Customer Service Representative
Resume:
Tamara Dickens
Portsmouth, VA 23707
757-***-**** (home)
*********@*****.***
Entry level professional with experience in customer service and sales seeks opportunity in related field. Highly motivated, self-starter able to exceed goals.
PROFESSIONAL EXPERIENCE
Loancare
12/14-06/15
Customer Service Representative
• Service Freedom, Impac, and Sterns borrowers by updating taxes, insurance information, and loan information.
• Providing loan information and educating borrowers on escrow accounts, loan documents, and payment information
• Submitting payments and sending requested documents to borrowers, and transferring borrowers to the appropriate departments.
Verizon DSL
02/12-05/12
Customer Assistance Specialist
• Service Verizon DSL customers by offering new promotions on current accounts.
• Updating current and past due accounts, and modifying personal information.
• Modifying billing information, assisting in upgrades and downgrades on past due and current accounts.
Bank of America Norfolk, VA
04/08-01/09
Collector I
• Serve as a Collector 1, while working in a fast pace call center, while services Bank of America customers with their credit card accounts.
• Contacting customers in reference to their credit card accounts, and arranging payment arrangements.
• Advising customers of their account status and arranging problem solving solutions for their past due accounts.
Priority Staffing Virginia Beach, VA 10/07-02/08
Customer Service Representative
• Serve as a Customer Service Representative for a fast past call center, while assisting customers with their car rentals.
• Contacting customers in regards of their car rentals that were not return by their due date.
• Updating car rentals for customers that have a current account.
Panasonic Chesapeake, Virginia 01/05- 10/2007
Customer Care Lead
• Serve as Customer Care Lead for a major call center, while assisting customers with products and services.
• Promoted to lead team of 15 employees in daily call center operations.
• Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.
• Receiving inbound calls from Panasonic customers, while transferring them to the appropriate department.
EDUCATION
Degree in Progress
Norfolk State University 1996-2003
Tidewater Community College 2005-2007
High School Diploma
Bayside High School 1992-1996
General Course of Studies
COMPUTER SKILLS
Microsoft Office; Microsoft Word; Microsoft Excel; Microsoft PowerPoint; Microsoft Access; Microsoft Outlook;
Contact this candidate