Customer Service Sales
Resume:
DayVon LaPonne Burton
**** ********* *** *************, ******* 30045
Telephone: 310-***-****
Email: acqg94@r.postjobfree.com
SUPERVISOR: Customer Service/Sales Lead/ Staff Coaching & Development Music Licensing
Client-focused leader with extensive experience delivering exceptional customer service and building high-performance teams. Train and motivate staff across multiple departments, improving performance and ensuring compliance. Leverage strong communication skills, successfully negotiating major contracts, forging positive relationships with all stakeholders and driving higher levels of client satisfaction. Key skills:
Team Leadership Operations Training Process Improvement Executive-Level Negotiations
Communication Relationship Management Business Strategies Project Management
Performance Management Schedules Coaching & Mentoring Licensing
Customer Retention Customer Service Sales Contracts
PROFESSIONAL EXPERIENCE
TD CANADA TRUST FINANCIAL BANK, Markham, Ontario, Canada 2011-Present
Provider of financial products and services for personal, small business and commercial banking.
Customer Service/Sales Lead: Providing customer service and sales banking solutions, aligning an array of financial services products, from advising customers of opportunities that are available tosubscribe to from checking, savings, credit cards, and gic’s, accounts. To help drive revenue streams by successfully meeting daily quotas by 100% daily. Presenting and ensuring top-level customer service, driving company goals. Communicating by telephone, leveraging expert verbal and listening skills to improve client experience at every level and exceed expectations.
Key Accomplishments:
• Ranked #1 in sales out of 699 employees within the first 2 months of tenure.
• Received multiple awards and certificates for employee excellence.
FOUNDATION UNIT ENTERTAINMENT SERVICES, LLC, San Francisco, California 2005-Present
Provider of professional music and management services, including licensing, composition, mixing, mastering and sound engineering for films, networks and all media outlets.
Founder and President: Review musical material, appraising artists and producers and identifying potential new management contracts. Skillfully negotiate with senior network executives, generating new business and expanding opportunities. Mentor staff and develop innovative business strategies. Attend showcases and studio sessions, motivate staff and maintain involvement in the community.
Key Accomplishments:
• Provided music licensing for television networks, including VH1, MTV, CBS, ABC and NBC, Apple ITunes, TV shows, Commercials and successfully negotiated contracts that garnered exposure in 25 countries.
• Increased revenues by 30% in company’s 1st year, expanded portfolio nationally and globally in 2ndyear and played a key role in generating $6M in sales for energy drink customer, positioning company for success.
• Led company involvement with Music Cares initiative and The GRAMMYs, building a strong presence in the community. Developed & coached staff from, interns, artist, producers, and engineers.
• Responsible for negotiating the renowned marketing theme song for 'Hyphy Juice' and Hyphy Juice Remix song performed by Clyde Carson. Hyphy Juice energy drink made $6 Million in sales during its 1st year with sales that dominated Red Bull in Northern California. DayVon LaPonne Burton acqg94@r.postjobfree.com
COMCAST CABLE NETWORKS INCORPORATED, Alpharetta, Georgia 2005-2010
Largest cable provider in the United States.
Customer Service/Sales Lead: Played a key role in developing high-performance teams, mentoring and training new hires and existing staff. Educated employees on sales techniques, customer retention and loyalty, proactive client solutions, call center processes and tools. Ensured employee compliance with all company policies and procedures, improving customer satisfaction.
Key Accomplishments:
• Recognized by management for consistently building teams that exceeded performance goals.
• Leveraged strong interpersonal skills and vigorous work ethic to improve productivity across sales, service, loyalty and retention departments.
DELTA AIRLINES INCORPORATED, Huntsville, Alabama 2002-2005
Airlines offering service to 59 countries, with more than 700 aircraft and 80K employees worldwide.
New Hire Development & Coaching Sales Representative: Successfully trained and motivated new hires to handle incoming customer phone calls requesting flight reservations and sale other travel packages, including rental cars (Avis, Hertz, Budget)and hotel reservations(Marriott, Hilton, and Western), ensuring delivery of outstanding customer service. Cultivated resilient relationships with clients, management and staff, driving sales and facilitating excellent team performance.
Key Accomplishments:
• Mentored and trained new employees, inspiring exceptional performance and improving efficiency.
• Established positive relationships with all stakeholders, driving business objectives.
CAREER NOTE: Past job history also includes the following roles: Quality Control General Manager, Tridel Corporation Board of Directors (2011-2014); Customer Service Sales Supervisor, Expedia, Worldwide Travel (2001-2002); New Hire Customer Service Sales Trainer / Coach, Coca-Cola (1996-2001).
EDUCATION & PROFESSIONAL TRAINING
Computer Studies Diploma
Career Solutions College, Union City, California
Financial Sales Lead Customer Retention Lead Customer Service Lead Telecommunications
New Hire Lead Development & Coaching Safety Ambassador CPR Expedia Management
TECHNOLOGY SKILLS
Microsoft Office Suite Photo Shop Vera-quest Witness
Interactive Voice Response Switchboard Call Monitoring & Reporting Software
PROFESSIONAL AFFILIATIONS
Voting Member, Recording Academy / GRAMMY Awards
Music Cares, VH-1 Hip Hop Honor’s Producer Battle.
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