Customer Service Representative

Sherita Davis

**** *********

Las Vegas, NV

acqfqp@r.postjobfree.com - 702-***-****

Authorized to work in the US for any employer

Event Coordinator

FMWCC - North Las Vegas, NV

July 2013 to April 2015

Responsibilities

Event coordinators control an event from conception to clean up. I worked

with counselors & crew leaders to work out & plan event details, scout and

book locations, food, entertainment, staff and cleanup. Event coordinators

make sure the food & entertainment stays on schedule, organized, together &

everything runs smoothly. I created budgets and stick to them, as well as

organize transportation, hire and wrangle keynote speakers, hire A/V teams

and equipment, and generally make sure the event runs smoothly, efficiently

and handle any crisis that may come up.

Accomplishments

As an event coordinator I have a love for special event management, provide

outstanding customer service, enthusiastic professionalism, and am able to

build relationships with internal and external customers.

Skills Used

I used my excellent communication skills while staying calm under pressure.

As an event planner I rely on my computer skills to communicate, plan, budget

and organize events. I stayed focused and organized so that the events go off

without a hitch dealing with any problems that arise quickly & effectively.

I am also able to anticipate project needs, discern work priorities, and meet

deadlines with little supervision.

Food Server

Loose Caboose - Las Vegas, NV

November 2006 to February 2010

Responsibilities

As a food server I took menu orders from customers and promptly served

them. My responsibilities include addressing any customer questions,

concerns or complaints. I might also be asked to explain menu items or

food and beverage specials. My duties also included calculating

customers' food bills and collecting payments, set up tables and clean

tables after customers leave. I also acted as hostesses, greeting and

seating customers and also providing them with menus, taking beverage

orders that might include alcohol, making sure that I verify that the

customer is of age.

Accomplishments

I created an exceptional

dining experience for all our guests. I made each guest feel comfortable

so that they will want too return again and again.

Skills Used

I demonstrated excellent communication skills, a team player, maintained a

neat appearance, a good memory all the while being quick and efficient.

Able to lift 50+lbs

Customer Service Representative/Contract Processor

American Home Security - Las Vegas, NV

July 2004 to October 2006

Responsibilities

Responsible for acting as a liaison between customers and the company. Assisted

with complaints, orders, errors, account questions, billing,

cancellations, and other questions or concerns that the customer might

have. Resolve customer complaints via phone, email or mail. Greet

customers warmly and ascertain problem or reason for calling. Verify

account information. Cancel or upgrade accounts. Assist with placement

of orders or refunds. Advise on any and all company information. Take

payments and update and other pertinent information. Inform customer of

deals, promotions and new products. Sell products and services. Utilize

computer technology to handle high call volumes. Work with customer

service manager to ensure proper customer service is being delivered.

Close out or open call records. Compile reports on overall customer

satisfaction. Memorize scripts. Handle changes in policies or renewals

all in a timely manner.

Accomplishments

Highly developed sense

of integrity and commitment to customer satisfaction. Demonstrated

passion for excellence with respect to treating and caring for customers.

Has "thick skin" and is able to handle complaints and unpleasant customers

with a pleasant, patient and friendly attitude. Willingness to work a

flexible schedule and occasional overtime when needed. Possess a strong

work ethic and team player mentality.

Skills Used

Ability to multi-task, Provide Quality Customer Service, Product Knowledge,

Focus, Problem Solving, Market Knowledge, Documentation Skills, Excellent

Communication Skills, Conflict Resolution, Ability to Analyzing Data,Type 45 wpm,

Team Player, Strong Decision Making Skills, Detail Oriented

Education

Diploma

Community College High School - Las Vegas, NV

1999

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