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Customer Service Administrative Assistant

Location:
New Delhi, DL, India
Salary:
25 k
Posted:
June 24, 2015

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Resume:

CURRICULAM VIATE

DIVYA NARULA

A-*/***, KESHAV PURAM

New Delhi-110035

Mob: 986-***-****,995-***-****

E-Mail Id: acqevr@r.postjobfree.com

Experience Summary:-

To obtain a position as an administrative assistant in which my organizational abilities can be fully utilized. Where there is a need for a variety of office management tasks including – computer knowledge, organizational abilities, business intelligence and database program.

Academic Qualification:-

* Pursuing B.AProg from Delhi University. (3rdyear)

* 12th passed from C.B.S.E Delhi (2008) from SarvodayaKanyaVidhayalay School.

* 10th passed from C.B.S.E Delhi (2006) fromSarvodayaKanyaVidhayalay School.

Professional:-

* Done Library Course from Rang NathanBhawan, Naraina.

* Done Senior Diploma in music from Allahabad University.

* Done Basic Computer course from F-Tech, Shalimar Bagh.

Skills and Proficiencies:-

• Working Knowledge of MS-Office

• Planning and Scheduling.

• Written Communication

• Customer Service

• Internet Research

• Telephone Reception

• Knowledge in Short hand.

Work Experience:-

Worked with Maple bear school, Rajouri Garden as a Administrator from Apr 2014 – Jan 2015. (9 months)

* Hiring of Teachers and other supporting staff.

* Creating monthly report, incorporate changes and sends to head office

* Write-up of newsletter highlighting key events and concepts taught for website.

* Preparation of all school activities indoors and outdoors, and managing the budget.

* Organizing PTMs preparing for them- class, observation charts, board, portfolios etc

* Connecting with team and evaluating progress.

* Counseling and updating data of all queries in database.

* Updating and maintaining all students records,

* Note down of observations/concerns/ comments from parents, question from team and connect with head office.

* All other administrative work, (stationery, uniform stock payment update, birthday celebrations, booking of events and consent from parents, stock of day care, fortnightly stock buying

Worked with Vibrant Solution as an Operations & Administration Personnel from April 2013 to Jan 2014. (9 months)

Role &Responsibilities

• Maintaining Excel Trackers for various hiring activities.

• Handling employee databases in soft form and files management.

• Manage & update various recruitment related trackers to generate monthlyquarterly reports.

• Salary negotiation, generating offers & updating the new joinerrecords.

• Monitoring biweekly payroll expenses

• Coordinating department HR actions

• Establish procedures to standardize work processes and implement decisions.

• Solve problems, which require gathering and analyzing basic data and information.

• Track budgets and other financial data; assign charges to accounts, prepare documents to pay bills; processes purchase orders and orders supplies and other equipment as needed.

• Investigate and analyze information; solve problems and resolve issues using facts, written policies, procedures, or specifications.

Worked with Presidium School as HR Executive from Jan 2011to April 2013. (Approx 2.5 yrs)

Reason of Leaving: Got better opportunity

Role &Responsibilities

HR Operations.

• First level salary negotiation, generating offers & updating the new joinerrecords.

• Coordinating for various Inductionprogrammes to be conducted.

• Coordinating employee joining formalities & follow ups.

• Maintaining Excel Trackers for various hiring activities.

• Handling employee databases in soft form and files management.

• Manage & update various recruitment related trackers to generate monthlyquarterly reports.

• Maintaining Audit Report and Exit Report on monthly basis

• Maintaining PF, ESI records of employees.

MIS.

• Generating data to prepare monthly & annual reports.

• Independently preparing monthly MIS. Manage HRIS system.

• Maintaining interview MIS Reports.

Previously Worked with ElMech Integrated Services Pvt. Ltd. as an Administrative Officer from March

2010 Dec 2010 (11 months)

Reason of Leaving: Company Shifted

Duties and Accomplishments:-

• Reviewing and approving payables

• Developing and managing the department budget.

• Tracking expenditures

• Monitoring biweekly payroll expenses

• Coordinating department HR actions

• Collecting and reporting performance metrics

• Planning and coordinating office space realignment

• Implementing, recommending and training the staff

• Preparing reports and presentations.

• Responding to employee, citizens and retiree inquiries received by email, letter, telephone or walk-in.

• Additionally, performed various research and analysis assignments involving HR and other management issues.

• Establish procedures to standardize work processes and implement decisions.

• Solve problems, which require gathering and analyzing basic data and information.

• Track budgets and other financial data; assign charges to accounts, prepare documents to pay bills; processes purchase orders and orders supplies and other equipment as needed.

• Investigate and analyze information; solve problems and resolve issues using facts, written policies, procedures, or specifications.

Responsibilities:-

• Assisted and maintained good rapport with clients in the absence of Asset Managers.

• Composed, typed, and organized data.

• Created documents and presentations from source material.

Personality:-

• Willing to learn and jovial in nature.

• Hard Working.

Personal Detail:-

D.O.B : 17th February 1991

Father Name : Mr. Sunil Narula

Language Known Hindi, English, Punjabi

Hobbies Music & Driving

Marital Status Unmarried

(DIVYA NARULA)



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