Customer Service Sales

Jennifer Torres

***** ** **** **., *****, FL ****5

*****************@*****.***

Tel. 786-***-****

OBJECTIVE

W illing to work in a dynamic, challenging and growth oriented Company. W hich will allow me to utilize

my knowledge, strong interpersonal skills and experience to contribute to the growth of the business.

COMPUTER SKILLS

QuickBooks, Microsoft Excel, Microsoft Word, Adobe Reader, Outlook

04/2015 – Present

Manager / Personal Assistant

Top Trim Landscaping Corp.

Filing, faxing, data-entry and updating client files

Creating / Billing purchase orders

Accounts payable / Payroll

Creating spreadsheets

Fielding incoming client calls

11/2014 – 04/2015

Admission Representative

Florida Career College

Recruit Qualified Candidates to enroll in the college’s Academic programs

Inbound and Outbound calls

07/2014 – 11/2014

Administrative Assistant

VUMI Group

Data-entry

Filing and updating client policy information

Personal Assistant / Receptionist 02/2014 - 06/2014

Architronics of South Florida

Fielding incoming telephone calls

Receiving and directing visitors

Creating invoices / purchase orders

Filing, faxing, data-entry and updating client files

Accounts payable / Payroll

Collections Call Center Supervisor 10/2013 - 02/2014

GBS International, Miami, FL

Manage by walking around. Be visible to answer questions.

Take calls that my agents can't handle and be available when an agent appears to need

assistance.

Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting,

abandonment rate, etc.

Motivate and encourage agents through positive communication and feedback

Customer Service Call Center Agent 02/2013 - 10/2013

GBS International, Miami, FL

Maintain call center database for accounts by entering information.

Kept equipment operational by following established procedures; reporting malfunctions.

Answered calls and helped members reserve vacations and services.

Customer Service Associate 02/2008 - 07/2010

FedEx Office, Coconut Grove, FL

Provided support to the sales team, ensuring all sales and service objectives wer e met.

Responsible for customer service in the digital equipment division, duties included answering

customer queries, problem solving and providing detailed information on new products.

Worked with new customers in the development of new accounts and the implementation of

new systems

Assisted in the training of new customer service representatives and associates

Performed market research surveys on customer needs and requirements

Prepared weekly sales reports for the sales team and sales management

EDUCATION

CONCORDE CAREER INSTUITUTE, Miramar, FL 10/2010

SOUTH WEST MIAMI SR.HIGH, Miami, FL 05/2007

ADDITIONAL INFORMATION

Certified Notary Public, Available for all shifts, extended hours and weekend assignments

Contact this candidate