Customer Service Quality
Resume:
DAVIN G JANIKOWSKI
Rosemount, MN 55068
************@*******.***
ACOMPLISHMENTS
Completed Truck Drivers training, have Class A w/air brake. Developed an automatic replenishment program for floor stock material to ensure a continual supply of material. Set min/max levels and suppliers responsibilities. Saved the company 720 buyer hours and $100,000 purchase order costs the first year. * Reduced material cost an average $70,000 per year through negotiations with suppliers, change of manufacturers, or quantities breaks. * Reduced commodity vendor base by 20% to provide more leverage during negotiations. * Supervised purchasing staff (3) while purchasing manager traveled on company business or on vacation. * Trained new buyers in the use of Mapics system and purchasing procedures. * Designed and developed manual receiver for receiving material shipped directly to end user by supplier
JOB HISTORY/DUTIES
City Driver
Brauns Express
Eagan, MN’
Start date Jul,2014 End Date Feb 2015
Drove 26 ‘ dock truck for local deliveries, preformed pre & post trip on vehicle, customer service at delivery point.
Warranty & Parts
Anderson Diesel Truck Services
Rosemount, MN
Start Date: Apr 2011 End Date: Feb 2014
Handled breakdown & warranty services for over the road trucks both company and owner operators.
Entered historical data for future reference. Kept operations apprised of vehicles down time.
Assembler
Wal-mart Inc
Hastings,MN
Start Date: May 2010 End Date: Apr 2011. Assembly of store displays, furniture, outdoor equipment, and toys. * Stocking shelves on sales floor * Helping customers with locating items to purchase
Purchasing Agent
Gemini Inc
Cannon Falls,MN
Start Date: May 2005 End Date: Feb 2009
Ensured manufacturing had quality material for production at a reasonable cost. * Firmed metal cost with mills prior to placing purchase orders to ensure material was not subject to increased cost at time of delivery. * Inventoried corporate metal stock on monthly bases and rectified any discrepancies with manufacturing plants located in 5 satellite locations. * Updated inventory spreadsheet monthly and submitted copies to plant managers and corporate officers to keep them apprised with respect to inventory levels and months of material on hand.
Vehicle Maintenance Coordinator
Pro Stop Truck Services, Div of Dart Transit Co
Eagan,MN
Start Date: Nov 2001 End Date: May 2005
Assist contractors and drivers with obtaining repair services that can be completed quickly, properly, and at a competitive price with respect to keeping downtime to a minimum. * Investigated and selected vendors for trailer repairs and placed purchase orders to vendors based on price, lead-time, and quality of repairs. * Maintained data base for truck and trailer repairs. * Interacted with various departments to keep them abreast of problems that arise that could result in a service failure. * Worked as a team with other Coordinators to ensure that information is passed on from one shift to the next.
Lead Line Crewman
South St Paul Flight
St. Paul,MN
Start Date: Jan 2001 End Date: Sept 2001
Managed line crew to ensure rental aircraft were cleaned, fueled and ready for flight. * Prepared fight schedules for rental fleet * Ensured aircraft repairs and inspections were addressed by maintenance.
Buyer
ThermoRamsey Inc
Coon Rapids,MN
Start Date: Feb 1976 End Date: Jun 2001
Investigated and selected sources of supply and placed purchase orders most advantageous with respect to cost, delivery, and quality. * Monitored open purchase orders to ensure that price, delivery, and quality specifications were being met. * Established rapport with vendors and future vendors through vendor visits. Investigated facilities and their ability to meet quality requirements, specifications, and delivery dates. * Worked with engineering and production planning to ensure price and delivery of material expectations. * Checked and approved invoices for payment of closed orders and resolved cost discrepancies with suppliers and accounting department. * Expedited overdue deliveries; reviewed and processed claims against suppliers for unsatisfactory material or parts. * Identified and reduced material costs without jeopardizing quality standards.
EDUCATION
DEGREE: Bachelors Degree
Major: Aviation Management
Metropolitan State University, MN
Courses:
Major: Liberal Arts
Minneapolis Community College, MN
Courses: Effective Negotiation, Karrass Negotiating Programs, Lakeville, MN Airlake Flight School Private Pilot License
Class A CDL w/air brake Heavy Metal Truck Training, Inver Grove Heights, mn
NOTES AND ACTIVITIES
SUMMARY: PROFILE * Extensive experience in buying, Metal - mill direct and through service centers (Brass, Aluminum, Stainless Steel), Injection molding, Electronic/Electrical, Mechanical, Hydraulic and Pneumatic components, Fabrication/Machining, Castings, Plating, MRO in an ISO 9001 manufacturing environment. * Proficient in reading and interpreting blueprints and engineering documents. * Computer literate in MS Word & Excel, Corel WordPerfect & Quattro Pro, and Mapics systems. * Able to work efficiently and compatibly in a team environment. Quick learner, proactive. * Adept at multi-tasking. Works well under pressure and time constraints. * Excellent customer service skills.
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