Pamela M Cherry
Decatur, GA,30035
Cell 678-***-**** Home 404-***-****
acqg2i@r.postjobfree.com
OBJECTIVE
I am seeking a full-time position in the Administration, Clerical, and/or Customer Service industries.
I am also interested in positions as a Paralegal or Office Assistant.
SUMMARY OF SKILLS
Over 10 years of Clerical and Customer Service Experience
Strong interpersonal, verbal, and written communication skills
Ability to coordinate several tasks simultaneously
Proficient in Microsoft Office Suite (Excel, PowerPoint, and Word)
EMPLOYMENT HISTORY
11/2008 – Curent
Focus – Customer Service Rep. Decatur, Georgia
Providing superior customer service to clients Performing all gate keeping functions related to trip authorization Documenting and resolving complaints and issues Entering all customer service request into the data management system
11/2007 - 09/2008
CompuCredit – PAR Collections Representative Atlanta, Georgia
Handled outbound and inbound calls to cardholders that have recent charge offs Negotiated payment arrangements that were sufficient to make the account eligible for reversal from charge off Utilized the dialer, Guido, TSYS and FDR systems to reach required department, team, and individual goals Updated files and adhered to compliance regulations and collection practices
04/2007 - 11/2007
M. R. Default Services Paralegal Assistant Atlanta, Georgia
Performed a variety of moderately complex clerical duties Compiled, filed, and maintained calendar items also sent out dispossessory and writ warrants Photocopied, scanned, and faxed documents Maintained and closed out files for the department and/or immediate supervisor
02/2005 - 02/2007
NCO (Qwest Communications) Account Manager Norcross, Georgia
Responsible for quality assurance monitoring Disconnected, reconnected utilities and made payment arrangements Managed billing adjustment to ensure timely rate and cause resolution Initiated escalation path for customer issues to ensure that work met criteria
01/2000 - 09/2004
BellSouth Dispatch and Office Assistant Atlanta, Georgia
Conducted internet searches to aid Techs in completing their assigned tasks Used various platforms to keep Techs on tasks (Excel, Navigation, PeopleSoft, ect).
EDUCATION
Cedar Grove High School
Ellenwood, Georgia
High School Diploma
Class of 2000