Service Training

Robert Bernard

No,***/*** *floor b,c Kyeik ka san Rd, Pyar yee gone St,Tamwe T/s Yangon Myanmar.

Mobile: +959-*********, +959-*********

****************@*****.***

Personal Summary

I am an energetic and driven Chief Steward, with a passion for delivering first class service to guests. I am looking to join a reputable hotel group, where I can contribute fresh ideas and progress quickly to develop my career profile and also further the hotel’s reputation and commercial success. I have a solid understanding of all hotel functions and am able to identify, understand and prioritize urgent issues. I am self-motivated, able to deal calmly with challenging situations and have a pro-active mind-set.

Career History

Al Maha, A Luxury Collection Desert Resort UAE 5*Deluxe Resort

Chief Steward

Duties:

The whole responsibility of the Kitchen Stewarding Department.

Supervising the work and work places for cleanliness.

To prepare the roaster and vacation plans for my staff.

Admin work like stock requisition, pay roll of my staff.

Giving proper training to the staff for the better work.

Proper Inventory for all the equipment used in the operation.

Monitoring HACCP checklist.

Monthly inventory, rolling forecast and budgeting.

Training schedules to ensure the highest quality of service.

In-charge in green team committee, OHS committee.

100% compliance for JD Power, Ritchey Standards, Departmental and Corporate Standards.

Outlets Operation and Banquets Function.

The Fairmont, Dubai Luxury 5*Hotel 396 rooms & 14 Outlets

Supervisor-Steward January 2011 – September 2012

Duties:

Supervising the work and work place for cleanliness.

Monitoring HACCP checklist

Monthly inventory, rolling forecast and budgeting.

Training schedules to ensure the highest quality of service.

In-charge in green team committee, OHS committee.

100% compliance for JD Power, Ritchey Standards, Departmental and Corporate Standards.

Outlets Operation and Banquets Function.

The Fairmont, Dubai Luxury 5*Hotel 396 rooms & 14 Outlets

Kitchen Steward September 2003 – January 2011

Duties:

Monitoring HACCP checklist

Monthly inventory, rolling forecast and budgeting.

Training schedules to ensure the highest quality of service.

In-charge in green team committee, OHS committee.

100% compliance for JD Power, Ritchey Standards, Departmental and Corporate Standards.

Outlets Operation and Banquets Function.

1994-2003 Silver Arrow Company Yangon, Myanmar

Plumber Supervisor / Lead Machine Turner Supervisor

PVC water, drainage piping

Copper piping / tubing

GI pipe work

Should know brazing/welding / gas cutting work

Shall have sanitary equipment installation and repair work

Knowledge of installation/repair of PRV station, valves etc.

Academic Qualifications

1994 - Institute of Yangon under Ministry of Education, Yangon, Myanmar

Lathe Machine Course.

Professional Training and Experience

Stewarding Supervisory training

HACCP

Basic Food Hygiene

Breakage Analysis

Chemical training

Service Plus

Health and Safety: Leaders Role

Effective Performance Appraisal

Moments to Memories Part 1 and 2

Harassment and Discrimination

Chivas Regal Training Academy

Personal Details

Marital Status: Married

Religion: Christian

Pass Port Number: MB002869

Nationality : Myanmar

I.T. Skills

Working knowledge of MS Office, Internet and Computer Basics.

Languages

English and Burmese

References

Mr. Anura Kannangara Mr. Shelendra Singh

Complex Director of Human Resources Environment, Health & Safety Manager

Al Maha, A Luxury Collection Desert Resort, Dubai The Fairmont Dubai

Mob: +971-********* Tel: +971-********

Tel: +971-********

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