Customer Service Front Desk
Resume:
Meaghan Watkins
*** ***** ******, *** *****, CT *6513
*******.*******@*****.***
Professional Summary
Office Professional with 10 years experience. Fast learner, able to grasp and apply new procedures and techniques. Strong team player- can readily adapt to the demands of the job, new challenges and expected work performance. Office Assistant specializing in administrative support. Committed to delivering high quality results with minimal to no supervision. Dedicated and focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Resourceful and accomplished with extensive office operations and personnel organization expertise. Focused on driving productivity by leveraging strong front office management skills. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Dedicated Customer Service Representative motivated to maintain customer satisfaction and retention while contributing to company success.
Skills and Experience
Microsoft Office
QuickBooks
Schedule management
Travel administration
Patient charting
Medical terminology
Time management
Front desk management
Cisco Switchboard knowledge
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Strong problem solver
Meticulous attention to detail
High customer service standards
Team player with positive attitude
Scheduled surgeries for multiple surgeons and booked operating rooms
Additional Skills
Successfully planned and executed corporate meetings, lunches and special events for groups of 25+ employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Customer Interface
Assisted customers over the phone regarding store operations, product, promotions and orders.
Maintained quality and confidence while assisting clients with refunds and information in an Inbound Call Center. Effective in maintaining rapport when handling irate clients.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.
Employment History Reitman Personnel, Secretary, 2006-2007
Planned travel arrangements for 3 executives and staff. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Handled all media and public relations inquiries.
Maintained the front desk and reception area in a neat and organized fashion and also greeting visitors and responding to telephone and in-person requests for information.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes.
Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the day-to-day calendar for the Surgical Staff.
A.R. Mazzota Employment, Wallingford, CT, 2001-2004
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes.
New Haven Free Public Library, New Haven, CT 2000-2001
Reshelved books to maintain a neat and tidy reading area.
Monitored the lending of reserved course materials.
Answered patrons’ questions at the circulation desk.
Replaced worn labels and barcodes to keep materials in good physical condition.
Yale Co-Op, New Haven, CT 1997-1999
Successfully managed the daily activities of 4 customer support teams.
Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Education
Stone Academy, Hamden, CT 2006
Administrative Office Professional
Gateway Community College, New Haven, CT 1999
Business Office Technology
21 Credit Hours Earned
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