Customer Service Sales

Alan Lewis

**** ********* **** ****** * Fort Lauderdale, FL 33334

acqfym@r.postjobfree.com w 954-***-****

Qualifications Profile

Results-oriented Management professional with demonstrated success in all aspects of operational oversight of businesses within a variety of high-profile environments.

Restaurant Management: Exceptionally dedicated hospitality professional with success orchestrating outstanding culinary and dining experiences. Expertly hire, train, and direct both BOH and FOH staff in the delivery of elegant food and world-class customer service.

Start-up Experience: Ability to research and devise business plans as well as implement strategies and tactics to ensure success. Demonstrated expertise in developing and managing budgets; provide professional guidance through event planning, menu development, and service execution.

Organizational Communication: Strongly skilled in collaboration and communication with cross-functional teams in providing high-level customer service and individual performance. Dedicated team leader and mentor focused on achieving organizational goals.

Key Strengths: Able to maintain a calm and professional demeanor at all times. Expertise in cultivating relationships with key internal and external stakeholders. Direct seamless day-to-day operations.

Experience Highlights

Uptown Cheapskate, Oakland Park, FL

Part Owner, Dec. 2012 – Present

Developed a business plan and launched a small retail clothing business with an initial budget of $300K.

Conceptualized and executed marketing and promotions campaign resulting in higher than expected sales revenues.

Oversee all daily business operations and collaborate with third-party vendors to ensure all contracted services are performed on time and on budget.

Execute all Human Resources functions, including interviewing, onboarding, cross-department training, and professional development.

Mentor business partner in operations management.

Leverage superb communication and interpersonal skills with coworkers, vendors, and guests.

United States Navy, Bethesda, MD

Personnel Security and Administrative Lead, Aug 2007 – Aug 2013

Ensured all incoming interns, volunteers, and staff attained the appropriate security clearances through programs established by senior leadership. Responsible for department budget oversight, including inventory management of over $800K in medical equipment and supplies.

Key contributor in the Walter Reed Medical Center’s sponsor program, designed to assist Navy personnel and families relocate to new jobs and locales.

Credited with implementing streamlined system for tracking and maintaining medical records leveraged for deploying personnel for an overseas healthcare clinic.

Directed training exercise programs for all personnel.

Trained and mentored 100+ Navy personnel over extended tenure.

Wrote and presented daily reports for all logistics and personnel activities.

Pilot Travel Center, Shepherdsville, KY

Manager, Nov 2006 – Aug 2007

Drove and maximized store sales, controlled and minimized shrink, and managed labor within budget to achieve store goals. Executed merchandise placement, visual displays, and signage. Maintained store inventory at proper levels and communicated changes, needs, or suggestions to stockers when necessary. Provided exceptional customer service, successfully addressing customer complaints and resolving problems. Communicated effectively and efficiently with all company associates in both written and verbal form. Facilitated a positive working environment that motivated employees to provide the utmost in customer service.

Provided senior leadership with regular sales and activity reports.

Applebee’s, Henderson, KY

Manager, Nov 2004-Nov 2006

Provided oversight of all restaurant operations, including supervision of service and kitchen staff. Established weekly performance goals for all employees and shared constructive feedback to assist in their meeting of objectives. Performed administrative duties, such as payroll and scheduling, and implemented cost controls and labor saving initiatives. Developed and implemented policies and procedures for smooth operations and food safety. Ensured smooth service and seamless kitchen operations; maintained high standards for customer service and food quality.

Managed local marketing campaign for To Go Sales and catering initiatives, which exceeded corporate goals for 12 consecutive months.

Prepared new menu roll-outs and tested new food items district-wide for five straight quarters.

Recruited, hired, and trained new team members and insured compliance with corporate policies.

Facilitated conference calls to share best practices on effective employee training within the district.

Education and Certifications

Bachelor of Science, Music (2003)

Murray State University, Murray, KY

Distinctions

Award of Excellence for Outstanding Customer Service (2012)

U.S. Navy Good Conduct Medal (2010)

U.S. Navy Unit Commendation Medal (2010)

U.S. Navy Certificate of Commendation (2009)

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