Sales Customer Service
Resume:
NEISY GARCIA
APT #B***
MIAMI, FL. 33172
305-***-**** CELL
**********@*****.***
Profile
I am seeking employment with a company where I can grow professionally and personally.
Education
AEDETP Spanish Association of Professional Education, Dental Prosthesis (2012-2013)
CEAC Private School, Real State School, Property Auction School (2007-2008)
Saint Thomas University of Florida. Degree of Bachelor of Arts Business Study (2002-2005)
Florida National College, Academic Achievement in Junior Accounting (2000-2002)
The English Center Miami, Florida English as a Second Language (1993-1995)
Instituto Superior Pedagógico “Felix Varela”
Maestro de Educación Primaria y Defectologia
Vocational Institute of Exactas Science, Ernesto Guevara, Senior Bachelor (1987-1990)
Professional Development:
Microsoft Office, 2007, 2010 & 2013
Quick books 2012, 2015
Key Skills
Office Skills:
Office Management
Office Etiquette
Executive Support
Reception
Work well in a team environment
Excellent customer service skill
Knowledge of both Credit & Collections and A/R processes
Proficient in Microsoft Word and Excel
Clear written and verbal communications
Good time management skills
Excellent attention to detail
Computer Skills:
Computer Knowledgeable
Word and Excel
Clear written and verbal communications
Type 35-40 wpm
Experience
Morsan Movil S.L.
07/2010- Present
Calle Iparraguirre 71, Bilbao, Spain
Position: Business Owner; Trade & Sales, Mobile, Sim Card, and Cellular Phone Services. LEBARA mobile Spain Representative.
Duties: Source and develop client referrals, Prepare sales action plans and strategies, Schedule sales activity, Develop and maintain a customer database, Develop and maintain sales and promotional materials, Plan and conduct direct marketing activities, Make sales calls to new and existing clients,Develop and make presentations of company products and services to current and potential clients, Negotiate with clients, Develop sales proposals .Prepare and present sales contracts, Conduct product training, Maintain sales activity records and prepare sales reports,Respond to sales inquiries and concerns by phone, electronically or in person. Ensure customer service satisfaction and good client relationships Follow up on sales activity. Participate in sales events Monitor competitors, market conditions and product development.
Bilbo Gestion 2000 SL. 03/2007 - 04/2015
Sereigom S.l Calle
zabalbide 59, Bilbao, Spain
Position: Accounting Supervisor; Tax Preparer, Bookkeeper, Credit and Collections, Payroll.
Duties: Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements. Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice. Establish tables of accounts, and assign entries to proper accounts. Develop, maintain, and analyze budgets, preparing periodic reports. Collecting funds on returned items .Assist Account Executives in account inquires Preparing Demand Letters .Preparing files for collections .Preparing billing adjustments. Aging reconciliation .Research short payments. Process documentation for refunds
Entornos Inmobiliarios Urbanisticos Bilbao 05/2004 – 02/2007
Carmelo Gil 7, Bilbao Spain
Position: Owner; Real Estate Sales
Duties: Present purchase offers to sellers for consideration. Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates. Interview clients to determine what kinds of properties they are seeking. Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Coordinate property closings, overseeing signing of documents and disbursement of funds. Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
JEMCO Medical International 03/2002- 05/2003
Pembroke Pines, FL
Position: Account Receivables Analyst
Duties: Manage all cashier transactions. Perform automated tests in all processes. Prepare and evaluate all periodical bills for account receivables to be submit to third party vendors. Monitor and reconcile all over age accounts. Organize all internal and external customer accounts and identify all collection issues and assist in appropriate resolution. Monitor all outstanding balances and design various collection options to negotiate collections. Prepare and analyze all financial reports and develop models for key indicators. Monitor all monthly activities and manage vendor invoicing and prepare appropriate financial reports. Manage all customer accounts and assist in collection of credit cards and cash. Administer all cash deposits on an everyday basis and reconcile payments. Maintain accounts and records for all billing and maintain files for same. Maintain knowledge on all account information and monitor all invoices and statements. Maintain and prepare reports for ledger accounts and analyze variance according to Account Receivable policies. Monitor and collect data from various customer locations and analyze credit exposure.
La Taberna Restaurant, Spanish Restaurant. 05/2000- 03/2002
Miami, FL
Position: Restaurant Manager
Duties: Establishes restaurant business plan by surveying restaurant demand; Preparing financial, marketing, and sales projections, analyses, and estimates. Meets restaurant financial objectives by developing financing; establishing banking relationships. Developing and implementing strategies to increase average meal checks. Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions. Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
Recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Botin Restaurant, Spanish restaurant. 1/1998- 05/2000
Miami, Florida
Position: Restaurant Manager Assistant.
Duties: Establishes restaurant business plan by surveying restaurant demand; Preparing financial, marketing, and sales projections, analyses, and estimates. Meets restaurant financial objectives by developing financing; establishing banking relationships. Developing and implementing strategies to increase average meal checks. Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions. Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
Recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
References
Mileidys Sanchez 910-***-****
Personal Reference, Department of Defense
United States Marine Corps
Rene Espinoza
RBDMA Services, LLC 954-***-****
Ena Jimenez 305-***-****
Tire World Auto Care
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