Project Manager Sales

TERESA LOWE Cell: 551-***-****

**** ****** *** **. *****: ************@*****.***

McKinney, TX 75070

Qualifications

Detail oriented, efficient and organized professional with extensive experience in business and financial analysis, accounting systems and new business development.

Resourceful in the completion of projects, effective at multi-tasking.

Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.

Computer literate in multiple operating systems, software applications and programming languages.

Lean, Six Sigma

Computer Skills

Windows (7,Vista, XP, NT, 2000), IBM, Tandem, Cognos, Mobius, PIX2, Oracle, SharePoint, SAP, SQL, MS Office Suite (Word, Access, Project, Excel, Visio, Outlook, PowerPoint), Lotus Notes, Adobe Acrobat, SnagIt, Codewright, Citrix Metaframe, Test Director.

Professional Experience

PULSE, a Discover Company - Houston, TX

Network Operations and Billing 10/2012 - Present

Jr. Billing Project Manager 01/2014 - Present

Act as liaison between Operations, Sales, Implementation Managers and Finance department to manage PULSE fee billing, gateway billing, switch invoice billing and Fee reconcilement.

Key member of the Fee Billing Operations team in the automation of Incentive rebate payment for 100 Financial Institutions.

Identify and execute test cases, verified scenarios to ensure testing results corresponds to the business requirements.

Provide support as needed to internal and external audit entities relative to the fee billing processing.

Conduct problem solving and analysis to resolve day to day operational and billing issues.

Review, calculate and process manual incentive rebates and any other payments within the established contractual guidelines on a monthly and quarterly basis.

Process daily funds/wires, fees, and adjustment settlement.

Provide liaison activities, coordinating and escalating any processor billing related issues with the IBM/MIS, Finance and BHMI teams.

Review and update Business unit processes for audit compliance.

Participate in projects and provide improvement in the standardization of incentive payment related data.

Review and obtain appropriate sign offs for all online fee change request submitted by Sales

Process and tracks all revenue share agreements and special pricing as requested by Sales.

PIX2 Help Desk Admin/Fee Billing 04/2013 – 01/2014

US Tech Solutions, Contractor 10/2012 - 04/2013

Responsible for reviewing and validating the daily MTF report against GEN paperwork and maintaining daily log

Performed data mining of various sources through reports, queries, imports and exports to support processes

Triage incoming requests to the team, assign and track request prioritization and status.

Created document and adopt methods to help drive improvement and efficiency in all Help Desk related endeavors

Developed testing strategies, test plans and verified scenarios to ensure testing results corresponds to the business expectations.

Conducted testing of new or modified PIX application upgrades and releases.

Responsible for setting up new user profile in all platforms for access to the Pulse Information Exchange (PIX) application

Identified and resolved customer data in order to meet specified requirements

Maintained the platforms used for adjustment processing

Supported PIX2 end users in resolving issues related to transaction processing and adjustment

Sapphire Technologies

Contractor for Hewlett Packard - Plano, TX

Deployment Readiness & Process SME 02/2011 – 08/2011

Created and modified a structured plan (handbook) which documents the detailed steps of the deployment process

Built templates for deployments of an application

Defined and managed a gating process for a release or deployment

Created new folders for each Deployment team; tracked and updated change request in SharePoint

Created and maintained methods to gather information from teams to prepare for deployment

Identified security roles and training needs; develop training strategy and matrix

JPMorgan Chase - Dallas, TX

Global Fee Billing 05/2005 – 08/2009

Business Analyst/Reporting Specialist 01/2008 – 08/2009

Key member of the Global Fee Billing Project team in the management and execution of the global billing conversion initiatives.

Developed testing strategies, test plans and verified scenarios to ensure testing results corresponds to the business expectations.

Conducted testing of new or modified Advantage Fee Billing upgrades or releases.

Responsible for working on one or more prioritized projects ensuring that project deliverables fulfill the businesses agreed requirements.

Analyzed and documented functional and non-functional business requirements, process modeling, validation of technical deliverables to meet those requirements and strategy to test code developed.

Identified and resolved various risks and issues relating to scope and analysis and ensure they are reported to the project manager at the earliest opportunity, and managed these risks and issues as appropriate.

Liaison between the lines of business and development team to understand the business needs and to determine how their applications can best functionally fulfill those needs.

Developed testing strategies, test plans and verified scenarios to ensure testing results corresponds to the business expectations.

Uploaded Master contract into Advantage system and validated results post upload.

Assisted in the extraction of data from the Advantage Billing system and populate data in Excel spreadsheet.

Finance Operations Specialist 05/2005 – 12/2007

Responsible for the production of timely and accurate invoices for internal and external client.

Processed and delivered +/- 1700 manual invoices on a monthly basis and responsible for timely distribution and mailing.

Identified and resolved various processing errors and submit correct invoices and documentation.

Implemented timely and accurate billing setup for new customers by coordinating with the Relationship Manager, Client Services and Product Groups to ensure that new accounts adhere to setup guidelines.

Efficiently handled customer and provided quick response to their queries.

Defined and wrote guidelines on standard procedures and account processing for each line of business owned.

Assisted in the testing and conversion of new billing platform.

Cingular Wireless – Farmers Branch, TX

Billing Analyst, Contractor 04/2003 – 12/2004

Responsible for the audit, analysis and approval of client invoices (wholesale & retail).

Updated account data, payment posting and verification, generated reports as required ensuring that invoices are processed and paid on a timely basis.

Handled various customer inquiries and provided assistance.

Interfaced with vendor support service groups to ensure proper escalation during outages or down periods.

Computer Science Corp/AT&T Corp. - Dallas, TX 05/1996 – 12/2002

Systems Analyst 10/2000 – 12/2002

Promoted to System Analyst, supporting all phases of the development life cycle on the Direct, Combined and LEC (Local Exchange Company) bills, including message approval process, phrase text creation, service and maintenance requests, and text edit errors.

Liaison between the product house and 16 LECs to ensure compliance of business and text requirements are met based on standards and guidelines.

Worked in cross-functional team environment on a daily basis to resolve systems service and maintenance requests, process, device and yield issues.

Created new text message codes, verbiage/text lines, and all other data and components needed by various data processing production systems.

Performed validation once development code has been implemented to production.

Maintained and updated the Oracle data storage for enhancements and modifications to the plan verbiage in order to meet user needs and requirements.

Provided internal test data files for each LEC to multiple testing environments.

AT&T, Consumer Billing Services

Technical Writer 01/1999 – 09/2000

HR Specialist 5/1996 – 12/1998

Educational Background

Bachelor of Business Administration in Marketing, March 1982 - Manila, Philippines

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