Consumer Loan Originator

Laura Luangsana

**** *. **** * ****: 206-***-****

Salt Lake City, UT 84124 acqevh@r.postjobfree.com

Education

University of Utah- David Eccles School of Business

Bachelors of Science, Business Administration

August 2011 - May 2015

Experience

America First Credit Union, Consumer Loan Originator, Level 10

Salt Lake City, UT

April 2014-Present

Responsible for representing the credit union in a professional and courteous manner by providing excellent member service. Whether it is educating members on products/services or answering general questions on their account.

Interviews, takes applications, and processes documentation on loan requests. As well as conducting personal and telephone interviews for alternatives, credit criteria, interest rates, and loan documentation with the member in a manner that elicits a positive response from the member.

Actively sells: credit life, disability, and GAP insurance. Ensuring members are aware of Members Financial Services and Financial Counseling.

Evaluates and verifies loan applications and credit criteria and ensures the loan is accurate with all of the information collected and provided in order to be reviewed by an underwriter for a decision.

Notary for the State of Utah since January 2014.

24 Hour Fitness, Membership Counselor

Taylorsville, UT

July 2014 - Present

Generating leads or new business through member promotions, leads, referrals, and guest passes. As well as having the accountability to follow-up with those guest encountered.

Responsible for representing 24 Hour Fitness to prospective members ensuring they have a welcoming, informative, and enjoyable experience during their visit which ultimately leads to them purchasing a membership.

Being able to connect with guests and personalizing the experience by actively listening to the member’s goals and being able to represent the club in a manner that is appealing to potential members throughout the tour they’re presented on.

Integrating personal training into the tour so that prospective members can get a better understanding on how that will play a vital role in achieving their fitness goals.

Being knowledgeable on current marketing campaigns in order to effectively communicate with current members and potential members.

Maintaining relations with current members and being their resource for questions or concerns. As well as following up with them to see how they are on their track to a healthy lifestyle.

America First Credit Union, Teller

Kearns, UT/ Salt Lake City, UT

April 2012 - April 2014

Began at the credit union as a Level 3 Teller, Level 4, and then in July of 2013 became a Certified Teller.

Processed cash advances, cashier’s checks, money orders, bank to bank wire transfers.

Accurately and efficiently assisted members in daily financial transactions such as: deposits, withdrawals, transfers, and loan payments.

Strong balancing routine as well as being a custodian over the vault.

Balancing the ATM and posting the ATM deposits along with night deposits.

Being responsible for preparing and posting schedules.

Doing various audits to maintain the branch is in compliance with current rules and regulations.

Responsible for ordering cash to supply the branch months in advance.

Buckle, Freight Coordinator

South Jordan, UT

July 2011 - August 2012

Managed the shipments that came and left the store.

Placed security tag onto clothing prior to being displayed on the sales floor to prevent theft and maintain inventory.

Displayed the merchandise in an aesthetically pleasing manner to entice customers to purchase it.

Projects/Accomplishments

Well Look at That

A business that three classmates and I started for a school project, and plan on continuing post-graduation.

Providing a centralized location where local businesses and consumers are able to network between one another.

America First Awards

Receiving awards for top cross sells and funded loan dollars in the Metro Market at our quarterly market meetings.

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