Customer Service, Administrative Assistant, Office Manager
Resume:
Guillermo A. Romero
acqfax@r.postjobfree.com
OBJECTIVE:
EDUCATION:
Computer Knowledge
Looking for an administrative position where to apply my knowledge and experience.
1971 - High School Diploma – Monrovia High School Los Angeles, CA
1972 – Miami Dade Community College – General Studies Miami, FL
1973 – PUCP, Catholic University of Peru – General Studies Lima, Peru
1974 – UNI, National Engineering University of Peru – General Studies Lima, Peru
Word, Excel, Outlook, PowerPoint, MHS Database (Vista Health Insurance Application), and IDX (Coventry Healthcare System).
WORK EXPERIENCE
Cognosante Coconut Grove
In-Person Assister (Navigator) Temporal Position South Miami, FL
Assist customers to enroll in the Affordable Care Act Health Plans 10/2014 – 02/2015
AETNA Health Care (former VISTA/Coventry Health Care Insurance) Sunrise, FL
Operations Specialist - Enrollment Department 06/2006 – 06/2014
Individual Account Enrollment & Maintenance.
Responsible for Developing and Enhancing Customer Relationships.
Interfaces with Customers verbal and written concerns.
Investigate, analyze, and resolve outstanding issues to achieve customer satisfaction.
Maintain complete and accurate documentation of all customer interactions.
Proactively take responsibility for own self-development. Support individual and team goals and initiatives; accept ownership for individual results.
Hilda’s Interiors (Business Closed) Miami, FL
Office Manager 10/2003 – 05/2006
Marketing Support: Advertisement.
Review & Process Work Orders with Sales & Operations Departments.
Place Purchase Orders to Company Vendors.
Overview & Control Operations & Inventory.
Coordinate Delivery/Installs with Clients – Customer Service Support
Final Billing - Support to CPA.
In House Sales to Walk-Ins, Cashier.
Occidental Petroleum Corporation Jungle Operations, Peru
Senior Administrative Coordinator
General Maintenance Department 1980 -2002
Supervise 12 office clerks within 4 Operation sites.
Coordinate inter-department relations. Providing a better work environmnt setting within company standards.
Maintain personnel attendance & payroll records.
Translation and interpretation service.
MIS link and Support on new & updated Software.
Production Equipment Inventory, Technicians Tools & Office Supplies: Control & Requisition.
Monitor work orders with Sub-Contractors.
Coordinate Air Transport for Maintenance,Transportation $ Construction Personnel & Cargo.
Responsible for Special Visitors, lodging, meals & transport.
Developed Technical Library for Personnel Support & Overview Technical Training.
REFERENCES:
Available Upon Request
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