JAY FLETCHER

*** ****** ***** *****

Reno, NV. **511

775-***-**** / acqgmy@r.postjobfree.com

RESUME COVER LETTER

Experienced result oriented General Manager with a 20 year proven track record of exceeding expectations and goals while successfully carrying out day to day operations; creating immediate profits / cash flow, and planning for long term growth and expansion in a customer and employee fun and friendly environment; and always maintaining hands on control.

I started in the automobile business when I was still in college at 18 and was quickly promoted to sales manager and then General Manager. I have been fortunate to be instrumental in making every dealership I have been General Manager become one of the most profitable in the Region, State or in one case the most profitable in the country; while always maintaining a positive reputation in the community.

I like to think I am more than just a good automotive guy, people person, and General Manager. I also like to think I am a good business person who understands the value of not only volume sales, gross profit, customer / employee satisfaction, but also understanding the importance of minimizing expenses and bringing all those things together to create a positive bottom line and net profit.

Thanks for taking the time to review the enclosed resume and I look forward to hearing from you.

Jay Fletcher

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RESUME

JAY FLETCHER

9 Years-General Manager- Val Strough Group (24 Dealerships, Foreign and Domestic lines- Northern and Central Ca.

*Opened and made very profitable 8 new franchise purchases, while continuing to operate

our very profitable Honda/Mazda and Ford dealerships as the General Manager

*Completely staffed, hired and trained employees for all these new franchise start ups

*Established policies, procedures and company hand book

*Took one franchise we purchased out of bankruptcy to a $3 million profit in our first 9

months and doubled that for the next 5 years.

*Surpassed all internal forecasts and factory objectives

*Handled all advertising

*Always number 1 or 2 in sales volume and Gross profit for the Region, or State

*Established a BDC / C.S.I. department and sales training every day

*Handled all aspects and departments of the dealerships & factory/banking relationships

*(Absentee owner that I only saw about every 3 months)

(DEALERSHIPS SOLD TO HENDRICKS GROUP)

6 Years-General Manager-Ford/Nissan Dealerships- Northern Ca.

*Increased new and used retail sales to 550+ vehicles per month to become the 2nd largest

volume Ford Dealer in the Region

*Increased average retail gross per vehicle to $3,850.00 by training every day on selling the

Product and the dealership, not just the price.

*Set up customer relations, BDC, and internet departments

*Opened parts and service to 3 shifts 24/7 with 80 Techs

*Extremely profitable every year.

*Good Ford and Nissan C.S.I. Reports

(DEALERSHIPS SOLD AFTER I LEFT))

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RESUME

JAY FLETCHER

3.5 Years-General Manager-Ford Dealership- Northern Ca.

*Dealership had lost $1 million in each of the two years prior to my employment

*Made it very profitable in my first 7 months and became the 11th most profitable Ford

Dealer in California for the next 3 years

*Handled all aspects of the dealership

*Increased new and used sales volume by 38% and average gross per vehicle by 34%

with sales training every shift change – focusing on product and the dealership qualities

*Became the 4th largest parts and service dealer in the Nation

*Set up BDC, Social Media, customer relations and training departments

*Blue Oval customer satisfaction dealer

5 Years-General Manager – Dodge Dealership in Nevada

*Became the most profitable Dodge Dealer in the country during my employment

*Mostly absentee owner

*Handled all aspects and departments of the dealership

*Increased sales volume by 40% and average gross by over $900 per vehicle, with sales training every day on selling the product, and the dealership, not just price

*Increased parts and service sales by 22% and gross as a percent of sales by 4.5%

*5 Star customer satisfaction dealership

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SUMMARY

***Strong financial statement skills

***Rare G.M. that likes and knows parts and service

***Excellent people skills with long term employees (Fun environment)

***Expense controls and reviews

***Strong retail sales volume and gross capabilities

***Highly organized and Goal oriented

***Advertising experience

***In most of the dealerships above I also handled the used car departments without a used

Vehicle manager.

***Experience with Ford, GM, Honda, Mazda, Acura, Subaru, Hyundai, Dodge, Toyota, Jeep,

Nissan and Lincoln lines while at the Val Strough Group

***Fun guy who enjoys life and work, and a pretty good 18 handicap golfer

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