Post Job Free

Resume

Sign in

Customer Service Assistant

Location:
United States
Posted:
June 24, 2015

Contact this candidate

Resume:

Donanji A. Hernandez

***** *********** ** ********* ** 28273 – 980-***-**** – acqevk@r.postjobfree.com

Objective

A personable Human Resources Assistant with more than 8 years of experience, who is highly organized, has strong attention to details and who is capable of working with confidential information. I’m a HR specialist who has experience of recruiting, improving employee relations, carrying out staff inductions and organizing employee training. What makes the ideal for this role is my extensive knowledge of all activities related to HR such as recruitment, develop and assist training material for new employees, onboarding personnel, personnel action forms, benefits, and employee orientation. I am someone who will always represent the HR department and company in a professional manner. Aside from my administrative abilities, my pleasant manner also enables me to communicate effectively other HR staff and work closely with line managers and individual employees. At this moment in time I am looking for a suitable position with a company that will help me to fulfill my true potential.

Experience

HR Administrator

Insource Performance Solutions, Charlotte, NC

May 2010 – Present

Responsible for supporting the HR team in a fast paced office environment, and assisting them with the day-to-day efficient operation of the HR department.

Building productive, collaborative relationships with employees, and HR business partners.

Assisting with employee relations.

Audits all new hire paper work including electronic I-9’s and new hire applications,

Maintaining employee files and the HR filing system.

Processing Exit Forms, Warnings and various Employee paper works.

Helping employees with benefit issues.

Processing employees’ vacations, wage verifications and new enrollment for Medical Insurance Plan.

Examining employee records to answer inquiries and provide information to authorized persons.

Responding to applicants regarding job openings.

Planning and coordination HR presentations and training sessions.

Using word processing software and printers to create a variety of documents and reports.

Reviewing resumes and applications sent in by job applicants.

Scheduling interviews for job applicants.

Conducting pre-employment background checks on prospective employees.

Preparing badges and passes for staff.

Assembling new hire information packs.

Writing up job descriptions.

Assists in the processing of full and partial unemployment claims.

Customer Service Representative (Seasonal)

Aerotek, Charlotte, NC

January 2010 – May 2010

Handle inbound /outbound calls

Fallow up on customers account

Update costumer accounts by closing mortgage cases

Recruiter (Seasonal)

SMX Staffing Agency, Charlotte, NC

May 2009 – November 2009

Conduct phone screening and interviewing potential candidate

Performance criminal background check and drug test new hires

Manage new hires orientation that include a general review of company policies and procedures

Audits all new hire paper work including electronic I-9’s and new hire applications,

Buyer

Kimberly Clark, Santo Domingo, DR

January 2006 – February 2007

Handled vendor negotiations on a daily bases.

Negotiating prices, quantities and delivery time-scales

Developing effective working relationships with our suppliers

Developing new supplier relationships

Placed purchase orders

Confirmed purchase pricing orders and delivery dates with vendors.

Considerable qualifications include

Strong research and analysis, organization, and decision-making abilities Multi-tasking Detail oriented Meticulous performer Positive attitude Verbal and Written proficiency in Spanish Personnel supervised with more than 160 employees Experience with Applicant Tracking Systems Assistant

Effective communication; written, oral, and through presentations.

Marketing in Master – Feb 2006 Bachelor Degree in Business Administration Sept 2002 Human Resource certificate program - April 2011

Interests

Seeking to grow as HR Assistant/Coordinator in a dynamic, goal-driven company in need of agile, versatile, goal-driven employee, who is willing to put time, effort, and hard-won experience into the job.



Contact this candidate