CHANDRA MOHAN MATHU

PRODUCT MANAGER

SUMMARY

Over fifteen years of experience in Project Management, product design, development, evaluation, testing, implementation & documentation, experience in every phase of software development life cycle

ERP & CRM systems implementations with strong functional background

IT Project Management

IT Support Management

Business Process Re-engineering

About ten years of Siebel eBusiness Enterprise Applications

SAP and JD Edwards, Salesforce.com and Oracle On Demand

Vendor Management

Certification in Siebel

Training

Product Development- Energy utility applications in salesforce.com

Data Analysis, Analytics, OBIEE and Reporting

TECHNICAL SKILLS:

Application Software: Siebel, Aprimo, Marketo, CRM On Demand Call Center, Salesforce, SAP and JD Edwards, OBIEE

Project Tools: PVCS/MS Project 98, Visio 4.5

Data Analysis Tools: Toad (SQL), Golden (SQL), SQL Plus, and Access Database, Excel (Look ups, Pivotal Tables and Macros), Data Loader, Apex explorer

Salesforce: Data Loader, Apex explorer, SOQL, APEX Triggers, APEX Classes, Flows, Salesforce for Outlook,

EDUCATION:

B.S in Engineering (Electrical Technology and Electronics) from Indian Institute of Science, Bangalore, India

B.S in Physics from University of Madras, India

Certificate in Marketing Management from Indian Institute of Management, Calcutta, India

Certificate in Commercial Arbitration from Indian Council of Arbitration

EXPERIENCE:

Forescout Inc., Campbell, CA Sep’13-Present

IT Manager (Dec’14 - Present)

Reporting to VP (IT)

Working with leadership to build portfolio and project raodmaps

Responsible for Business Applications Projects

Implemented Marketo as platform for Marketing Operations and MRM.

Managing Integration Projects – ERP/CRM/Licensing Applications/Install Base

Change Management

Member of Business Transformation Team

Project Manager (Sept ’13 – Dec ’14)

Working with Global Sales, R&D, Product Management team across the globe; Europe, Asia, Japan, Israel and Americas

NetSuite Customer, Sales Order and Products with Salesforce.com integration and move CRM functionality from NetSuite to Salesforce.com.

BRD and Design documents.

Managed Partner Portal, Deal Registration and Partner onboarding application implementation.

Support (Service Cloud) implementation in SFDC from RightNow.

MDM Project Management.

Brocade Communication, San Jose, CA July ’11 – Aug ‘13

Project Manager

Engaged for BT and PRM enablement for Campaign, Marketing Management and Lead Management

M&A relating to CRM and PRM processes and tool enablement

Liaised with Sales and Marketing in changing the business model and introducing direct sales

Aligned Marketing Management with direct and indirect sales changes

Prioritized functional enhancements in SFDC CRM to facilitate PRM implementation using SFDC which was managed through web application.

Design and recommendation for Marketing automation; MDM tool, CRM, Analytics and Campaign ROI reporting.

Implemented Salesforce for Outlook

Implemented Aprimo-Salesforce integration.

Currently the Delivery Manager for Sales & Marketing cloud, Partner Cloud and Service Cloud. Managing all the three technical lead and offshore team of vendor HCL.

SunGard, Wayne, PA May’11- July’11

Project Manager

SunGard help government agencies, including public safety and justice, utilities and non-profits, provide more effective services to their citizens and communities. With more than fifty partners they needed to automate their partner interaction and integrate with their existing SFDC CRM.

Helped SunGard define PRM requirement based on interviews with top management and their expectations

Architected solutions for Partner Lead Management, Escalations, Deal Registrations, sales cycle tracking, partner collaboration, targeted notifications and announcements to select partner groups and reporting.

Delivered on time within budget.

Sun Power Corp/ Accenture, San Jose, CA Mar’10 - April’11

IT Manager

As IT Manager was responsible for developing CRM/ PRM solutions, managing external facing solutions applications and tools for Partners and end customers.

Sun Power implemented enterprise CRM for the Residential & Commercial business unit which use indirect sale and in the next phase deployed CRM for all business with direct sale model.

CRM deployment was the single most important IT program for Sun Power.

Sun Power centralized all customer facing applications on Salesforce CRM platform. This helps to manage rapidly growing external customers for both direct and indirect sales. The list CRM modules implement are Lead, Opportunity, Account and Contact, Case Forecasting, Deal registration, Campaigns, Quotes, Dashboards, Reports, Approvals and Workflows.

Strategically managed stakeholder and senior management to successfully achieve program objective

Collaborate with SunPower business team and Partners signed to participate in beta release

Conducting CRM individual module workshop to gather detailed business requirement, do GAP analysis, and finalize process design document (PDD) and future process flow.

Defined the three year Roadmap for SunPower’s Partner Portal on Salesforce PRM platform and created solid foundation for partner system integration

Managed offshore development team, data cleanup and prepared cutover plan. Managed the rollout of enterprise CRM using agile techniques for rapid development, coordinated with global business units both in US and Europe

Managed program budget, system integrators, stakeholder communication, risks & finally delivered program on time and within budget

Defined platform architecture for UI & Data integration and selection of integration tool

Completing the Strategic Design; defining the business capabilities (by process and sub process), business differentiators, identifying the key business requirement(s), key enabler(s), and KPI(s).

Collaborate with 3rd party AppExchange solution vendors, program manage their deliverables, manage contracts, budget etc.

Integration with 3rd part applications via. Web Services e.g. Sun Power University, Lead generation vendor via. Web API, Training & Marketing fund management software etc.

Partner Portal on Salesforce PRM

Sun Power implemented Partner Portal on Salesforce PRM platform replacing the legacy portal. The number of partner users world-wide was about more than 3200.

As PM was responsible for a large portion of this mission critical implementation.

Created a strategic design to integrate federated 3rd party application with Single-Sign-On, custom applications on Force.com platform and direct integration with backend ERP systems.

Redefined partner on-boarding process via. Automation. I was the system administrator and gatekeeper for granting access to both CRM/PRM.

Created an Integration platform on CastIron to exchange data between Oracle ERP & SFDC, and SFDC with 3rd party application based on SOA architecture.

Solar System design applications which help to lay out the panels on top of the roof, based on how much electricity required to be generated. The tool generates a configuration with number of panels, inverters, mounting system and kits etc. and this configuration data was used by online ordering to create the PO from the Partners.

Designed a new Channel Program site on the Partner Portal (SunRise). This application helped partners a. To grow their business b. Provided Incentives c. manage their marketing funds.

Designed partner performance dashboard by aggregating data from multiple source systems like ERP, CRM and 3rd party vendor applications

eCommerce on SFDC Force.com

Online Ordering: SunPower implemented a secure online ordering application on Partner Portal for Residential Partners which was built on SFDC Force.com a PaaS. This was a global tool and it was implemented both in Europe and North America. Architect, lead and PM for overall delivery of this program.

Feasibility study and product/SI evaluation selection

Defining and created the new to-be process

Completed the technical design and defined the integration platform.

Redesigned custom Solar configuration tool used by partners to design roof layout, this tool create the BOM as part of the system configuration and integrated using Force.com –a Platform-as-a-Service(PaaS)

Designed interfaces with the online ordering with back-end Oracle ERP (OM).

Managed phased rollout of this program worldwide.

Serene Corporation Feb’10 – Mar’10

Project Manager – Siebel On Demand

CRM, Siebel Analytics and Reporting

Siebel On Demand call center, sales call management for factory direct sales

Advertisement effectiveness metrics implementation for call center

Service Call appointment optimization for call center.

Life Technologies, Foster City CA Apr’09-Feb’10

Project Manager – Siebel and Salesforce.com

Life Technology was formed by the merger of the bio tech leader, Applied Bio Systems (ABC) and Invitrogen.

ABC had Salesfroce.com and Invitrogen Siebel for managing the SFA.

Strategy for migration of SFA from Salesforce.com to existing Siebel production environment with different Account structure and overlapping customer Accounts.

Territory realignment of ABC Salesforce for North America and EMEA

Architected the List Import tool and process for marketing leads.

Worked with Business and the development team on resolution of issues around contacts and Accounts duplication as a result of migration from SAP, Salesforce.com and other legacy marketing and service request database and applications.

Prepared proposal for corporate MDM (Master Data Management).

Project Manager for DQ implementation.

JSM Systems Inc, Cupertino, CA Jan’09 -Apr’09

Utility Energy Solution Architect - Salesforce.com (Custom Application)

Conceptualization of requirement for the design of Energy Efficiency application for Utility industry.

Prepared Business model and ROI.

Prepared data model in salesforce.com

Prepared data requirement, business rules and process.

High level design of analytics and reporting requirement.

This solution is being built on Smart Meter technology and primarily intended for Consumers and Utilities

Network Appliance, Sunnyvale, CA Sep’08 – Dec’08

Siebel 8.0

Sales Force Automation

Partner Management

Service Management

Quotes & Pricing

Product Configuration

Revenue Recognition

Order Management

Integration with enterprise applications (CRM/SAP/Oracle/MDM)

Sales Incentive Compensation

Data Warehouse for compensation, sales and service reporting (OBIEE)

VMware, Palo Alto, CA Jan’08 – Aug’08

IT Business Partner for Professional Service Organization

Accountable to the Business for all day-to-day IT related issues for all the applications used by PSO - Quick wins and Projects, Release Management and Post Release support.

Professional Service Automation:

Identified and crystallized process and system requirements to address their strategic objective - improve revenue recognition

The key factor contributing to my success has been the buy in of the stake holders by involving them in capturing the current process and presenting redundancies, multiple handling, inconsistent formats and other issues and guiding to more streamlined high level process.

Employed VSM (Value Stream Mapping) to capture current Process and high level requirement to stream line process for Professional Service(PSO) automation

Evaluated various packaged solutions using vendor selection matrix and recommended solutions.

Prepared Business Case with impact and ROI analysis and participated in discussions with Finance for approval.

Prepared project proposal with resource requirement, dependencies and timelines.

Prepared Business Requirement Document (BRD)

Prepared Functional Design Document (FSD) with process flow and data flow diagram and use cases

Reviewed Technical Design Document (TDD) prepared by the development team

Refined timelines based on TDD

Partner Management Solutions:

Worked with Sales Ops and identified areas of Business process for automation, integration requirement, access security and alignment with other enterprise applications.

Presented various solutions scenarios with POC with salesforce.com

Prepared the BRD for the PRM implementation in Salesforce.com and integration with Siebel, Oracle EBS and corporate web.

Aperto Networks, Milpitas, CA Dec’07

Project Manager/Salesforce.com

Aperto were using Salesforce.com for their SFA but were using home grown applications for Global service call center, handling RMA and analytics.

Prepared project proposal for Service implementation with salesforce.com

Identified synergic areas for integrating sales, marketing and service applications

Provided value added logistic solutions by leveraging salesforce.com

Cases (Service Request)

Solutions

Knowledge Base

RMA

Price Analysis.

Premera (A BlueCross Company), Seattle, WA Oct’07- Dec’07

Architect– Product and Quote Management (Oracle Consulting)

Oracle Consulting was engaged to prepare project plan for implementation of Siebel for Quote and Order Management for their Sales, Field Sales and Partners. I was engaged by Oracle Consulting to do the requirement gathering, scoping and solutions designing for product and pricing process.

Responsible for mapping the existing product management and pricing process.

Conducted workshops and JAD meetings with cross functional groups to identify the redundant process, required approval process for underwriting requirements.

Prepared the Business Flow diagrams and Data flow diagrams.

Helped the Project Management in aligning the Product and Pricing process with other Business Process and define integration requirements with specialized pricing applications.

Worked with Facets for integration of claim systems.

Prepared FSD for Product catalog and Product Configuration requirements.

Worked with developers to do prototypes and do the proof of concept (POC)

Prepared the time and resource requirement for Product and Price implementation in Siebel.

The Project Plan was submitted on time.

Network Appliance, Sunnyvale, CA Mar’05 - Sep’ 07

Lead, Opportunity, Sales process, Forecasting, Quote, PVR, B2B, Partner and Channel Management, Four Tier Sales Model Management

Pricing of Systems, Bundles, Attribute pricing, volume discounting, contract pricing

Three tier Partner Management; Partner, Distributor, Consolidators. Discounting for various Channel Partners; Distributors, Resellers, consolidators and ASP partners

OEM Partner Management.

Partner Registration, Campaign and Trade shows and Market Development Fund Management(MDF),

Partner Portal, Product and User administration and solutions and Literature.

PVR (Price variation Requests) process and approval escalation process for discounts and gross margin.

Working with Sales Operations in Americas, EMEA and APAC and PMO (Product Marketing organization in the US

Monitoring and tracking of development, QA activities and UAT and Release Management.

Production Support Post-Release production support bug management.

Designed Integration with Oracle for Order creation and BOM transformation, Vantive for Service Order and contract validations and with CMAT for Customer Master Creation and validations.

Data Analysis:

Carried out analysis of the Opportunity Cost of PVR approvals (Price Variation Request) versus gross margin saved and championed for PVR workflow based on gross margin instead of percentage discount on individual category. Successfully implemented new PVR approval functionality in Siebel 7.8

Designed data cleansing and transformation of accounts, contacts and address in preparation for new Customer Master Data Management for all enterprise applications functionality. Changed One to One Account Address data structure to one account multiple address structure. This reduced the number of account record and maintenance besides better cleansing using D&B data.

BEA Systems, San Jose, CA Sep’04 - Mar’05 Project Manager/ Territory Management

Architected the Territory Assignment in Siebel using new features and rationalizing the process of assignment in consultation with the Business.

Defined and instituted process and procedures for offshore production support model for Siebel Application for Accenture team.

ADDITIONAL WORK EXPERIENCE UPON REQUEST

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