Customer Service Assistant

Pamela M Cherry

**** *** ****** ****

Decatur, GA,30035

Cell 678-***-**** Home 404-***-****

acqg2i@r.postjobfree.com

OBJECTIVE

I am seeking a full-time position in the Administration, Clerical, and/or Customer Service industries.

I am also interested in positions as a Paralegal or Office Assistant.

SUMMARY OF SKILLS

Over 10 years of Clerical and Customer Service Experience

Strong interpersonal, verbal, and written communication skills

Ability to coordinate several tasks simultaneously

Proficient in Microsoft Office Suite (Excel, PowerPoint, and Word)

EMPLOYMENT HISTORY

11/2008 – Curent

Focus – Customer Service Rep. Decatur, Georgia

Providing superior customer service to clients Performing all gate keeping functions related to trip authorization Documenting and resolving complaints and issues Entering all customer service request into the data management system

11/2007 - 09/2008

CompuCredit – PAR Collections Representative Atlanta, Georgia

Handled outbound and inbound calls to cardholders that have recent charge offs Negotiated payment arrangements that were sufficient to make the account eligible for reversal from charge off Utilized the dialer, Guido, TSYS and FDR systems to reach required department, team, and individual goals Updated files and adhered to compliance regulations and collection practices

04/2007 - 11/2007

M. R. Default Services Paralegal Assistant Atlanta, Georgia

Performed a variety of moderately complex clerical duties Compiled, filed, and maintained calendar items also sent out dispossessory and writ warrants Photocopied, scanned, and faxed documents Maintained and closed out files for the department and/or immediate supervisor

02/2005 - 02/2007

NCO (Qwest Communications) Account Manager Norcross, Georgia

Responsible for quality assurance monitoring Disconnected, reconnected utilities and made payment arrangements Managed billing adjustment to ensure timely rate and cause resolution Initiated escalation path for customer issues to ensure that work met criteria

01/2000 - 09/2004

BellSouth Dispatch and Office Assistant Atlanta, Georgia

Conducted internet searches to aid Techs in completing their assigned tasks Used various platforms to keep Techs on tasks (Excel, Navigation, PeopleSoft, ect).

EDUCATION

Cedar Grove High School

Ellenwood, Georgia

High School Diploma

Class of 2000

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