Customer Service Assistant
Resume:
Sabrina Porter
Capitol Heights, Maryland, 20743
***********@*****.***
WORK EXPERIENCE
COMMUNITY ACADEMY PUBLIC CHARTER SCHOOL, Washington, DC
Teacher Assistant, Aug 2012 – present
Observe students' performance, and record relevant data to assess progress.
Present subject matter to students under the direction and guidance of teachers, using lectures,
discussions, or supervised role-playing methods.
Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for
review.
Participate in teacher-parent conferences regarding students' progress or problems.
Prepare lesson
IMAGINE HOPE COMMUNITY CHARTER SCHOOL, Washington, DC
Administrative Assistant, Oct 2007 – Aug 2010
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Discuss job performance problems with employees to identify causes and issues and to work on
resolving problems.
Recruit, interview, and select employees.
Monitor inventory levels and requisition or purchase supplies as needed.
Interpret and communicate work procedures and company policies to staff.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments,
and sorting mail.
Place telephone calls or arrange conference calls as instructed.
Answer incoming calls, greeting callers, providing information, transferring calls or taking
messages as necessary.
EQUITY MANAGEMENT, INC., Washington, DC
Assistant Property Manager, Dec 2005 – Sep 2007
Meet with prospective tenants to show properties, explain terms of occupancy, and provide
information about local areas.
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or
maintenance.
Investigate complaints, disturbances and violations and resolve problems following management
rules and regulations.
Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or
construction projects for commercial or residential properties.
Manage and oversee operations, maintenance, administration, and improvement of commercial,
industrial, or residential properties.
Direct collection of monthly assessments, rental fees, and deposits and payment of insurance
premiums, mortgage, taxes, and incurred operating expenses.
Purchase building and maintenance supplies, equipment, or furniture.
Prepare and administer contracts for provision of property services such as cleaning,
maintenance, and security services.
Act as liaisons between on-site managers or tenants and owners.
1911 Brooks Drive apt.203 Capitol Heights, Maryland, 20743 301-***-**** ***********@*****.***
Meet with prospective tenants to show properties, explain terms of occupancy, and provide
information about local areas.
WELLS FARGO HOME MORTGAGE, Annandale, VA
Customer Service Representative, Jun 2001 – Jul 2005
Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Compare disputed merchandise with original requisitions and information from invoices and
prepare invoices for returned goods.
Check to ensure that appropriate changes were made to resolve customers' problems.
IMAGINE HOPE COMMUNITY CHARTER SCHOOL, Washington, DC
Teacher Assistant, Aug 2010 – Aug 2011
Arrange indoor or outdoor space to facilitate creative play, motor-skill activities, or safety.
Communicate nonverbally with children to provide them with comfort, encouragement, or
positive reinforcement.
Confer with parents, guardians, teachers, counselors, or administrators to resolve students'
behavioral or academic problems.
Employ special educational strategies or techniques during instruction to improve the
development of sensory- and perceptual-motor skills, language, cognition, or memory.
Establish and communicate clear objectives for all lessons, units, and projects to students,
parents, or guardians.
EDUCATION
US Career Institute, Fort CollinCO
Health Information Technology Candidate, Feb 2016
ADDITIONAL SKILLS
Parapro Assessment CPR/AED CertifiedAutism /Special Needs Certificate Professional
Development Workshop CertificateBeyond Scribbles Writing in the Preschool /PreK
ClassroomResponse to Intervention and Revisiting WritingPutting CLASS into Action
1911 Brooks Drive apt.203 Capitol Heights, Maryland, 20743 301-***-**** ***********@*****.***
Contact this candidate