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Customer Service Manager

Location:
Hampton, VA
Salary:
25000
Posted:
June 25, 2015

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Resume:

CHRIS MOLLOY

*** ********* **** acqfan@r.postjobfree.com

Yorktown VA 23693 757-***-****

SUMMARY OF QUALIFICATIONS

• Strong and diverse management background and experience that includes the recruiting, evaluation, coordination, and supervision of employees and field offices.

• Vital part of hiring team for several years. Actively participated in hundreds of interviews with perspective associates, scores of assessments and involved in local recruiting.

• Fully qualified on performance review process, corrective actions and goal setting. Excellent trainer and mentor, both on procedures and service issues.

• Extensive administrative experience includes auditing, processing, annual budgeting, staffing, operational assessments, research, and planning.

• Highly analytical, with attention to detail. Research, analyze, and respond to competition, suppliers, and market trends with effective and amicable solutions by developing strategies for alliances, acquisitions, and mergers.

• Excellent interpersonal skills. Relate quickly and easily to a wide range of cultures, personalities, and business levels. Traveled extensively to meet with and assist representatives. Work well independently or as an active team player.am able to support the company’s goals and objectives and tie them to associates duties.

• Solid organizational ability. Highly successful at prioritizing multiple projects in fast-paced environments while consistently meeting all time and quality requirements.

• Highly adept at strategic and operational problem solving. Effectively coordinate assigned departments to simplify procedures and increase productivity.

• Extremely motivated, industrious, and goal-oriented.

EDUCATION, LICENSES and DESIGNATIONS

Master’s Degree in Business Administration

UNIVERSITY OF CHAPMAN, ORANGE, CA

Bachelor of Arts: Economics

UNIVERSITY OF MARYLAND, COLLEGE PARK, MD

Nationwide Mortgage Licensing System, 1070167

California -DBO Mortgage Loan Originator License

General Services Representative Series 7, 66 FINRA, 5635053

Fire and Casualty Broker/Agent 0F88991, Department of Insurance,

State of California

Accident and Health, Department of Insurance 0f88991, State of California

PROFESSIONAL EXPERIENCE

2004-present Pacific Atlantic Real Estate Mortgage Group

Real Estate Broker, Owner

2011 Cygni Capital Group, investment Bank

Vice President, Costa Mesa CA

2009 National Agents Alliance

Field Underwriter/Manager

2009 Metropolitan Life,

Financial Services Representative, Los Angeles CA

2003-2004 United American Mortgage, Irvine, CA

Loan Officer

2002-2003 Head Financial Services, Long Beach, CA.

Team Leader, Loan Officer

2000-2002 GMAC INSURANCE, ONTARIO, CA

Team Leader/Senior Litigation Examiner

• Developed and conducted training sessions.

• Assisted in supervisory responsibilities.

1999-2000 CLAIMS TEMPS, ORANGE, CA

Litigation Examiner

1988-1999 GEICO INSURANCE, SAN DIEGO, CA

Claims Manager 1997-1999

• Coordinated and participated in the annual budgeting, staffing, and planning process.

• Received numerous promotions in recognition of professionalism and skills.

• Recruited and trained external vendors for designated areas and states.

• Assisted in budgeting process and goal-setting.

• Responsible for the training, evaluation, and supervision of assigned associates.

• Built local team of representatives, and geographic partners that allowed profitability to expand considerable.

• Handled the supervision and training of liability and frontline staff.

Customer Service Supervisor 1992-1997

• Supervised and directed customer service representatives.

• Mentored and developed a number of associates.

• Actively involved in recruiting, training and development of associates.

• Helped establish new offices in Frederickburg and San Diego. .

Litigation Examiner 1991-1992

Bodily Injury Examiner 1989-1991

• Processed first and third party claims in accordance with company guidelines and statutory requirements.

Specialist 1988-1989

COMPUTER KNOWLEDGE AND EXPERIENCE

Microsoft Word, Excel, Access, PowerPoint, and others.

References Available On Request



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