JAVED HUSAIN, PMP, MBA

* ******** ********* ******** *******, IL 60139 630-***-****

acqeuu@r.postjobfree.com

Management Professional with over 16 years of experience and expertise in Project Management Strategic Planning, Operations, Financials, Project Management, System Design, Programming, Testing, Troubleshooting, Team Building, Client Relations, and Vendor Management.

SUMMARY OF QUALIFICATIONS

Efficient in managing multiple projects simultaneously by being organized and detail oriented, managing time effectively, and using good judgment.

Excellent problem solving skills, able to analyze and assess complex information, identify opportunities for improvements, and resolve critical issues.

Communicate effectively in writing, speaking, listening, and responding to all levels and functions within an organization, including IT and non-IT personnel.

Develop cooperative customer relationships by providing personal attention, understanding the needs of each customer, and implementing solutions to meet or exceed customer expectations.

Provide leadership, structure, training, resources, and recognition to develop a strong team environment, also recognizing individual contributions.

Fluent in English and Urdu.

PROFESSIONAL EXPERIENCE

IT SENIOR SYSTEMS ANALYST (May 2015 – Present) Chicago, IL

COMBINED INSURANCE

Position entails leading project design, development and implementations as well as production problem resolutions involving multiple Claims and Imaging applications, and business areas within ACE Combined Insurance Company of America (CICA) in Chicago.

RESPONSIBILITIES:

Act as primary liaison to business partners – Claims & Imaging applications

Act as primary liaison to 3rd party print providers and off-shore/on-shore development team for Claims and Imaging portfolio applications

Manage delivery of assigned projects within approved time and budget following SDLC phases

Proactively manage project and/or production issues/risks and escalate them as needed in a timely manner

Provide periodic status reports on assigned projects and issues

Interact with the business partners through requirements analysis and design sessions

Conduct design and code reviews to ensure that solutions effectively meet business objectives

Manage and track project costs, including plan vs. actual costs, forecasted estimates to complete, and costs at completion

To develop subject matter expertise in the assigned Claims and Imaging portfolio applications

SENIOR PROJECT MANAGER (August 2014 – October 2014)

BLUE CROSS BLUE SHIELD OF ILLINOIS Chicago, IL

Responsibility included leading large complex projects or a program with a number of sub-projects; ensuring the project scope is aligned with the stated business objectives; setting and managing customer expectations; managing and escalating issues and changes; developing and maintaining relationships with project stakeholders to obtain project objectives while working in a matrix project environment; and applying the Systems Development Life Cycle and project management and enterprise processes with Agile methodology.

FINANCIAL OPERATIONS PROJECT CONSULTANT (May 2009 – August 2014)

BLUE CROSS BLUE SHIELD OF ILLINOIS Chicago, IL

Lead and participated in JAD Facilitation, Requirements Elicitations skills and Mediation skills

Exhibit good organizational, written skills (very detailed oriented), and excellent verbal communication, and listening skills

Experience with interacting with multiple levels for users, business groups, tech groups, and mid and senior management level throughout the organization, and with external entities

Quality-oriented, self-driven, and creative and ambitious

Ability to take on leadership roles as Business SME, or Lead Analyst, Project manager for business needs, and testing coordinator. Currently, a project manager for implementation for Enterprise Clarity Time Tracking Tool for Financial Balancing & Control management and non-management staff levels

Vast understanding of project managements concepts, and to apply the SDM project management methodology (participated in the SDM pilot group back in 2008-2009).

Thorough understanding, and the enormous of PAL (Process Asset Library) during SDLC (System Development Life

Ability to function under tight deadlines while managing multiple tasks

Serve as business liaisons RIM (Records & Information Management) and Business Resilience Coordinators for Financial Balancing & Control business department

Ability to adapt to changes within business environment, and take, and follow through decisions

Understanding of Change Release, and Configuration Management Concepts

Understanding of Test Case Development, and Execution. For example, Windows 7 OS upgrade business lead test coordinator for all business units under Financial Operations, and Financial Balancing & Controls

Ability to identify develops, and implements process improvements, from stream line of manual business process, to fully automation solutions. For example, migrated the Accounts Payable manual paper check request process to a Lotus Notes Operating Payment Request tool, with Approver workflow. Also, currently working with Financial Balancing & Controls business units to streamline, and consolidate their respective RBAC (Role Based Access Controls) roles.

Solid experience with use cases, regression, user acceptance, system, and other test cases types.

Thorough knowledge of HCSC enterprise tools for defect, test case creation, and defect tracking. For example, (Rational Clear Quest – Retired), HP Quality Center, Multi Edit, Rational Requisite Web, Rational Team Concert, and others.

Expert with MS products, Excel, Word, PowerPoint, and Project, and proficient with Access

Business liaison between business units, and software vendors. That includes software upgrades, patches, defects, enhancement requests, compliances updates, and vendor product support.

ECM Content provider for Financial Operations, and Financial Balancing & Controls departments

APPLICATION TEAM LEADER (June 1998 – May 2009)

BLUE CROSS BLUE SHIELD OF ILLINOIS Chicago, IL

Direct all phases of full lifecycle development for projects including all communications between clients and project participants, risk analysis, reporting, troubleshooting, and deliverables.

Build and manage two to three member project teams, develop resource requirements, and interface closely with programmers and analysts during all phases of initiatives.

Managed project testing, troubleshooting, user documentation, and end user training and ensure all team members use a top down methodology for application design and development assignments.

Create and modify existing pages, tables, and SQRs to meet ongoing organizational changes and requirements ensuring on-time delivery, superior quality, and consistently at or under budget.

Create ad hoc reports and queries, and provide maintenance to Customer Information Control System (CICS) screens.

Developed internal process for producing 1099 forms and managed successful consolidation of two separate 1099 systems reducing vendor costs by over $100 thousand.

Received awards for excellence in assigned roles, project leadership, and contributions in PeopleSoft Wave One, PeopleSoft Financials, and HCSC Sarbanes-Oxley compliance projects.

TECHNICAL SUPPORT SPECIALIST June 1995 – June 1998

ALLIANT FOODSERVICE Deerfield, IL

Alliant Foodservice distributes food and related products to restaurant operations, hotels, contract foodservice operations and healthcare facilities and was acquired by U.S. Foodservice in 2001.

Supported more than 10 thousand national users of Windows and DOS-based systems, assenting with entering and submitting orders using propriety software over the telephone.

Worked closely with clients to identify and resolve software, hardware, and procedural issues, and escalated issues as required to promote high operational efficiencies.

Performed remote software upgrades and implementations by maintaining and updating current knowledge of technological and operational requirements.

Assisted with special projects including strategic technology planning to meet both short- and long-term goals.

Assisted developers with troubleshooting production issues, system, regression, and load testing, and coding.

EDUCATION AND TRAINING

PROJECT MANAGEMENT PROFESSIONAL CERTIFICATION 2015

PMP NUMBER 1792222 CHICAGO, IL

MASTER OF BUSINESS ADMINISTRATION (MBA) IN INFORMATION SCIENCE 2000

ROOSEVELT UNIVERSITY Chicago, IL

BACHELOR OF SCIENCE IN COMPUTER SCIENCE 1995

NORTHEASTERN ILLINOIS UNIVERSITY Chicago, IL

CONTINUING EDUCATION AND TRAINING

Completed Information Systems Project Management course at Northwestern University School of Continuing Studies in 2009.

Basics of Futures and Options Trading, Northwestern University School of Continuing Studies, 2007

Microsoft Project 2010

Microsoft Office 2010

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