Present

Medical Billing / Coding

Coolidge High School, Washington DC

HS Diploma

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