DIANNE L. TICE

*** ***** ***** ***********, ** **305 786-***-**** acqfkj@r.postjobfree.com

EDUCATION

Florida International University, Miami, FL, Masters in Public Administration

Florida International University, Miami, FL, Certificate in Human Resources and Policy Management and Professional Certificate in Executive Development

Florida State University, Tallahassee, FL, Bachelor of Science in Education

CORE SKILLS

Management Customer Service & Interpersonal Skills

Community Outreach Conflict Resolution

Budget and Financial Tasks Policy and Procedures

RELATED EXPERIENCE

CAPITAL AREA COMMUNITY ACTION AGENCY, Tallahassee, FL

Office Manager/Family Services Case Manager, 2013 – 2015

Supervises total services provided in a county office of the agency’s Big Bend cluster

Interviews and determines eligibility of individuals for enrollment in the Family Self Sufficiency Program and LIHEAP participants

Identifies, develops, and maintains partnerships with community agencies/organizations

Prepares monthly progress and various other reports

Accurately and consistently enter data in case management tracking system

Implemented a new agency initiate in the county to include recruitment, execution, transition and evaluation

Coordinates OJT for agency participants throughout the county with diverse employers

LEON COUNTY PUBLIC SHOOLS, Tallahassee, FL

Substitute Teacher, 2011 – 2013

Taught various subjects and grade levels in the absent of the regular teacher

U.S. CENSUS BUREAU, Tallahassee, FL

Office Operation Supervisor, 2009

Coordinated and supervised office staff directly and field staff indirectly

Conducted orientation (which included fingerprinting)

Prepared payroll

Conducted recruitment and selection for a range of positions

Data Entry (manually and scanning)

Prepared and organized documents, reports, presentations utilizing Word, Excel, and PowerPoint

Prepared lesson plans for field supervisors use with training staff

Trained supervisors and monitored their staff trainings for each selection wave

MIAMI-DADE COUNTY COMMUNITY ACTION AGENCY, Miami, FL

Job Developer, 1994 – 2007

Designed and implemented employment marketing/networking strategies for various programs

Developed and executed the recruitment course of action for the agency’s many programs

DIANNE TICE page 2

Case Management

Direct Employment Placement

Created and implemented an employability skills training program

Assisted with selection of staff for different agency positions

Produced program flyers, brochures, pamphlets and videos

Planned, organized, and implemented large-scale job fairs and media marketing campaigns

FLORIDA INTERNATIONAL UNIVERSITY (CITY OF NORTH MIAMI), North Miami, FL

Public Administration Intern, 1995

Conducted an audit of solid waste accounts (multi, commercial, and roll-offs) contracted out by the city

Created and administrated a survey that compared the city’s solid waste accounts to other municipalities throughout South Florida

Assisted staff in the formulation of new policies and procedures related to the city’s privatized accounts

MIAMI-DADE COUNTY COMMUNITY ACTION AGENCY, Miami, FL

Job Developer/Assistant Director, 1991 – 1994

Family Homeless Shelter

Assisted in the daily managerial and supervisory duties

Developed and executed employment marketing strategies which resulted in direct placement

Created and implemented an employability skills training program at a day shelter for women

Administrated and monitored employment contracts with private sector companies through a federal employment and training program

Conducted Staffings and Case Management

Computer Training Program

Assisted with the managerial and supervisory responsibilities of the program

Managed and administrated the employment/networking strategies that resulted in direct employment placements

Planned and implemented recruitment strategies for the program

Conducted employability skills training

Coordinated internships for program participants with public and private sector employers

Counseled and preformed weekly assessments or the participants’ progress in their efforts to secure employment

MIAMI-DADE COUNTY PARKS AND RECREATION, Miami, FL

Recreational Leader/Aide, 1989 – 1991

Supervised participants in a recreation program, activity or facility

Accompanied participant groups at special events or on program outings

Opened, closed, secured and maintained a safe program environment and facility

Attended mandatory pre-service and in-service training and meeting

Conducted clerical and other duties assigned to include reports, time sheets and HR related issues, inventoried supplies and equipment, prepared invoices, correspondences, etc

Technical Skills: Proficient in Microsoft Office Suite…Word, Excel, PowerPoint, Outlook, and Assess

267 Ayers Court

Tallahassee, FL 32305

786-***-****

acqfkj@r.postjobfree.com

06/25/2015

Human Resources Manager

University of Florida

Tallahassee, FL 32301

RE: Research Program Coordinator 4

Dear Human Resources Manager:

A large portion of my career has been spent working as a mid-level manager in fast-paced environments, where comprehensive interpersonal and problem-solving skills along with excellent oral and written communication skills were necessities. This is the background I would bring to your Research Program Coordinator 4 position. My history includes:

Provided technical skills to an array of social service organizations to include training, budget, human resources expertise and troubleshooting employee and customer concerns.

Completed federal employment workforce contracts in the middle of the contract year with little training but much direction from the company and contractor administrators.

Successfully completed a State of Florida program review (on the first review) by the Department of Education.

Recipient of a graduate fellowship from the State Congress in Florida

Completed an Executive Development Program based on Harvard case studies at Florida International University (intergovernmental center).

Hands-on experience in collecting and analyzing data from various areas in public administration/non-profit arenas.

Extensive meeting planning experience.

Ability to work with a diverse population at all levels of an organization.

Work effectively and efficiently with high productivity results using minimal resources and supervision.

Attached is my resume that will give you additional information on my training and experience. I would like an opportunity to meet and discuss how I can be an asset to an already thriving team. I can be reached at 786-***-****.

Your time and consideration are most appreciated.

Sincerely,

Dianne Tice, M.P.A.

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