Customer Service Manager

Drena Campbell

** *********** ***

Amelia, OH ***02

Phone: 513-***-****

Email: *.*****@*****.***

Objective:

After joining Amon Incorporated, a Manufacturing Company specializing in the P.V.F. field 2 years

after it was founded, I helped build it into a major player in the valve automation field. The company

was sold to new owners and I have completed my contractual obligations to them. I am now ready to

use my vast experience, organizational skills, and knowledge to help make a difference within your

company. I am excellent at multi tasking and have superior verbal, listening and communication skills. I

pride myself on paying attention to detail while maintaining a high level of accuracy. Using these skills I

provide exceptional customer service, good decision making skills, great bookkeeping, and excellent

time management throughout my daily work day. I would like to bring these skills to your company. I

believe in teamwork and always step up to lead.

Experience:

1996-Present: Amon-Wellex Incorporated Amelia, Ohio

• Office Manager: Providing administrative support while supervising employees and

reporting directly to Owner, and the C.E.O. of the company.

• Responsible for a vast array of administrative functions. This includes but is not

limited to; arranging calls, meetings, preparation of reports, file management, sorting

mail, and attending to requests for information and general correspondence.

• Answer and transfer inbound phone calls, welcome and direct visitors and clients.

Also general clerical duties, resolve administrative inquiries or issues, prepare written

responses, prepare agendas for meetings, prepare schedules, record, compile,

transcribe, and distribute minutes of meetings.

• AP/AR position: Organizing and maintaining up to date financial records using

QuickBooks. Pay invoices by verifying transaction information; scheduling and

preparing disbursements; obtaining authorization of payment. Obtain revenue by

verifying transaction information; computing charges and refunds; preparing and

mailing invoices; identifying the delinquent accounts and insufficient payments.

Collect revenue by notifying delinquent customers, as well as notifying them if they

have insufficient payments.

• Maintain account ledgers by posting all account transactions. Verify accounts by

reconciling statements and transactions. Resolve any account discrepancies by

investigating documentation; issuing stop payments, or adjustments.

• Provided training and assistance to staff during the implementation of E2 M.R.P.

software. Using my excellent typing skills I enter all orders and create routers for

production using this software. Very adept at using Microsoft products: Excel,

Office, Outlook, Power Point, Notebook and Word.

• Responsible for managing and delegating assignments to multiple office associates.

• HR position: Responsible for employee relations including interviews and hiring

decisions for office associates. Duties include processing payroll for an outside payroll

company and helping employees with health insurance questions and needs.

• Set employee schedules in accordance to company needs.

• Account Manager for top customers with sales over 1.5 million dollars per year while

receiving many accolades from these customers.

• Purchasing of raw materials, including metal, fasteners, office supplies, and everyday

shop needs.

• Multitasking comes natural to me and I am used to a fast pace and high pressure

situations.

• Production Coordinator and Supervisor in charge of keeping jobs on time and

routing them through production and final shipping.

• Leading daily morning meeting with Shop Foreman, and shipping department

creating a daily schedule for production.

• Responsible for communicating with purchasing agents daily.

• Quoting potential projects and coordinating any additional components that may be

needed for client’s project.

1994-1996: Jay Instruments Cincinnati, Ohio

• Inside Sales for (2) outside salespeople.

• Customer service on a daily basis to all outside sales clients.

• Quoting of material, and components for projects.

• Coordinated freight shipment of all incoming components of each project and

coordinated and scheduled all outbound projects upon completion.

• Entered all new orders from clients, as well as any additional items needed for

projects.

• Quoted small potential projects to clients on a daily basis.

• Communicated daily with outside salespeople and kept them abreast of all daily

dealings with their clients.

1992-1994: Target Cincinnati, Ohio

• Front Line Supervisor.

• Supervisor for all of front checkout lines, guest services, and the snack bar.

• Coordinated all breaks and lunches for all cashiers, guest service employees, and

snack bar employees.

• Ran weekly reports for end cap change outs at the end of the registers. This included

product labels, pricing labels, rearranging of product, and releasing the report tickets

to the back room supervisor so new product could be pulled and brought to the front

of the store.

• Maintained the 4 per line rule, and when exceeded rang customers out on a register

myself.

• Took care of any errors with product pricing, exchanges and returns, and any

challenging customers.

• Did snack bar inventory weekly and assisted the snack bar supervisor in ordering

product that was low on inventory.

References:

Bill Miller: Owner of Nightwine Valves & Actuation. 216-***-****

Maria Terry: Purchasing Planner of Flowserve Corp 931-***-****

Mark Huffman: Purchasing Manager of Flowserve Corp 931-***-****

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