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Customer Service Manager

Location:
McHenry, IL
Posted:
June 27, 2015

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Resume:

David E. Donelson

**** ******* **

Crystal Lake IL. 60012

Cell: 815-***-****

acqgo1@r.postjobfree.com

SUMMARY

Accomplished, versatile and resourceful sales professional with a proven track record building customer relationships, improving market share and achieving outstanding sales results. Highly successful in identifying value added opportunities and assisting customers to improve control of their business and improve profitability.

EXPERIENCE

Cabelas Hoffman Estates, IL

Club Booth Representative / Customer Service Sept. 2011-Sept. 2012

Data entry of all club cards ( Visa Cards ) coming into Cabelas, Worlds Foremost Outfitter.

Assisting customers with all their shopping needs

Select Search Arlington Heights, IL

Account Representative / Customer Service May 2008-Sept. 2011

Executive placement Company that specializes in financial banking placements.

Truck Web Services Norfolk VA.

Territory Manager Nov. 2006 to May 2008

Marketing service organization that utilizes optimization of the INTERNET for maxim penetration. Consisting of a territory covering three states, IL. IA. And MO.

Automatic Data Processing Hoffman Estates, IL

Dealer Services Group Aug. 1994 to Nov. 2006

Territory Manager – July, 1995 – December 2005

District Manager – July 1994 – June 1995

Market leader of technology solutions for automotive and truck dealerships and provider of World-Class Service and support to over 16,000 clients.

Accomplishments

Achieved multiple ADP President’s Clubs.

Managed $6MM annual revenue territory.

Drove market share improvement and revenue generation for ADP by penetrating competitive accounts and building existing client satisfaction.

Improved territory market share by 55%.

Achieved 94% client retention.

Recognized continuously by marketing organization for supplying critical market intelligence.

Achieved 8 Presidents Clubs consisting of 105% of Territory Quota, 95,96,01 – 00, 97,98,99,05 consisting of 135% of Quota

Pacesetters Award – Mid Year Trip 1998

1st place in company wide sales presentation contest

Eleven out of Twelve years over 100% of quota

Computer Care Hoffman Estates IL

(Subsidiary of Automatic Data Processing-Dealer Service Group) July 1990 – July 1995

Accomplishments

Achieved 90% market penetration.

Grew sales by 78% first year.

Responsible for the smooth transition from a dealer representative to a direct territory.

Established strong product support among automotive dealers.

A1 Glass Company Tampa, FL.

Owner Manager Sept. 1984 – July 1990

EDUCATION

Eastern Carolina University

B.S. Business Administration – Marketing

ADDITIONAL TRAINING

Miller Heiman. Strategic Selling, Consultative Selling, Spin Selling

Acclivus Diversity Training and better hiring practices.

Public speaking seminars by: Zig Zeigler and Tom Hopkins

Team building workshops annually at Cooper Institute, Dallas Texas

Microsoft Office

Sold E-Commerce, Supply Chain both Unix and NT based servers, web based

Applications sets, Cisco equipment, Voice over Data Lines



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