Customer Service Front Desk
Resume:
Melanie S. Tippetts
Hotel Front Office
Tour and Travel Professional
Las Vegas NV 89123
acqfd3@r.postjobfree.com
Management Profile
Operations Excellence / Profit Optimization / Process Improvements /
High Growth and Established Organizations / Staff Oversight
Superb leadership and organizational talents, deftly building,
motivating, and overseeing dedicated operations teams committed to the
timely delivery of products and services. Tendency to thrive in dynamic
environments requiring an intuitive, "hands -on" management style, superb
communication talents, and an exemplary work ethic.
Operations and Management Strengths:
Strategic Planning & Implementation
Cost Reduction and Avoidance
Office Administration
Client Relationship Management
Contract Development / Negotiations Budget Planning & Administration
Inventory Control & Purchasing
Operations Analysis / Process Redesign
Staff Training & Development
Team Building and LeadershipB
10/21/2013-3/13/2014
Sprint Call Center
6880 Bermuda
Las Vegas Nevada
Blue Green Timeshare/Resort
732 Tropicana Ave
Las Vegas Nevada
2/13-8/13
Checking guest into and out of their timeshare
Knowing the difference from Marketing reservations
and Owner reservations
Heavy incoming calls and outbound calls
Learning about Bonus time and Points
The Holiday House
1016 Flying Fish
Foster City CA
Stor Mgr, heavy inventory control, Assistant Buyer when making or placing orders with vendors while at conventions through out the country.
(09/11 to 1/2013)
The Cosmopolitan Hotel and Casin
Las Vegas Blvd
Las Vegas NV
(10/2010 to 8/2011)
Assisted the opening of a new hotel and casino. Duties were not limited. As a front desk agent my responsibilities prior to opening were setting up coffee pots inspecting rooms and anything needed for the opening. As a Front Desk agent Standing for long periods of time, heavy cash handling, checking in and checking out hotel guest leaving them with a story to tell about the Cosmopolitan.
Sitel Corp.
480 Pilot Rd
(5/2010 to 10/2010)
Answered all incoming calls to assist customers of Apple products troubleshooting any issues with product.
Professional Experience
Luxor Hotel and Casino - Las Vegas, Nevada
(3/2006 to 10/2008)
Duties included but not limited to: Answering all incoming calls,
assisting guests with making room reservations at all MGM Hotel
Properties, canceling reservations, making changes to guests
reservations, assisting with excellent customer service, booking and
assisting guests with show reservations, restaurant reservations.
Events Plus Travel - Las Vegas, Nevada
Housing Director /Assistant to Vice President (8/2001 to 1/2006)
Assisted with daily operations for Events Plus Travel, Vacation Homes
Unlimited, and StayBetterforLess.com; three divisions of Super Nova
Group, an established provider of travel, hospitality, and vacation
rental services with 60 employees and annual revenue of $10 million.
Duties included but not limited to: Leveraged extensive background in
hospitality management to oversee staff bookings of room reservations and
ensure consistent provision of first class customer service. Trained and
mentored : department heads; cultivated seamless communications between
departments to support timely execution and delivery of travel and event
coordination services. Liaised daily with key corporate clients,
providing attentive needs assessment to inform arrangement of customized
travel and service options; coordinated high-profile events, including
weddings and corporate meetings and, parties. Interviewed, hired, and
trained administrative staff as well as housekeeping, internal and
external maintenance. Scheduling staff when and where as needed as guests
checked in and out of
vacation rental homes and condos. Was in the process of being trained
with the payroll department in AP / AR administration and financial
processing. Duties trained in Updating client file system, and created
detailed staff training materials.
Successfully built the vacation home reservations division of the above
company, while assisting Vice President and her belief in me was
instrumental in my success leading to organizational growth from 4 to 60
employees including assisting with hotel rooms and to achievement of $10
million annual revenue within four years.
Fostered solid partnerships with individuals with vacation home rentals
locally first then worldwide in a short span of time, negotiating and
securing favorable group travel and contracts for corporate clients
attending international trade shows and conventions as well as travel for
individuals on holiday. Assisted in and implementing company health care
plan; supported technology vendor in deploying state-of-the-art
reservations software system.
Assisted with the Vice President in, coordinating, and executing numerous
events including well-received 750-participant corporate event for
Arizona Tile Company along.
Other job duties to include on call basis seven days a week twenty-four
hours a day to assist guest worldwide home base being Las Vegas Nevada.
Excalibur Hotel and Casino - Las Vegas, Nevada
Front Desk Reservations (8/1994 to 8/2001)
Duties to included but not limited to: Checking guests into and out of
their rooms, VIP check in and check out, Tour and Travel desk where as a
team we would assign rooms to groups from 10 to hundreds of rooms the day
prior to group arrival, check in on day of arrival, taking payments for
groups, assisting with any and all of guests needs and requests,
collaborated with housekeeping staff to ensure cleaning of rooms prior to
patron check-in, assisted sales staff in coordinating large group
check-ins, tactfully fielded and resolved guest requests and concerns,
compiled and submitted daily occupancy and housekeeping reports to hotel
manager, worked express check in window, assisted when needed at the mail
and information desk.
Dunes Hotel and Casino - Las Vegas, Nevada
Front Desk Reservations (1984 to 1991)
Duties included but not limited to: Checking guests into rooms, working
at the mail and information desk which included being a key master,
housekeeping reports done on a daily basis, very hands on with AS400,
worked very well under pressure as many clients were very high profile
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